Pallab Sanyal

PALLAB SANYAL

Mobile: +919*********, E-Mail: abmmb9@r.postjobfree.com

DOMAINS WORKED ON

Hotels Hospitality Petrochemical & Shipping Telecom Banking & Mortgage IT Security & Availability

Information Technology & Consulting Outsourcing Retail

KEY SKILLS

PMP & Prince 2 Practitioner Training Completed, Certification pending

Client Engagement & Service Delivery

Remote Infrastructure Project Management

Datacenter Solution Programs

Global Server Deployment Projects

Onshore/Offshore Project Management

Transition & Delivery Management

IT Infrastructure / ITIL / Server Administration / With International Experience of Data Centre Operations

Management, Data Centre Migration / Design / Build / Setup / Implementation and Remote Support .

Domain Expertise of Transition / Transformation in Telecom / Banking Sector / Steel Industry & Heavy,

Electricals Industry, Oil and Gas Industry, Hotel & Hospitality Industry

BRIEF OVERVIEW

I have a diverse background with a rich experience in IT industry for over 17 years. I have started my

career with varied expertise in a wide gamut of functions spanning Consolidation and Centralization of

Data Center, Data Centre Operations Management, Windows System Administration, Citrix

Administration and Technical Support with major organizations.

Pragmatic Service Delivery Management professional with a well-earned reputation for strong work ethic,

approachability and consistent commitment to team leadership and innovation. Adept at building strong

relationships with global C-level management. Successfully delivers large complex infrastructure and

application projects and solutions through expert leadership of cross-functional on-shore and off-shore

support organizations. Proactively drives service level management to meet or exceed quality of service

commitments. Proven track record of successful program management, solid financial performance,

executive and organizational leadership, ITIL based service management, transition and transformation

services.

With my strong Managed operation background and high-level management experience in the IT

industry, I have learned that the best way to achieve success was to motivate the resources with well-

defined objectives and empowerment. I am very much interested for a suitable role in any organization.

Handled multiple implementation of messaging infrastructures, Server Virtualization & entire WAN/LAN

and have worked on consolidation of servers.

Demonstrated leadership skills in communication with excellent relationship management, analytical

perception and organizational abilities.

CORE COMPETENCIES

IT Infrastructure Development and Application Support

Addressed the infrastructure requirements for the growing business needs.

Developed an understanding of company’s strategic business objectives to ensure that projects are

structured to deliver maximum return on investment in the shortest amount of time possible.

Architect and deploy new IT solutions by conducting project and risk planning sessions with the blended

project management team which typically includes both functional specialist and technical team to ensure

a high probability of project success.

I was part of a team for designing & implementing the system architecture for various applications with

enterprise security management in place for testing, production environments and DR sites.

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Guide the best practices and strategic advice to ensure that company is equipped to leverage applications

functionality.

PROFESSIONAL EXPERIENCE

Jan’14 – Till date HYATT Ahmedabad as IT Manager

Managing a small team of 4 members for Technical IT support.

Managed daily backups and disaster recovery planning using Symantec Backup Exec.

Working with remote desktop, Ammyy Admin, Team Viewer, Remote access.

Deployed Windows 2008 R2 servers and 2012 Servers.

Administered fiber optical cabling in data center along with LAN and WAN.

I am also involved in release management, problem management, change management & incident

management for all application servers running on windows.

Using and administering Opera, Micros, iScala, Star, PeopleSoft, Alif, Prism and other hotel tools.

Managing daily backups other BAU activities in Hotel Network and in Data Center Premises.

Working on DR planning using Symantec Netbackup in DC

PKI Technology in Hyatt (For making Access Card/Smart Card) for office users, Guest Room

Access and Data Center Access

Dec’11 – Nov’13 Smart Planet IT Solutions Pvt. Ltd., Kolkata - Senior IT Manager

Managing a 12+ member team of Technical support as well as doing Technical Pre-sales

Managed daily backups and disaster recovery planning using Symantec Netbackup in DC.

Building and Migration of New Datacenter, Transition and Transformation of Servers and

Application for various clients.

HP Backup Solutions and Storage solutions

Working with remote desktop, HP ILO, Remote access using various KVM switches

Deployed Windows 2003, Windows 2008 R2 servers.

Administered fiber optical cabling in Data Center.

Worked with Microsoft AD, MS Exchange, Citrix Administration, VMware ESX, NAS, SAN.

Worked on a project of Implementation and deployment of File Server, Proxy Server, AD Migration and

Upgrade of Exchange 2003 to Exchange 2010.

I was also involved in release management, problem management, change management & incident

management for all application servers running on windows. Worked with low voltage data center

infrastructure products including cabinets, power and cooling systems in the newly built Data Center

Avocent. HP, IBM, EMERSON, SIMENS, GENISIS

May’11– Dec’11 MARA-ISON Technologies Dubai – Client (Airtel, Africa) as SME Servers

Managing a 20+ member team (All in African Sub-continent).

Managed daily backups and disaster recovery planning using Symantec Netbackup.

Working with remote desktop, HP ILO, Remote access using various KVM switches

Provided technical support and complete planning and implementation of Antivirus Solution for all the

Countries in Africa,

Deployed Windows 2003, Windows 2008 R2 servers, AIX Servers for Pretups Application

Administered fiber optical cabling in data center.

Worked with Microsoft AD, MS Exchange.

Worked on a project of Implementation and deployment of File Server, Proxy Server, AD Migration and

Upgrade of Exchange 2003 to Exchange 2010.

I was also involved in release management, problem management, change management & incident

management for all application servers running on windows.

Data Center Operations including BAU Activities Worked with low voltage data center infrastructure

products including cabinets, power and cooling systems in the newly built Data Center Avocent. HP, IBM,

EMERSON, SIMENS, GENISIS

Accountable for managing (Infrastructure) service delivery for major Africa retail accounts.

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Provides a focus for SLA management and customer satisfaction across the relevant customer base.

Ensure the information systems and the review structure for SLAs and client satisfaction are in place and

effectively used

Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and

value. Be able to evidence these savings across relevant customer base

Ensures and monitors that processes are in place to pro-actively protect consistent service quality

Ensures resources, capabilities and capacity to meet both existing and new business demand

Oversees the integration of all service delivery units and constantly improves the quality and inter-working

of the whole ‘virtual’ service team, including other Xerox service partners and suppliers to ensure a

seamless end-to-end delivery of service for clients

Ensures robust tools and - where relevant - technological platforms are in place to support customer

environment and best service solution

Maximize account growth opportunities

In conjunction with the Sales and Account Execs, stimulate & define requirements for new services in line

with Service Line Strategy. Ensures such offerings are professionally introduced, accepted and

deliverable.

Jan’09 – Feb’11 McNet Institute of information Technology, Ahmedabad as Senior IT Manager

Helped setting up a new medium size and small offices in Ahmadabad with New Servers / Entire

network designing / Desktops and Laptops for various clients of McNet Institute of information

Technology.

Helped in consultation for various IT solutions, Data Canter Management, Vendor handling,

Quoting for various up gradations for Servers and New KVM switches and racks like Avocent etc.

Independently carried out all network installation, administration and maintenance tasks.

Successfully designed & configured the LAN including eighteen servers and above 2000 nodes and

installed Windows Server 2008 / 2003 / 2000 / NT Server / Workstation, VMWare, Redhat Linux Fedora /

Enterprise & Advance Server, Sun Solaris, Windows 8, 7, ME, Vista, 98, 95, SCO Unix 5.0,Novel Netware

Implemented Sendmail and Squid Proxy.

Provided Physical and Technical Support on Windows Based Servers and Desktops for BHEL,

India users & later on remotely from remote site using Radmin, Building of Linux mail Server using SQUID

Proxy server and then adding all users.

Worked with low voltage data center infrastructure products including cabinets, power and cooling

systems in the newly built Data Center Avocent. HP, IBM, EMERSON, SIMENS, GENISIS

Nov’07 – Sept’08 Chevron International, Singapore as Team Leader – Wintel Technology

Managed a 26 member team (4 in Singapore and rest in Philippines).

Managed daily backups and disaster recovery planning using IBM Legato 7.4 for Windows in DC.

Worked with remote desktop, HP ILO, Remote access of KVM via Avocent

Provided technical support on Windows Based Servers for EDS Client “Chevron International” for

Singapore, Philippines, Malaysia, Korea, Hong Kong, USA, UK, New Zealand and Australia Datacenters.

Deployed Windows 2000, Windows 2003 and Windows 2008 (Wintel) servers, Windows Vista

Administered fiber optical cabling in data center, SME for Blackberry Servers / Mobile and Smart Card.

Worked with Microsoft AD, MS Exchange, Citrix Administration, VMware ESX, NAS, SAN.

Worked on a project of Implementation and deployment of Windows Server 2008 R2

I was also involved in release management, problem management, change management & incident

management for all application servers running on windows.

I was SME for Smart Card – PKI Technology in Chevron (For making Access Card/Smart Card) for

office users, and Data Center Access

Projects Handled:

Building and Migration of New Datacenter, Transition and Transformation of Servers and

Application

SME for Blackberry Server and its users globally except USA (Server upgrade included from 4.0 to 4.5)

SME for Smart Card – PKI Technology in Chevron

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Building / Commissioning / De- Commissioning of various Windows 2003 / 2008, VMWare ESX /

ESXi and Citrix Servers as per project requirements in Singapore PR and DR Data Centers .

Worked with low voltage data center infrastructure products including cabinets, power and cooling systems in

the newly built Data Center Avocent. HP, IBM, EMERSON, SIMENS, GENISIS

Dec’06 – Nov’07 Citibank N.A Singapore as Senior Windows System Administrator

Provided Remote support for Windows 2000/2003 (Wintel) servers in Production as well DR site to all the

servers located in Singapore Datacenters independently.

Worked with Microsoft AD, MS Exchange 2003, VMware ESX, Citrix Administration, NAS, SAN, Symantec

PCAnywhere 10.5 and BMC Patrol Server & Agent, ESM (Enterprise Security manager).

Provided technical support on Windows Based Servers for Citibank Singapore Datacenter for APAC.

Demonstrated excellence in completing various projects for setting up new Compaq / HP Servers in Data

center of Citibank and configured Windows 2000 and 2003.

Successfully installed and managed the data center and migrated data from Various Asia Pacific

Countries, UAE, Poland, Hungary, India, Pakistan, Turkey Japan, Malaysia to Singapore.

Worked with low voltage data center infrastructure products including cabinets, power and cooling systems in

the newly built Data Center i.e, Avocent

Projects Handeled:

Building and Migration of Datacenter, Servers and Application (Duration: 11 months)

Building / Commissioning / De- Commissioning of various Windows 2003 / 2008, VMWare ESX / ESXi

and Citrix Servers as per project requirements.

Mar’05 – Nov’06 Atos Origin India Pvt. Ltd., as Senior System Administrator

Supervised & deployed Windows 2000 and Windows 2003 (Wintel) servers in Hong Kong.

Worked with Microsoft AD, MS Exchange 2000 / 2003, Citrix Administration, VMWare, NAS, SAN.

Efficiently monitored and supervised for fiber optical cabling in data center.

Achieved distinction of completing a project in Hong Kong for setting up new IBM Servers in Data center

of Standard Chartered Bank.

Installed and managed the Datacenter and migrated data from Singapore, Taiwan, India, Japan &

Malaysia and centralized in Hong Kong and then Initiated remote support to all the servers located in

Hong Kong Production and DR Datacenters from India.

Worked with low voltage data center infrastructure products including cabinets, power and cooling systems in

the newly built Data Center HP ILO

Projects Handeled:

Building and Migration of Datacenter, Servers and Application (Duration: 14 months)

Successfully migrated and implemented CA Unicenter Service Desk from Remedy and other applications

Building / Commissioning of various Windows 2000, Windows 2003and Citrix Servers as

per project requirements.

Jul’97 – Mar’05 Self Employed: IT (Proprietor of Hardware & Networking Business)

IT SKILLS

Operating System and : Windows Server 2008 / 2003 / 2000 / NT Server / Workstation, VMWare,

Servers Administration Redhat Linux Fedora / Enterprise & Advance Server, Sun Solaris,

Windows 8, 7, ME, Vista, 98, 95, SCO Unix 5.0,Novel Netware

Web Tools : Internet Information Service (IIS), Microsoft SharePoint Server

Mail Servers : MS Exchange 5.5 / 2000 / 2003 / 2010, Sendmail, Qmail etc.

Ticketing Tools : BMC Patrol, CA Unicentre Service Desk, Control – M, Gems tool.

Storage Tools : Veritas NetBackup and BMR, IBM, Legato 7.4, Symantec Backup Exec

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EDUCATION

1997 B.Sc (Physics Honors) from Mithilla University

1998 Diploma in Computer Hardware & Networking

CERTIFICATIONS AND COURSES

ITIL Certified

MCSE Windows (2000 / 2003 / 2008 Server

MS Exchange 2000 / 2003

Redhat Linux Power User, Linux Advanced Systems Administration training completed

CCNA certified

(GNet Pro) A+ Networking training completed.

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