Mark J. Harris

abmkla@r.postjobfree.com

***** ******* ****** ***-

***-**** (C)

West Covina, CA 91792 626-***-****

(H)

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SPECIAL SKILLS & ABILITIES:

. Sales & Marketing

o Received award for high sales (top 20% of division) in mortgage

and refinancing: 2001, 2004.

o Consistently produced high levels of sales in home equity loans

over a three-year period: 2002-2005.

o Achieved high sales in cold-calling as well as client-retention

over a ten-year period in the beverage industry.

. Customer Service

o Received the Mystery Shop Award twice for excellent customer

service toward new clients at Cal National Bank: 2004-2005.

o Received the Mystery Shop Award for outstanding customer service

toward new clients at E-1 Financial Credit Union: 2007.

o Facilitated the current presidential election process by helping

customers understand voting materials and receive them in a

timely fashion.

o Praised by supervisors in performance evaluations for customer

retention over a three-year period: 2003-2005.

. Communication Skills

o Helped create a tracking system for loan and credit card sales

while at Cal National Bank: 2004.

o Made oral presentations in seminar format to small businesses

regarding how to enhance their banking procedures: 2004-2005.

o Made presentations of new products to small groups of other

company employees while at Cal National Bank: 2002-2005.

o Helped upgrade business letter formats and content to customers

regarding their maturing CD's while at Cal National Bank;

clarified company protocols regarding rules and regulations:

2003-2005.

PROFESSIONAL EXPERIENCE:

. Los Angeles County Registrar-Recorder April 2008- December 2009

.

Clerk

o Processed requisitions for supplies and voting materials.

o Maintained, processed, and delivered packages and documents;

sorted, filed, and organized incoming and outgoing

correspondence.

o Serviced customers regarding election process for the

precinct/county, answering citizens' questions and providing

election materials.

. K-Force Temporary Employment Agency October-

December, 2007

New Accounts/Teller

Huntington Beach, CA

o Opened new new personal and business accounts.

o Performed teller work as needed; answered questions regarding

customers' accounts, CD's, credit cards, and other bank-related

matters.

. E-1 Financial Credit Union December 2006-September

2007

Call Center Representative

Monterey Park, CA

o Assisted members with their questions, concerns, and needs:

transferring money into different accounts, researching existing

accounts, analyzing different investment vehicles for clients.

o Interfaced and collaborated with other departments, such as

Collections, Real Estate, Lending, and other colleagues as

needed.

. Venturi Staffing/Green Dot Corporation February-

October 2006

Monrovia, CA

Remedy Staffing/Union Bank of California

Monterey Park, CA

Customer Service (in both companies)

o Handled heavy call volume of 50-60 daily contacts.

o Interacted with clients whose accounts were delinquent.

o Updated new accounts.

o Evaluated and summarized customer service information on new

computer data system.

o Updated files and converted old accounts into the new system.

. Kelly Services/Allstate Insurance August 2005-

January 2006

Catastrophe Call Center Representative

Diamond Bar, CA

o Handled heavy call volume of over 80 contacts daily.

o Assisted with cases related to Hurricanes Katrina and Wilma.

o Updated customer information and linked clients with claims

adjusters.

o Promoted customer satisfaction amidst desperation and dismay.

. Cal National Bank (formerly Fidelity Federal) September

2000-July 2005

Relationship Banker

Orange, CA

o Helped bank branch exceed its sales goals for 2001-2003;

finished in top 25% of all sales during this time.

o Sold bank products: checking and savings accounts; CD's; money

market accounts.

EDUCATION & CERTIFICATION:

. Bachelor of Science, Business Administration

June 1994

University of Phoenix

Diamond Bar, CA

. Notary Public Certificate November

2003

State of California

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