Amila Anurada Aberathna

**, ********, **********

Kandy

Sri Lanka

Tel: 009**-**-***-****

abmj1c@r.postjobfree.com/abmj1c@r.postjobfree.com

Objective:

To work for a customer Focused, People Oriented

International Hotel Organization that is committed

to Superior quality Service and believes in

Excellence and continual Improvement, and

contribute my expertise for the growth and

profitability of the organization.

Education:

G.C.E. O/L Examining Pass

G.C.E. A/L Examining Pass

Dubai international hotel (In side the Dubai air port 530 Rooms)

Executive housekeeper (2013 – present)

Reporting to Operation Manager

1. Customer Service & Operations

• Is responsible for the smooth running of the department.

• Work with the appropriate departments of the hotel to obtain and disseminate all relevant

information concerning arriving guests and with his team prepare meticulously a guest stay.

• Ensure that standards of excellence in customer service are maintained and regularly updated.

• Ensure that guest’s expectations are anticipated, met at all times and even regularly exceeded.

• Deal with all guest queries and complaints swiftly and efficiently.

• Check all VIP rooms and long stay guestrooms are carried out and allocated rooms for room

quality status.

• Co-ordinate general deep cleaning program i.e. shampoo, curtain, cleaning of bedspreads, tiles,

marbles, wooden… special care.

• Implement special cleaning program for floors and Public Area team and to coordinate with other

departments on special cleaning operations by Housekeeping department, contractors or

Maintenance department.

• Supervise all outside contractors (Pest control, flowers, cleaning company, etc…)

2. Maintenance of facilities

• Ensure that any breakdown of equipment and services are immediately reported and dealt with

swiftly and efficiently.

• Ensure that in the context of the operations, all standards of management for the environment

and its related legislation are strictly observed.

1. Human Resources

• Through proper communication ensure that team members have all the information they require

in order to provide excellent customer service at all times.

• Supervise completion of team duty rosters and team holiday plans.

• Constantly monitor team moral to ensure that the personnel are kept in an appropriate state of

discipline, motivation and commitment to the objectives of the organization at all times.

• Identify and ensure that the personnel receive appropriate and adequate training in order to

achieve the desirable level of performance in the execution of their duties.

• Regularly appraise his immediate collaborators in order to feedback to them essential

information to enable them to constantly improve their performance.

• Carry out effectively the recruitment and selection of new employees in accordance with the

company procedures and best practices and in line with wage budgets and manpower plans.

• Use effectively, monitor and control Manpower and natural resources to balance both budgetary

requirements and customer needs.

2. Health & Safety Practices

• Ensure that Health and Safety practices are followed at all times.

• Adhere to fire alarm or any emergency statutory procedures in the event of fire.

3. Budget monitoring and Control

• Ensure that all Constance Hotels Experience financial control policies and procedures are strictly

adhered to.

• Through constant monitoring, ensure that all elements of costs are kept within acceptable limits

and initiate any corrective measures whenever necessary (Expenditure & OPEX & Uniform).

• Maintain adequate stock levels within Housekeeping stores and issuing as needed

Novotel & Ibis hotel Abu Dhabi (518 Rooms)

Assistant Executive housekeeper (2010-2013)

Managing Housekeeping Operations

Responsibilities:-

• Ensures guest room status is communicated to the Front Desk in a timely and efficient

manner.

• Inspects guestrooms on a daily basis.

• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or

discharges to prepare work assignments.

• Inventories stock to ensure adequate supplies.

• Supports and supervises an effective inspection program for all guestrooms and public

space.

• Understands the impact of department's operations on the overall property financial goals

and objectives and manages to achieve or exceed budgeted goals.

• Ensures all employees have proper supplies, equipment and uniforms.

• Communicates areas that need attention to staff and follows up to ensure understanding.

• Supervises daily Housekeeping shift operations and ensures compliance with all

housekeeping policies, standards and procedures.

• Participates in departmental meetings and continually communicates a clear and

consistent message regarding the departmental goals to produce desired results.

Conducting Human Resources Activities

• Uses all available on the job training tools to train new room attendants and provide follow-

up training as necessary.

• Establishes and maintains open, collaborative relationships with employees and ensures

employees do the same with them.

• Schedules employees to business demands and for tracks employee time and attendance.

• Ensures employees understand expectations and parameters.

• Ensures property policies are administered fairly and consistently, disciplinary procedures

and documentation are completed according to Standard and Local Operating Procedures

(SOPs and LSOPs) and support the Peer Review Process.

• Supervises staffing levels to ensure that guest service, operational needs, and financial

objectives are met.

• Observes service behaviors of employees and provides feedback to individuals.

• Ensures employee recognition is taking place on all shifts.

• Participates in an on-going employee recognition program.

• Solicits employee feedback, utilizes an "open door" policy, and reviews employee

satisfaction results to identify and address employee problems or concerns.

• Participates in employee progressive discipline procedures.

• Celebrates successes and publicly recognizes the contributions of team members.

Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.

• Participates in the development and implementation of corrective action plans to improve

guest satisfaction.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses on

continuous improvement.

• Responds to and handles guest problems and complaints.

Millennium & copthorne hotel Doha

Housekeeping department

Housekeeping senior supervisor (2008-2010)

Reporting to Executive housekeeper

Responsibilities:-

• Assign tasks to the Housekeeping Supervisor and Room Attendants and show presence on

the ‘floors’

• Check the maintenance of the equipment used by the employees and ensure that it is cleaned

and stored correctly

• Ensure the correct and economical use of cleaning agents and their safe storage and that the

all day to day maintenance is reported promptly and followed up

• Ensure that all vacuuming, polishing, carpet care, general cleaning is done in a professional

manner and according to established schedules

• Responsible for implementing trainings of all team members and ensure they understand the

purpose of their role and standards required

• Thorough knowledge of all the products and services provided by Housekeeping

• Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate

action

• Attend daily meetings and receive special instructions

• Receive check-outs before reporting them as vacant

• Receive special requests from guests and carry them out

• Attend to guest complaints

• Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are

as per standard and immediate repairs are reported

• Fill out report and hand over found articles to the lost and found department

• Supervise cleaning of guest rooms, corridors and stairwells

• Supervise special cleaning of rooms and order supplies for designated floors

•Assist with inventory and ensure that all housekeeping machines and equipment are properly

handled and maintained.

Courtyard by Marriott Kuwait city

2006-2008

Housekeeping Department

Housekeeping Oder taker

Housekeeping supervisor (2006 - 2008)

Responsibilities:-

• Secure working sheets for floors assigned for that day.

• Inspect all vacant rooms, not sold the previous night and be sure they are ready to be sold

for guest occupancy. Should a tidy be necessary, then the Senior Housekeeper should tidy

the room. If a room needs extensive cleaning, it should be assigned to the Section

Housekeeper and the Linen Room Supervisor should be notified. Report any discrepancies

to Linen Room.

• Report all check-outs to Section Housekeepers or any other information such as ASAP

rooms or early makeups.

• Make rounds of entire assigned area, checking for spots on carpets or walls. Check for

lights that are burned out. Check ice machine areas. Assign tasks to Floor Houseman or

make up work orders.

• Check linen rooms for supplies and shortages. Inspect for cleanliness.

• Inspect rooms completed by the Section Housekeepers to see that the room has been

properly cleaned and is ready to be sold for occupancy to a guest.

• Inspect and complete inspection report on two ready rooms for each Housekeeper and turn

into Housekeeping Assistant Managers at the end of the shift.

Mövenpick Hotel, Doha, Qatar (2003- 2006)

Housekeeping Department

Room Attendant

Responsibilities:-

• Receive work assignment, keys and supplies from the supervisor and sign the key log book

accurately

• Clean rooms and bathrooms, performing any combination of the following duties

• Keep fire exits and stair ways clear of any obstruction

• Check and report any maintenance work required immediately

• Pick up any litter from corridors and pathways

• Vacuum carpet and upholstered furniture, dust and wipe furniture, empty ashtrays and

wastebaskets

• Make bed, wash sink, bathtub, toilet, tiles, mirrors and floor and polish brass and metal

• Replenish bathroom supplies and room supplies

• Tidy and arrange neatly guest toilet articles on vanity top and spot cleans carpet when

necessary

• Clean and keep the guest corridors, service pantries and service areas neat and tidy at all

times

• Remove Room Service tray and trolley from guestroom and corridors

• Inform valet service to collect guests clothes for laundry, dry cleaning or pressing services

Kandalama Hotel – Sri Lanka – (2001-2002)

• Housekeeping Department

• Asst: Room Attendant

• Promoted as a Room Boy

Training In Ceylon Hotel School (2000-2001)

• Housekeeping Department

• Front Office

Training Courses

• Firefighting training (certify fire fighter)

• Quality guest service

• First aid

• Housekeeping Management Room Cleaning

• Housekeeping Management Bathroom Cleaning

• Handle Chemical (Johnson Diversey)

• Handle Chemical(Ecolab)

• Supervisor s tool kit(Facing The Managerial Challenge)

References:-

• Mr.Srinivasa Reddy

• Executive Housekeeper

• Majestic Arjaan By Rotana Bahrain

• Mobile; +973-********

• abmj1c@r.postjobfree.com

• Mr. Sanjiva Gautamadasa

• operation manager

• Dubai international hotel (In side the Dubai air port)

• Mobile; +971*********

• Email: abmj1c@r.postjobfree.com

Computer Skills:

• Good knowledge in Opera PMS

• Standard package for Microsoft operating system

Language:

English Fluent, Hindi, Sinhalese and Arabic

Personal Information:

• Amila Anurada Aberathna

• Phone Number : 009**-**-***-****

• Email:-abmj1c@r.postjobfree.com

• Skype:-aberathnaa

• Date of birth : 23/12/1980

• Place of birth : Sri Lanka

• Passport No. N 2528906

Contact this candidate