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Sales Customer Service

Location:
San Diego, CA, 92101
Posted:
June 29, 2010

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Resume:

WILLIAM J. DRESCHER

San Diego, CA *****

http://BillsBrief.com

619-***-****

abmgkx@r.postjobfree.com

OBJECTIVE

A position as a Business Analyst for Staffing Innovations in San Diego.

SUMMARY of EXPERIENCE

. Eight years administration management experience in telephone

engineering.

. Advanced with MS Word, Excel, Access, and SPSS.

. Knowledgeable with marketing, quantitative methods, statistics, and

finance.

. Provide business intelligence, analytical and strategic support with

reports as requested.

RECENT EMPLOYMENT

Pep Boys Auto

Phoenix, AZ

Retail Sales Associate (Part Time)

June 2008 - February 2009

Closed sales including upgrades, add-ons and promotions. Increased sales

and customer good will by testing electrical parts, placing special orders,

referrals to on-site mechanics, and other customer services.

Maxtec Machinery/Longlife Engineering

El Monte, CA

Office Coordinator (Part Time)

September 2007 - May 2008

Scheduled and confirmed appointments; word-processed correspondence,

reports, and documents. Received visitors. Prepared structural

spreadsheets and structural drawing corrections on AutoCAD. Received UPS

and overseas shipments, and prepared minor shipments for mailing.

SBC Network Services for TAD Telecom,Inc.

Santa Rosa, CA

Loop Electronics Coordinator Engineer

March 2000 - April 2001

Put installation instructions, documents, drawings and equipment on

location for DSL systems in 15 central offices, 120 remote terminals.

Participated in development of new procedures to beat deadlines and meet

100% objectives. Coordinated the update and correction of databases with

database managers.

Radio Shack

San

Diego, CA

Retail Sales Associate

April 1997 - January 2000

Consistently closed consumers with add-ons and promotions with excellent

customer service, assisting with activation of products. Store key carrier

opened, closed store. Certified Advanced Sales Specialist.

CSK/Kragen Auto Parts

San Diego, CA

Retail Sales Associate

February 1994 - March 1997

Add-ons, upgraded customer and closed sales with on-site electrical testing

and installation assistance. Cashier, ASE Certified Automobile Parts

Specialist, Kragen Parts Pro.

EDUCATION

California State University

Los Angeles, CA

Master of Business Administration

March 2007

. GPA 3.67

Bachelor of Science

September 2005

. Major: Industrial Technology

. Graduated Cum Laude



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