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Customer Service Sales

Location:
San Francisco, CA, 94118
Posted:
June 18, 2010

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Resume:

Dhiman Raja

*** *** ***, *** # **, San Francisco, CA 94118 E-mail -

abmlmb@r.postjobfree.com, Tele - 415-***-****

PROFESSIONAL EXPERIENCE

Target - (June 09 - August 09)

Management Intern San

Diego, CA

. Managed a team of over 100 employees in store and oversaw the

execution of electronic department logistics, its sales and the

efficiency of guest service of that department

. Responsible for sales figure for the store's electronic department.

Built and executed strategic business plans within the electronic

department that drove increased sales and exceeded management

expectations

. Not only recorded week over week the highest percentage increase in

sales within the assigned store but also topped within the district.

Seamless execution by my team helped us increase our sales by 7% over

a 3 week period thus achieving our target

. Due to the efforts of my team, our store ranking jumped from 10 to 4

within a specified territory

. Key participant in assisting the HR department with new hires

resulting in building an efficient workforce. Assisted in various

projects relating to Asset protection and Customer service to increase

store efficiency

Shree Bhagwati Securities - (Jan 2007 - July 2008)

Assistant Manager - Client Services

Mumbai, India

. Accountable for analyzing and tracking investment trends to identify

new business opportunities and propose/ implement the same resulting

in adding value and growth to client portfolios. Provided daily

reports to clients and managed their ROI.

. Increased company revenues by 40% via new client acquisition and lead

generation.

. Managed revenue forecast, client investments and maintained revenue

analysis for client portfolios. Held presentations on client site on

their account review on a regular basis thus strengthening client

relationships.

. Efficiently managed multiple time sensitive internal projects that

involved both the Marketing team and the Bus. Dev. team. Worked

externally with senior executives in solving various day to day

issues, and persuaded them on issues related to client portfolio.

Corcoise Films Pvt. Ltd. - (Nov 05 - Dec 06)

Production Manager Mumbai,

India

. Responsible for preproduction activities including but not limited to

location hunting, casting, short listing, coordinating between various

departments such as Lighting dept., Camera dept., Art dept. and

maintaining 90% schedule accuracy.

. Was consulted on choice of settings, props and wardrobe by clients.

Clientele includes Ogilvy & Mather - India, IW Group - LA, Leo Burnett

- India, McCann Erikson - India.

. Responsible for the smooth flow of operations during the shoot by

assisting the director in idea development and leading a crew of over

150 employees towards execution of ideas.

. Effectively communicated and recommended client budgeting and

troubleshooting any technical issues.

. Managed postproduction activities such as D.I., online edit, offline

edit with external partners resulting in long lasting relationships

and increase in revenues for the company.

Guiness Securities - (April 05 - Nov 05)

Relationship Manager - Client Services

Mumbai, India

. Successfully built and maintained client relations with key corporate

decision makers, establishing large volume, high profit accounts with

excellent level of retention and loyalty.

. Acquired 12 new clients due to excellent customer service which

resulted in a 35% increase in revenues.

. Assisted the Marketing manager with development and implementation of

marketing campaigns, customer development planning and client

investment monitoring.

. Prepared graphical reports on survey results ensuring full compliance

with the company requirements and deadlines. Developed strong

relationships with managers and staff, creating a cohesive and

productive team within a deadline driven environment.

Inmatch Modeling Agency (Oct 03 - Mar 04)

Marketing and Sales Executive

Mumbai, India

. Consistently achieved monthly targets in sales resulting in increased

revenue for the company.

. Maintained a 97% target achievement rate and increased company

revenues by 50%.

. Key participant in the decision making process with the management

team for the overall growth of the company.

. Responsible for conducting thorough analysis of consumer survey data

and devising successful marketing strategies based on survey results.

. Trained new team members in cold calling and personal selling

techniques in order to achieve monthly targets.

EDUCATION

San Diego State University - Graduate School of Business '10

Master of Business Administration - Emphasis in Marketing and Management

Dhanukar College of Commerce, University of Mumbai '07

Master of Commerce Part 1 - Emphasis in Management

Mithibai College of Commerce, University of Mumbai '05

Bachelor of Commerce - Emphasis in Financial Accounting and Auditing

ADDITIONAL INFORMATION

Proficiency - MS Office

Activities - Reading, fitness, cooking and investing in mutual funds.

Community Services - Active member of HelpAge India, Indian Red Cross

Society and SOS Children's Village of India.



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