Project Manager Management
Resume:
ANGELA BAKER
**** ****** ***** ** ********, OH **228 313-***-**** abmhhz@r.postjobfree.com
QUALIFICATIONS PROFILE
A highly creative and detailed-oriented Technical Writer, with an extensive information technology skill set.
Which includes managing writing designing and delivering, software, standard operations, training, and help
desk manuals. In addition to ensuring technical accuracy and compliance, my experience also includes writing
work instructions, process and procedures, user guides flowcharting, spreadsheets presentations and on-line
training materials. This dynamic global professional with a real [can do] team attitude, possess the ability to
work across multiple industries and is adaptable to change and internal corporate policies and procedures. In
addition, this professional possesses the ability to interview subject matter experts and form win-win
partnerships with internal and external clients while forming new and innovative ways to contribute to your
day-to-day operations.
PROJECT MANAGEMENT BUSINESS CONSULTANT
• On time Deliverables • Produce win-win partnerships • Managing multiple projects
• Business development • Evaluate existing systems • Identify and implement solutions
TECHNICAL WRITING
• • Producing high quality deliverables • Excellent verbal and written skills
Testing Manuals
• • Process and Procedure Manuals • Verification reviews with SME’s
STD Operations Manuals
• • APA Manuals and documentation • Help Desk Manuals User Guides
End user training materials
• • On-line training and support Blogs • Work Instructions Procedures
Attention to detail
• • MS Access and Excel databases • Process flowcharts
Usability Plans and Testing
PRINT CREATIVE PRINT WEB & MULTIMEDIA
• Ops Manuals User Guides • Brochures Newsletters Research • Photography Graphic Design
• Presentations Flowcharts • Logos Business Collateral Packages • Web Design Testing Wiki’s
• Training Materials • Work Instructions Procedures • On-line Instructional Training
EDUCATION
• Bachelors of Science in Technical Management DeVry University 4.0/4.0 (2010)
• WXYZ Take Charge Workshops at Walsh College Project Management - Jun 2009 – Jul 2009 (Cert.)
• Accounting Lewis College of Business, Detroit, MI - Aug 1982 - Sept 1984 (Credits)
CERTIFICATIONS
• Certificate - Computer Science Wayne State University Detroit, MI Sept 1993 - Jan 1994
• ISO 9000 Internal Auditor 1996
• Project Management Fundamentals Walsh College Aug 2009
TECHNICAL PROFICIENCY
• PC Platforms: Windows Vista XP 2000
• Applications: Adobe Photoshop CS4 Fireworks FrameMaker PageMaker MS Office 2007 - Word
PowerPoint Excel Access Publisher Visio OnOne, Digital Juice Graphics Photodex Producer Video
Production Outlook Lotus Notes Project HMTL XHMTL Citrix iLAB
• Additional Skills: Business solutions Operations manuals Training materials Usability Reports and
execution of Usability Test plans Testing manuals On-line training Work instructions Process and
Procedures Manuals APA style citation Virtual collaboration and networking sites Web 2.0 Video
sharing sites Wiki’s Blogs Designing and updating web sites One source documents Web Sites Logo’s
Corporate collateral packages Graphic design Photo restoration Graphic illustrations
• Electronic Annotated Portfolio contains client feedback
Page 2 of 2
PROFESSIONAL EXPERIENCE
A.V. Baker Photography & Graphic Design – Dec ’00 – Present
Project Manager, Technical Consultant, Photographer and Graphic Designer (Freelance)
• Project management • Technical consulting • Web sites photography Graphic design
• Std Ops Manuals User Guides • Process and procedures • Presentations Flow charts Training
• Implement business solutions • Usability Test Plans • Assisted multimillion-dollar upstart company
• Subject Matter Expert • Technical Writer • Web content writer Editor Multi-media guru
Honovi Solutions, Novi, MI, Oct ‘08 – Dec ‘08 and Mar ’08 - May ‘08
Telecommunications Technical Writer (SIRCO Associates, Inc.)
• Developed training Plans • Presentations • Tested documented and validated processes
• Initiated process improvements • Flowcharting • Wrote 9 user guides and manuals
• Training Presentations • Testing Manuals • Consolidated 3rd party process and procedures
Visionary Integration Professionals, Auburn Hills, MI: Jun ’08 – Sept ’08
Automotive Senior Technical Writer (ASC Contractor) at Chrysler Corporation
• Wrote payroll process procedures • Interviewed SME’s • Worked on a cross-functional writing team
• Initiated process improvements • Consolidated reports • Deliverables under extreme deadlines
General Motors, Centerpoint Pkwy., Pontiac, MI: Mar ’06 – Apr ’07
Automotive Staffing Assistant (PM&C) and Andon Program Communications (Populus Group)
• On-line training • CIO Awards Int’l travel • Database and Cell Phone Policy and procedures
• Presentations Flowcharting • GoFast Workshops • Created tracking matrix’s’ Verizon and Nextel
Key Achievements: Presentations for Appropriations Reviews, Off-site Innovations, 1 on 1’s, All Staff, All
Hands, Ops Review, Strategy Sufficiency, Strategic Plans and Town Hall and training policy and procedures.
Consolidated 3rd party reports spreadsheets and documentation into high level training and presentations.
General Motors, Madison Heights, MI: Jan ’03 – May ’05
Automotive Technical Writer Administrative Graphic Services (Westaff) at Xerox Corporation
• Defined process and procedures • metrics reporting • Performed business process design
• Flowcharting • Usability plan testing • Planned created and executed partner solutions
• Operations Manual • Users Guides • Training materials
Key Achievements: Legal Document Production Center’s Operations Manual (LDPC), the Litigation Support
Help Desk Manual, and the Global Product Document Information Center Manual (GPDIC) and POC (LDPC).
Contract Professional, Métropolitain Detroit, MI: Nov ’01 – Dec ’03
KPM Group - Mar ’02 – Jan ‘03 – Executive Secretary/Blue Cross Blue Shield of Michigan
StaffPro America/A.T. Kerney at the Ford Motor Co. – May ’02 – Jun ‘02 - Business Analyst
Atlantic Management Corp. – Nov ’01 – Jan ‘02 – Bookkeeper/Payroll/(401K)
General Motors, Tech Center, Warren, MI: Mar ’00 – Dec ’00
Automotive Technical Writer and Business Analyst (Trialon Corporation)
• Wrote manuals - user guides • SDP 21 • GM’s Engineering Business Systems Website
• PSIC collaboration charts • EBS Focus Area Sup. • Presentations New Mexico Australia Germany
General Motors, Pontiac, MI: Sep ’99 – Feb ’00
Automotive Technical Writer / Coordinator (Manpower Technical)
• Central repository files • Training manuals • Engineering Business Plan Metrics Guide
General Motors New Center & World Headquarters, Detroit, MI: Aug ’96 – Aug ’99
Administrative Coordinator I (Manpower Automotive)
• Process flowcharting • Issue resolution • Construction migration plan files
• New employee orientation • Facilities coordinator • Teambuilding/partnering workshops
• Moved 13,000 employees • Project Auth. Log • Wrote manuals guides Process procedures
ANGELA BAKER
P.O. Box 871794 Canton, Michigan 48187 313-***-**** abmhhz@r.postjobfree.com
PROFESSIONAL REFERENCES
• Joseph B. Thurman Jr. President SUPERB, Inc. 201-***-**** abmhhz@r.postjobfree.com
Project management partnered to redo web site collateral package logo development graphic design
• Sharon K. Garland Production Manager 248-***-****, 248-***-**** abmhhz@r.postjobfree.com
Technical writing resentations forms collateral package project management
• Terence Standifer Web site Consultant 248-***-**** 248-***-**** abmhhz@r.postjobfree.com
Project management web sites graphic design photography video production
• Vicki Karim President - Peerless Healthcare Solutions Partner - I2 Data Solutions 248-***-****
abmhhz@r.postjobfree.com
Project management technical communications collateral package logo development identify and
implement successful solutions presentations marketing consultant
• Mandy Hall Affiliated Computer Services Project Manager abmhhz@r.postjobfree.com
Technical writing
• Reginald K. Maddox 313-***-**** Business Manager abmhhz@r.postjobfree.com
Project management technical communications collateral package logo development videographer and
video production
Contact this candidate