Sean A. Casey

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Collingswood, NJ 08108 *(609) 231 - 3572 abmj81@r.postjobfree.com

EMPLOYMENT EXPERIENCE

American Collectors Insurance Cherry Hill, NJ 2009 -

June 2009

Assurant

Quality Assurance Manager

. Developed corporate training program and all corresponding

material

. Created corporate underwriting guidelines

. Review and revision of all corporate communication for

consistency and branding accuracy

. Completed weekly service observation reviews on all telephone

and online representatives

. Responsible for training and review of all new employees

American Hobbyist Insurance Jenkintown, PA 2007

-2009

American Reliable Insurance

Office Administrator / Office Manager

. Trained & managed administrative staff and licensed employees

. Developed and maintained "Procedures & Training" manual for

agency

. Oversee day-to-day operations of agency/call center & implement

guidelines/ procedures to meet long- short term goals of agency

. Maintain personnel files of vacation, personal & sick leave

. Managed marketing & advertising for all lines

. Order & maintain all materials

Jersey Cape Insurance Cape May CH, New Jersey

2003 -2007

Allstate New Jersey Insurance

Customer Service Manager / Office Manager

. Panelist for "Allstate Agency Staff Forum"

. Track commissions & reports

. Attend various events to promote agency growth

RETAIL

J-Crew Marlton, New Jersey 1999 - 2003

Visuals Specialist

. Window presentation execution

. In-store visual display & marketing

. Met & exceeded monthly sales goals

Wal-Mart Berlin, New Jersey

Customer Service Representative

. Service Desk returns and exchanges, Cashier

Hofstra University Hempstead, New York 2001- 2002

Resident Safety Building Controller

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EDUCATION

College / University

Bachelors in Psychology Philadelphia, Pennsylvania

Currently

Drexel University

Associates in Social Science Cape May CH, New Jersey

2009

Atlantic Community College

LICENSING & DESIGNATION

State of New Jersey Department of Banking and Insurance producer

license

Authorities; Property & Casualty

COMPUTER SKILLS

Have extensive experience with Microsoft Outlook, Excel, Word,

Alliance, MAC OS X, Internet Explorer, Safari & Mozilla Firefox, Doc-

Star, Avaya Phone Systems, CMS, Application Extender, Net Meeting

SPECIAL INTEREST

Musician, Photographer, Actor. Excellent People Skills

VOLUNTEER EXPERIENCE

Nonprofit production of "RENT" The Road Company, New Jersey

2010

Mark

AIDS Coalition

2010

Light The Night, Leukemia Walk

2004 - 2010

Drexel University's Peer Counseling Helpline

2010

REFERENCES

Available upon request

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Contact this candidate