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Customer Service Sales

Location:
New York, NY
Salary:
13.00
Posted:
January 25, 2015

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Resume:

*** **** ***** *** *** Bronx,NY ***** abmgdv@r.postjobfree.com Mobile Phone

917-***-****

JOEL G. ROPER

CERTIFICATES AND LICENSES:

Eight hour Pre-Assignment Security Training Course; Focus career LLC;

Bronx, NY April 2014

Sixteen hour On-the-job Security Training Course; Focus career LLC; Bronx,

NY April 2014

NYS Security License; NYS DEPARTMENT Of STATE DIVISON Of LICENSING;

ALBANY,NY May 2014

EDUCATION

Bronx Adult Learning Center; G.E.D; Bronx, NY

2013

John V. Lindsay Wildcat Academy; Sociology Concentration; New York, NY

2007-2009

Wings Academy; General Education; Bronx, NY

2005-2007

WORK EXPERIENCE

MG Security; Bronx, NY

Sept.2014 - Present

Security guard

. Secure premises and personnel by patrolling property; monitoring

surveillance equipment; inspecting buildings, equipment, and access

points; permitting entry.

. Obtains help by sounding alarms.

. Prevents losses and damage by reporting irregularities; informing

violators of policy and procedures; restraining trespassers.

. Controls traffic by directing drivers.

. Completes reports by recording observations, information, occurrences,

and surveillance activities; interviewing witnesses; obtaining

signatures.

. Maintain environment by monitoring and setting building and equipment

controls; Maintain organization's stability and reputation by

complying with legal requirements.

. Ensures operation of equipment by completing preventive maintenance

requirements; following manufacturer's instructions; troubleshooting

malfunctions; calling for repairs; evaluating new equipment and

techniques.

. Contributes to team effort by accomplishing related results as needed.

Contemporary Service Corporation; Flushing, NY

July 2014 - Present

Security guard/ Crowd control

. Creating a safe setting for guest

. Taking control of a hostile environment. Player escorting.

. Performing quick yet thorough search of persons and belongings.

. Maintaining crowd control

. Documenting both major and minor infractions that have occurred while

on post

. Checking media & player credentials

Ed Denis Freelance Bouncing Inc.

Sept. 2013 - Present

Door man / Floor Safety/ Crowd Control

. Monitoring crowd behavior to maintain safe environment for guest

. Preforming thorough I.D Verification

. Performing quick yet thorough search of persons and belongings

. Using physical force to subdue or remove violent and/or irrational

guest to maintain crowd safety

Radio Shack Ft. Lauderdale, FL

Sept. 2012 - March. 2013

Sales Associate

. Engaged with customers, familiarize myself with technology/electronics

to offer product knowledge.

. Collaborated with a team of individuals dedicated to customer service

and world class customer service.

. Drove sales, pushing promotions, advisied customers on solving issues

when the store is out of stock of a specific item.

. Completed floor changes such as banners & promos throughout the store, creating a better environment for the customers as well as the

employees.

. Opening and closing the store, cash handling, made deposits, bank

trips, worked weekends and holidays.

. Maintained the proper display of product in the store; ensure

compliance with the company standards.

. Maintained a positive attitude, coaching my peers when adding on to a

customer's purchase, reassuring customers that any issues can be

resolved in a timely manner.

. Worked closely with the Store Manager to accomplish sales goals and

meeting company metrics each month, made decisions as a team, pushing

product, and had product knowledge to better serve the customer.

Toys "R" US; Bronx, NY

Oct. 2009 - Jan. 2010 Overnight Stock Personnel

. Responsible for receiving store merchandise and unloading delivery

trucks

. Organized store inventory, cleaned & maintained storage space

. Labeled products with prices and adjusted sale prices during store

promotions

. Worked alongside co-workers as a team member to improve efficiency and

to make sure store policies and safety protocols were always met

Iris House; New York, NY

Jun. 2009 - Aug. 2009

Safe Sex Advisor

. Created safe sex packets, which included different types of

contraceptives and informational pamphlets

. Distributed safe sex packets to patients at free health clinics and to

high school students throughout Manhattan

. Raised awareness about the associated risk factors, prevention,

transmission and treatment of sexually transmitted diseases; targeted

vulnerable & high-risk groups

Savon Process Service; New York, NY

Sept. 2008 - Jun. 2009

Process Server Clerk

. Clerical assistant to a private agency; in charge of making/receiving

phone calls, faxing documents, notarizing & filing paperwork

. Foot messenger responsible for delivering and collecting files for

civil cases

. Served defendants subpoenas

REFERENCES:

. Available Upon Request



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