Project Customer Service

DeBASHIS ROY, M.ca (IT), SAP CeRTIFIED

Dublin, Columbus - OH 614-***-****

abmkpa@r.postjobfree.com

SUMMARY

< Information Systems and Technical Leader, results driven individual,

versatile SAP and organizational experience in Software, Research &

Development, Manufacturing industries.

< Over 8 years of proven expertise in Information Technology & over 5 years

of expertise in SAP in the modules; Customer Service, Materials Handling,

Warehouse Management as a Techno Functional Consultant; Project

Management. Also worked in SCM-SNC.

< Have a good knowledge in all phases of software development life cycle

(SDLC); Object Oriented Design, Database Application Design, Data

Structure, Networking, Operating System and Computer Organization.

< Proficient in Requirement Gathering & Analysis, developing Functional &

Technical Specification along with Testing Plan, interacting with

business to analyze requirement, delivering high quality solutions,

indentifying gap/waste in order to optimize resource, time & to identify

value addition to Client.

PROFESSIONAL EXPERIENCE

IBm India LTD - Kolkata, India Sep 2005 - Present

Leading IT Company accross GLOBE providing Strategic IT Outsourcing Service

& Consulting Provider.

Desig :Senior Systems Engineer

> Technical Lead [Dec'09 - Till Date], Project : Cardinal Health Medical

Transformation Systems, Location : Dublin, OH - USA

o Single point of contact for the Source To Settle & Warehouse

Management - Logistics Process Team and the IBM Offshore Team

for handling developments.

o Helping functional team to identifying GAP documents & FS

design.

o Creation of Development Strategy for WRICEF objects.

o Track deliverables and monitor their status.

o Scheduling weekly/fortnight & monthly calls with the offshore

team to provide answers to their clarification.

o Creation of Tech Specs.

o Preparation & Analyzing of Unit Test Cases.

o Technical Unit Testing.

o Assisting process team in their FUT.

> Offshore Development Coordinator [Oct'08 - Dec'09], Project : Nestle

Purina Pet Care (NPPC), Location : India

o Single point of contact between the Client & the Offshore

Development Team for maintaining coordination across the team,

ensuring smooth on-time delivery following agreed process &

quality.

o Reviewing of Functional Specification; providing Estimate/DD to

Client.

o Involved in maintaining Project Management KPI - Budget

Adherence, Schedule Adherence and Code Quality.

o Preparation & participation in the monthly/quarterly service

review with the client.

o Maintaining SLA & working closely with the offshore team to meet

the same.

o Participation in weekly & monthly meetings/ calls with Client to

discuss development status, handling of issue clarification.

o Working in GBSL Upgrade project from SAP 4.7 to ECC 6.0 as a

Technical Leader.

> Onsite Development Coordinator [Sep'07 - Sep'08], Project : Nestle

Purina Pet Care (NPPC), Location : Saint Louis, Missouri, USA

o Worked in all new custom development work request & change

request in primarily in MH, partly in CS in the their end to end

SAP implementation phase. Market carried out

implementation/testing in 3 phases - MIT1 & MIT2 (Market

Integration Testing), MAT (Market Acceptance Testing) and

finally the Go-Live in Sep'08 & followed by Hyper Care.

o Tracking of development progress, documenting their status,

analyzing & monitoring of tickets raised from market during the

testing phase (MIT1/MIT2/MAT).

o Providing support to functional consultant & business user in

executing planned test scripts during MIT-1, MIT-2 & MAT. NPPC

market uses SAP as a split architecture system wherein data

exchange happens via messaging & interfacing. Actively involved

in monitoring & trouble shooting of messages across SAP and

legacy systems. This included handling of messages related to

Standard Order To Cash (O2C), material procurement between SAP

and 3rd Party systems; Worked in RFID Custom Development

Solutions for performing WMS Activities.

o Fixing of code identified during testing phase, coordinating the

same with offshore development team, documenting the test result

and recording progress status.

o Participating in weekly meeting and updating the market process

leads with weekly status.

> Senior Technical Consultant [Sep'05 - Nov'06]; [Mar'07 - Sep'07],

Project : Nestle, Location : India

o Developed and delivered different objects in the following areas

of SAP: Data Dictionary Objects, Module Pools, BDC, Classical

Reports, Interactive reports, ALV Reports, SAP Script, Smart

Form, User Exits, Function Modules, Enhancements & Interfaces;

Globe User Exit Strategy, Interface Strategy & Message Handling,

Pricing Procedure, Copy Routines, Formula Routines & Requirement

Routines; Involved in modifying and fine tuning of reports to

improve performance; Preparation of Technical documentation,

High level design, Test Script & Unit Test Plan.

> Technical Consultant [Nov'06 - Feb'07] Project : NEC-Electronics,

Location : India

o Involved in Designing & Coding File Interface Strategy & IDOC

handling between R/3 & Legacy Systems; ALE Outbound Settings for

data transfer between R/3 & Non-R/3 Systems; Output

Determination involving special function for goods receipt using

MIGO along with GR/GI Slip layout designing.

TATA RYERSON LTD, Kolkata, India Dec

2004 - Sep 2005

Leading industrial Material Distributor; Joint Venture between TATA STEEL &

RYERSON TULL, USA

Desig : Executive, Information Management

> Techno Functional Consultant, SAP Practice

o Functional Specification & High level Technical Design;

Development and Technical Unit Testing; Internal QA Review;

Provide support for Production related problems; Training the

Super-users and the end-users on the Implemented modules; Short

term tour to various company plants and production/Distribution

centers and gave interacted with business users in order to

design the Functional Specification; End user support on SAP

SD/MM/FI functional modules; Provided support in Basis

Administration in terms of creation of Clients, Client copy,

transport of program, Spool Administration and Weekly-Monthly

Backup of production system data.

o Part of the development team for a complete Life cycle as an SAP

technical consultant responsible for implementing Procure To

Pay, Order To Cash in SAP in one of the company branch -

Faridabad from period May'05 - July '05.

o Created a Dialog Program VIVO [Vehicle In Vehicle Out] which

keeps track of the vehicle carrying material in and out of the

plant. The interface can be used to record several time elements

and reports in the form detailed or summary can be generated as

when required. This program identifies bottlenecks in the

logistics operation and brings in front of the management areas

where cost can be curtailed.

o Created a Dialog Program Customer Complaint Register which keeps

track of personnel complaint and their status reported from

several locations.

o Generated a Sticker Printing Program which automates the

procedure of printing Stickers that are attached to coils and

sheet. This program takes the help of Thermal Printer to print

stickers in batches.

HCL TECHNOLOGIES BPO SERVICES LTD, Noida, India

Dec 2003 - May 2004

Team Member, Oracle Applications practice

INDIAN FARMER FERTILISER COOPERATIVE LTD (IFFCO), Kolkata, India

Mar 2003 - Dec 2003

Assistance Supervisor Systems, Oracle Application practice

INDIAN STATISTICAL INSTITUTE, Kolkata, India

Feb 2002 - Feb 2003

Programmer / Project Trainee, Computer Vision & Pattern Recognition

Department

EDUCATION

< 'B' LEVEL IN COMPUTER APPLICATIONS of DOEACC SOCIETY (An autonomous body

of Department of Information Technology, Ministry of Communication &

Information Technology, Govt Of India for accreditation of Computer

Courses under the AICTE-MIT) [MCA], Kolkata, India, 2002.

< 1 year Post-Graduate Diploma in Industrial Relations & Personnel

Management from Bharatiya Vidya Bhavan's Rajendra Prasad Institute of

Communication and Management, Jan'97 - Apr'98.

< Degree of Bachelor of Science, University of Calcutta in the year 1996.

PROFESSIONAL CERTIFICATIONS

< Will undergo Project Management Professional (PMP), Project Management

Institute, USA.

< Certified SAP Development Consultant (2004), SAP AG, Germany. [pic]

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