ACCOMPLISHMENTS

Diane Karen KrisnaSapoTinoko

Blk. A Lot 6, Evangelist St., Metrogreen Village,

Novaliches, Quezon City

Cel. No.093********/ 09158559248S

Magurang, Polangui, Albay

E Mail Address: abmg6q@r.postjobfree.com; abmg6q@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

Over twelve (12) years work experience in the field of Human Resources in Information Logistics, Utilities, Academe, and

BPO industries

Over 9 years of experience of being accomplished in all facets of Human Resources.

Human Resources Generalist with core competence in Recruitment, Employee Relations, and Compensation & Benefits,

with exposure to Training & Development and Performance Management

Experienced in setting up the Human Resources function, processes and systems from the basic policies to installation of

systems such as Training and Development and Performance Management

A dependable, trustworthy, detail oriented professional, with strong commitment to employee satisfaction.

Good communication and interpersonal skills with the ability to establish relationships will all levels in the organization

Young, driven with high energy level

EDUCATIONAL ATTAINMENT:

Tertiary

Bachelor of Science Major in Psychology

Trinity College of Quezon City

2002

Bachelor of Science Major in Psychology

St. Scholasticas’ College

Taft Avenue, Manila

1997 1998

Primary & Secondary School

St. Agnes’ Academy

Legaspi City

1995

WORK EXPERINCE:

Xend Business Solutions, Incorporated

340 Jose Fernandez St., BrgyMauway,

Mandaluyong City

Trunkline: (02)6231100

June 2013 to September 2014

Responsibilities:

Manages all facets of Human Resources, with a team of 3 HR personnel. Responsible for the implementation of

appropriate HR policies, practices and procedures designed to attract, motivate and retain effective human

resources.

ACCOMPLISHMENTS

Drafts company HR policies and procedures for review of the Managing Director.

Ensures the implementation and regular reviews of personnel policies, systems and procedures as they affect

performance, efficiency and morale, ensures the effective communication of these.

Communicates policies and procedures to all.

Monitors deviations or inconsistencies in implementation of such policies and procedures with appropriate

recommendation to members of management to forestall adverse effects or prevent recurrence.

Implements activities of training and development to ensure the design, development and execution of a

systematic training and development program to address employee’s training needs which would result in

effective employee performance. Enhance efficiency by improving supervisor/employee rapport through the

development of training programs.

Supervises the administration of compensation, payroll and benefits policies and procedures. This includes

health insurance benefits, performance appraisals, salary reviews, review and updating of existing benefits or

development of new ones.

• Effects salary adjustments or the minimum wage established by legislation or by Presidential

Decree to meet current living or other economic conditions.

• Conducts salary structuring passing through job analysis, job evaluation, job ratings and job

leveling through close coordination with all department heads.

• Gathers facts on duties and responsibilities of jobs, maintains job description of every job within

the company, and supervises the Job Evaluation committee who makes recommendations for job

classifications and job scoring/grading.

Supervises benefits administration and monitoring.

Manages the operation and administration of the company’s recruitment, selection and placement system to

fill authorized vacancies with qualified people. Reduced employment costs, accomplish more timely

replacements, and improved caliber of new personnel. Establishes and maintain effective company

recruitment system.

Facilitates company wide performance appraisal ensuring systematic way of quantifying employee

performance aimed at improvement on individual work performance, identifying training needs and

establishing basis for promotion, retention, demotion, separation or transfer.

Manages the maintenance, distribution or release or personnel records, documentation and information

particularly those of highly sensitive and confidential nature.

Ensures compliance with the Company Code of Discipline.Responsible for labor relations.Closely

coordinates with the Company Legal Officer regarding labor cases, labor compliance and the like, including

preparation of legal documents.

Represents the company in cases of labor hearings.

Counsels and guides employees when requested on their personal or job problems conveying at all times top

management’s view points towards individual welfare and interest.

Encourages interested employees to plan social, spiritual and outreach programs, studies proposals and

recommends to management for approval and possible funding.

Enforces an “open door” policy to keep lines of communication open in the organization.

Supervises various employee activities to ensure continuous enthusiasm and harmony amongst employees to

include but not limited to: Christmas Party, Company Outing, Outreach Programs, etc.

Establishes and maintains sound management – employee and community relation programs, ensures

effective settlement of employee grievances. Strengthens non union environment by organizing effective

labor and employee employer relations programs.

Human Resources Manager

Sunwest Water &Electric Co., (SUWECO) Inc.

1208 West Tektite Tower, PSEC, Ortigas, Pasig City

Trunkline: (02)637 4959

December 2010 to June 2013

Responsibilities:

Manage and handle all facets of Human Resources for 2 plants, 2 construction sites and main office.

Manages a team of 8 HR personnel

Manpower Acquisition

• Maintain up to date recruitment progress report, talent database and all related staffing

communication.

ACCOMPLISHMENTS

• Process all recruitment requests and manages on site recruitment.

• Manages orientation program for employee to the business and culture.

• Reviews and amends recruitment policy subject for strict implementation.

• Manpower planning.

Training and Development

• Interface with Group HR and external vendors and suppliers for the implementation of corporate

training or training programs to meet the business needs where appropriate.

• Develops assessment techniques and evaluates staff development and training programs.

• Managing, communicating and delivering important projects that impact other parts of the

organization.

Compensation and Benefits

• Job grading, benchmarking, salary alignment & salary structure.

• Monitor budgeted and actual salaries and headcount.

• In charge of payroll administration and to make all necessary co ordination to make a smooth and

efficient operation (variable compensation, overtime, expatriates compensation, special payments)

• Compile all data needed for the annual salary review, and annual performance appraisal analysis.

• Reviews and recommends salary adjustments (for transfers, alignment and promotion).

Employee Relations

• Organize and managesemployee relations projects, conferences, workshops and company events.

• Handles and complaints, disputes and grievances of all staffs.

• Fosters a conducive working environment through employee relations activities and communication

• Conducts exit and grievance interviews (investigation) with all departments/staffs.

• Guide in handling all local labor tribunal cases.

• Directs and guides on site HR team on labor cases.

Rules and Regulations

• Establishes procedures, reviews and recommends change in policy.

• Formulates policies that need implementation in the company.

Budget, Financial Management

• Submit the Personnel Budget for all personnel costs and Headcount to Finance Department.

• Handles personnel latest estimates for all personnel costs and headcount on a quarterly basis.

Human Resource Information System

• Maintain smooth running of the Human Resources Information System.

• Monitor timely update of personnel records (personal details, position, salary, appraisal outcomes,

leave records, training and awards).

Human Resources Officer

Araullo University Phinma Education Network

Brgy. Bitas, Maharlika Highway, Cabantauan City

Trunkline: (044-*******

October 2007 to June 2010

Responsibilities:

Manpower Acquisition

• Manage recruitment, hiring and termination (both voluntary and non voluntary) of all employees

• Reviews and prepares Employment contracts

• Reviews and prepares Personnel Action Notice for employee movements

• Reviews/Processes manpower requisitions

• Reviews job vacancy ads for publication

• Reviews and prepares manpower and employee movement report

• Maintains and expands the applicant pool.

• Evaluates psychological exams

• Conducts applicant screening (paper screening) and conducts initial interview of applicants

• Conducts brief company orientation (including policies & benefits) for new employees.

ACCOMPLISHMENTS

• Reviews recruitment and selection policies, guidelines and procedures and recommends

improvements to the EVP/ COO.

HR Administration

I. Maintains data on employee budget and staffing

II. Maintain staffing to ensure that it is in line with the approved plantilla and budget

• Issues temporary and permanent ID cards to employees.

• Acts as custodian of 201 File folders of all active and inactive employees of Araullo University.

• Timekeeping

• Processes all personnel movements of employees, ensuring that all movements are documented,

authorized, and timely and according to policy.

• Reviews Personnel Action Notice for employee movements

• Reviews manpower and employee movement reports

• Answer queries for background & credit investigation of former employees & incumbents.

• Maintains company employee listings

Employee Training and Development

• Reviews logistics for pre and post training activities

• Reviews enrollment of employees in appropriate training events.

• Maintains training database of employees

• Conducts Training Needs Analysis when necessary

• Reviews training agreement of employees

• Assists in the design and development of Training Materials/Manuals

• Participates in various cross organizational meetings / projects that concern HR Training &

Development.

• Maintains Training Manuals.

• Manages the performance evaluation process (preparation of materials, dissemination, updating,

collection of data, preparing reports)

Employee Relations

Participates in the preparation for employee relations projects such as:Company anniversary activities;

Service awards; Christmas program; Social and civic events; Cultural and family affairs; Health oriented

events

• Assists in handling labor relations functions (employee discipline, grievances, conflicts, etc.)

• Monitors legislations and government memorandums that affect the labor force and acquires copies

for dissemination.

Other HR Services

• Handles inquiries and concerns on various HR services, policies and procedures.

• Performs other duties that may be assigned by the superior from time to time

Recruitment Specialist (Project Based)

DELL International Services

Business Trends Philippines

RCBC Plaza Tower 2, Makati City

Trunk line: 728DELL

November 2005 to July 2006

Recruitment Specialist (Project Based)

World Pacific Contact Center Solutions

Room 202 Manila Luxury Condominium, Pearl Drive

corner Gold Loop Streets,Ortigas Center, Pasig City

Trunk line: 6363064 and 65

May 2005 to November 2005

Customer Interactions Associate

Ambergris Solutions Incorporated

31/F Discovery Centre, OrtigasCenter, Pasig City

ACCOMPLISHMENTS

Aug 6, 2003 to Feb. 5, 2004

Sales and Marketing Assistant/ HR and Admin/ Executive Assistant

i Gate Solutions and TechnologiesCorporation

UP Technology Park Building

Diliman, Quezon City

May 2002 to Aug. 2003

SEMINARS ATTENDED:

Participant & Organizer

“We ECO SUWECO”

Starfisher Asia People Development Consultancy

STILTS Calatagan Beach Resort

July 5, 2012

Participant

“Managing Project Transition & Improving Project Team Effectiveness”

University of Asia & the Pacific School of Management

Punta de Fabian Resort, Manila East Road,

Baras, Rizal

March 15 17, 2012

Participant

“Worker’s Institute on Labor Laws” (WILL Class 146)

University of the Philippines School for Labor and Industrial Relations (UP Solair)

Bonifacio Hall,

University of the Philippines Diliman, Quezon City

November 15 17, 2011

Participant

“Job Evaluation/ Wage Salary Administration”

Center for Labor Education, Advocacy, Research and Development, Inc.

CLEARED, Inc

UP Solair, Bonifacio Hall,

University of the Philippines Diliman, Quezon City

October 5 to 7, 2011

Participant

“Power Quality: The New Challenge”

PETEF

Shangri La Hotel, Makati City

March 20, 2003

Participant

“AngSikolohista Noon, Ngayon at Bukas”

Trinity College of Quezon City

January 21, 2002

Facilitator

“Skills Enhancement Training for Future Facilitators and Trainees”

Villa Virginia Resort

Antipolo City

October 1 2, 2002

ACCOMPLISHMENTS

PERSONAL BACKGROUND:

Date of Birth: October 10, 1979

Place of Birth: Legaspi City

Civil Status: Single

No. Of Dependents: 3

Height: 5”3

Weight: 68 kilos

Sex: Female

Citizenship: Filipino

Religion: Roman Catholic

Hobbies: Singing, dancing, snorkelling, reading, hiking

Language Spoken: English, Tagalog, Bicol

Passport No.: XX0093402

CHARACTER REFERENCES:

Brian Guarnes Junely S. Moises

Graphics Producer Director, CSDL

ABS CBN Araullo University PHINMA

092******** Cabanatuan City

091********

NerishaGatchalian Jeannete B. Fabul

HR Manager Executive Vice President/ COO

Koppel, Inc. University of Iloilo PHINMA

Paranaque City, Phil (033-*******

092********

I hereby certify that the information herein is complete, true and correct.

Diane Karen KrisnaSapoTinoko

ACCOMPLISHMENTS

DIANNE KAREN KRISNA TINOKO

Candidate:

HR MANAGER

Position:

Xend Business Solutions, Inc. is a total logistics provider for eCommerce

XEND BUSINESS SOLUTIONS o

businesses

INC.

July 2013 – September 2014 o

HR Manager

o

o

Reported to the Managing Director, responsible for all facets of the HR function,

managing a team of three Specialists

Built the Mancom Team and hired the 5 Managerial positions, Operations,

ACCOMPLISHMENTS

Marketing, Administration, Accounting and Sales

Set up the Human Resources Department and introduced meetings in the

organization

Established HR policies and procedures and Code of Discipline and revised to be

compliant with Labor Laws

Oriented Supervisors and Managers on Due process to prevent Administrative

and Labor Cases

Established Human Resource Information System and Payroll System

Rectified and maintained Payroll process, computation and ensured that

mandated benefits are updated.

Formulated compensation plan, added additional benefits for employees such as

allowances, HMO and life insurance.

Reason for Leaving; Company was rightsizing

Sunwest Water & Electric Company, Inc. is engaged in the creation of

SUNWEST WATER & ELECTRIC o

facilities for water and electricity.

COMPANY INC.

September 2010 – June 2013 o

HR Manager

o

o

Hired as an HR Officer and promoted to HR Manager after three months

Reported to the VP for Adminstration, responsible for all facets of the HR

function for sites in Manila, Virac, Antique, Mindoro and Sorsogon, managing a

team of eight (8)

Set up the HR Department including the Performance Management System

Led the ISO certification committee of the company

Interfaced with Group HR and external vendors and suppliers for the

implementation of corporate training or training programs to meet the business

needs where appropriate

Introduced assessment techniques and evaluated staff development and training

programs

Reviewed the job grading system, conducted benchmarking, and salary structure

and implemented alignment in a 3 year period

Fostered a conducive working environment through employee relations activities

and communication, addressing complaints, disputes and grievances of staff

Established and monitored the HR budget

Formulated compensation plan, added additional benefits for employees such as

allowances, profit sharing, 14th month pay, HMO and life insurance.

Reason for Leaving: Management change, mother company took over.

ARAULLO UNIVERSITY – Araullo University – PHINMA offers elementary, high school, college, and

graduate programs and is located in the heart of Cabanatuan City, Nueva Ecija

PHINMA EDUCATION

NETWORK

Human Resource Officer

October 2007 – June 2010

Hired as a one man team and later hired a Recruitment Specialist and a

Compensation and Benefits Specialist

Reported to the COO, responsible for all facets of the HR function, with focus on

Recruitment, Performance Appraisal and Employee Relations

Improved the Recruitment process, introducing testing instruments and building

a pool of teachers and administrators

Organized and led all employee engagement activities promoting teamwork and

camaraderie in the University

Reason for Leaving: Relocated back to Manila

DELL INTERNATIONAL Dell International Services is the support and services division of Dell, Inc., the

ACCOMPLISHMENTS

large American computer hardware company

SERVICES

November 2005 – July 2006

Recruitment Specialist

Reported to the Recruitment Manager, responsible for end to end recruitment for

frontline positions

Reason for Leaving: Pregnancy

WORLD PACIFIC CONTACT World Pacific Contact Center Solutions is Philippines’ premiere strategic

outsourcing partner for the information and communications technology industry

CENTER SOLUTIONS

May – November 2005

Recruitment Specialist

Reported to the Recruitment Manager, responsible for end to end recruitment for

frontline positions

Reason for Leaving: Project based

AMBERGRIS SOLUTIONS INC. Ambergris Solutions, Inc. is a provider of customer contact center and BPO

services

August 2003 – February 2004

Customer Interactions Associate

Responsible for taking inbound calls for all customer complaints and issues

Provided customer support and ensures that customers get their satisfaction thru

complete service

Reason for Leaving: Pursued an HR role

I GATE SOLUTIONS AND I Gate Solutions and Technologies Corporation is an outsourcing provider of

integrated end to end information technology and IT enabled operations solutions

TECHNOLOGIES

and services

CORPORATION

May 2002 – August 2003

Executive Assistant

Handled sales, marketing, administration and HR responsibilities

Reason for Leaving: Pursued a bigger organization since present

organization had a total of 10 employees

Contact this candidate