Chan D Lee

**** ***** ***** #** ****** Christi, TX

Cell: 512-***-****, abmipq@r.postjobfree.com

Summary of Qualifications

I am a successful customer centric, individual with a proven record of success in account management,

restaurant management, and sales. I have extensive experience in all levels of communications including

customers, employees, colleagues and employers. I have over 5 years of restaurant management

experience, 3 years of technical sales experience and two years in commission only real estate sales.

Key skills

• •

Team Building / Staff Training Customer Service / Guest Relations

• •

Purchasing / Inventory Management Cost Containment / Control

• •

Quality Assurance / Control Policies and Procedures

• •

Facilities / Safety Management Fluent in Cantonese and English

•

Computer skills:

• •

MS Word, Excel and PowerPoint POS systems including Aloha and Digital

Dining

EXPERIENCE

Bamboo Garden Corpus Christi, TX 06/09-12/14

• Increased sales yearly against a highly competitive market.

• Helped the business set sales record in 2013 and again in 2014 (2.2 million dollars).

• Changed the servers from a rotational system to sections to increase service quality.

• Increased sales by introducing new desserts and bar drinks.

• Managed a staff of nearly 40 employees

• Reduced payroll costs by staffing more efficiently.

• Improved morale by introducing systems of accountability and thorough training programs.

• Hired, trained, disciplined and motivated staff.

Dell Computers Inc 02/06- 06/09

Round Rock, TX

Dell Inside Account Manager, 2008-2009

Public Sales Organization

• Provide sales, technical, and administrative information as well as quote prices to relationship

accounts;

• Proactive follow up on all opportunities.

• Build relationships with assigned contacts to leverage business goals of Dell and needs of

customers.

• Work with a broad support team to identify, work, and close deals

• Responsible for attaining 100% or more of set sales quota each quarter and execute against

corporate and segment initiatives, including systems mix, enterprise, S&P and services.

• Forecast opportunity with accuracy and timeliness. Identify and forecast all known sales

opportunity in SalesForce.

Key Achievements:

• FY09, Q1 82.09% blended attainment

• FY08, Q4 151.4% blended attainment

• FY08, Q3 77.56% blended attainment

• Sold the most Equal Logic in my segment to win a trip to Skip Barber Race Track.

• Lead team in blended attainment in FY08, Q4.

Dell Home Sales Queue Rep, 02/06- 06/08

• Sold computer systems to inbound callers for maximum revenue and margin.

• Handled customer satisfaction issues from inbound callers

• Team advocate for various essential metrics (margin, 4 year attach rate, close rate)

Key Achievements:

• Attained over 100% in blended attainment in 9 of 9 quarters.

• Attained over 200% in blended attainment in 4 of 9 quarters.

• Won the weekly trifecta award twice.

PF Chang’s Restaurant, Server, 05/05-02/06 Austin, TX

• Ensure all guests have a pleasant dining experience.

• Up sold alcoholic beverages, sold desserts and appetizers to restaurant guests.

• Helped my fellow employees when needed.

• Trained new servers up to the standards of our restaurant.

• Explained menu and drink items to restaurant guests.

• Helped pair wine or other beverages with entrees to satisfy customer’s needs.

American Apartment Locating, 02/04 – 05/05 Austin, TX

• Assisted clients in finding the right apartment for them.

• Helped other agents work their leads by sharing relevant information on apartment complexes.

• Coordinated information with apartment complex managers to lease potential tenants.

Education

BS in Advertising, University of Texas 2002. 3.2 gpa.

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