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Customer Service Manager

Location:
Mount Dora, FL, 32757
Posted:
June 22, 2010

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Resume:

NANCY SALDANA

• abmhqp@r.postjobfree.com

cell-813-***-****

***** ****** **, ***** ******, FL 32735

home-352-***-****

SUMMARY OF QUALIFICATIONS

Highly organized and detail-focused Bookkeeper with an exceptional track record of

accurately handling financial reporting in deadline-oriented environments.

5 Skilled in all aspects of recording transactions, posting debits and credits, reconciling

accounts, and ensuring accuracy and completeness of data.

6 Expertise in developing and delivering monthly, quarterly, and annual financial

statements for management within tight deadlines.

7 Proficiency in managing accounts payable and accounts receivable, generating invoices

and monthly statements for clients.

8 Proven ability to identify and implement improvements to streamline processes and

increase efficiency and productivity.

9 Excellent computer skills; proficient with Microsoft Word, Microsoft Excel, and

QuickBooks and able to learn proprietary systems/applications quickly and easily.

Skill Proficiencies

•1 Quarterly Reports •3 Budget Preparation •5 Financial Statements

•2 Accounts Payable/Receivable •4 Process Improvement •6 Reconciliation

PROFESSIONAL EXPERIENCE

Assistant Food Service Manager

GEO- Lockhart, TX November 2008- May 2010

Function as food service manager in her absence and will be responsible for scheduling,

hiring, evaluations and termination of 10 employees and 65 inmates. Essential function

includes purchasing of all food and non-food supplies, accurate weekly inventory of all

warehouse items. Maintain control over large quantities of food used and the quality of

finished products. Orient, train, and evaluate non supervisory staff work performances

conduct monthly, safety training for food service employees and offender workers

assigned to the food service department. Maintain various logs and reports in accordance

guidelines set forth in policy and procedures. Review departmental documentation for

accuracy and completion. Knowledge of accounting, inventory control, sanitation, and

safety standards. Proficient in Microsoft outlook, word, excel and spread sheets.

NANCY SALDANA

Key Holder June 2008-November 2008

Estee Lauder-Marcos, TX US

Responsible for opening and closing the store. Setting up and closing down registers, daily

deposits, change orders and always giving great customer service.

Business Manager/Bookkeeper January 2006- January 2008

Miller's Café and Catering –Tampa, FL US

Manage all financial transactions, posting debits and credits, producing financial statements,

and recording all transactions. Prepare management reports and financial summaries using

Microsoft Excel detailing company’s financial status. Generate bank deposits, verify and

balance receipts. Create invoices and track overdue accounts. Manage payroll and prepare

payroll tax returns. Research and resolve billing and collections disputes.

Key Contributions:

10 Supported a significant increase in productivity levels by streamlining accounting

processes.

11 Prepared and delivered to management, under extremely quick turnaround timelines,

accurate monthly, quarterly, and annual financial statements.

12 Designed a monthly newsletter with special offers and wedding ideas, submitted to over

100 clients; resulting in 50% increase in sales.

13 Created and planned menus for special events include; costing out meals per plate,

created center pieces, designed invitations for the company.

14 Organized and staffed over 75 Christmas parties in a three week period.

Executive Team Leader June 2002-December 2005

Super Target- Clearwater, FL US

New Product Introduction

Exceptional Customer Service

Budgeting/Record Keeping

Merchandising and Display

Problem Solving

Employee Management

Inventory and Pricing Controls

New Location Start-Up Management

Computer/POS Scanning Use

Job fairs

Scheduling (Kronos) 4 grand openings

• •

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qualified questioned



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