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Technical Support Management

Location:
Duluth, GA, 30096
Posted:
June 23, 2010

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Resume:

Kennedy Kambarami

****E Pleasant Lake Village

Lane.

Duluth, GA 30096

678-***-****

abmj0e@r.postjobfree.com

I am a driven network Technician with over 4 years of experience providing

Linux, Windows and network support. I have strong hands on experience in

troubleshooting network issues and operations support.

Skills Summary:

Experienced at supporting networks ranging in size from 50 machines to 1K

users in a Linux/Windows environment

Knowledgeable in installing and rolling out systems, and utilizing backup

strategies, on multiple platforms

Proficient in providing support in Linux Workstations/Servers (Ubuntu,

Fedora, Centos), Solaris 7 and 8, and Windows XP and 2k3

Professional Experience:

09/09 - Present. Taking Computer Engineering Technology at Devry

11/08 - 02/09 Sun Solaris 10 Administration training

[11/13/06 - 10/16/08] Voice-plus Communications (Buford, GA)

Technical Support/Linux Admin

Linux support and Windows XP desktop and laptop support

Ubuntu Servers/Workstations, Fedora Servers and all Dell equipment

Administered and configured Cisco Catalyst switches/routers plus 3com

switches

Apache2, Mysql, PHP (Lamp), Joomla, install and admin setup

Nagios, installed and configured it for the whole network

Security Iptables, NAT, firewalls and VPN

Extensive use of OpenSSH public key authentication

Voice Mail - PBX and Voice over IP installations and troubleshooting

All cabling and connectivity issues

[02/16/04 - 10/12/06] AccessIT (Brooklyn, New York) -Dedicated Servers

Provider and Web Hosting

Technical Support

Centos, FreeBSD, Fedora, RHEL, Gentoo, Solaris 7 and 8, Windows XP and 2k3

installations

Management and troubleshooting KVM and SSH connectivity for dedicated

server clients

Installations of management consoles such a cPanel, Webmin and Plesk

Installing dedicated servers per client orders and setting up network

connectivity for those servers

Setting up VNC and IPKVM connections for dedicated server clients.

Setting up and using Kickstart installs

Troubleshooting OS problems using Freesbie and Knoppix

Resolving issues on trouble tickets from the dedicated server clients

Managing cooling systems for the colocation center

Shift report generation and documentation of procedures taken

Cabling and cabling connectivity troubleshooting

[07/02 - 12/03] Platinum IT Consulting ( New York, NY)

Operations Support (WebMD)

Monitoring network connectivity for hundreds of clients utilizing HP

Openview

Used Remedy to generate and document trouble and resolutions

Telephone customer support and call documentation

Trouble ticket resolution and event escalations.

Monitoring trouble alarms to insure quick resolution of any trouble spots.

Education / Certifications.

Devry University - continuing

Associates in Science, Union College, Barbourville, Ky

Solaris 7 System Administration

CCNA



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