Jessica Y. Willis

***** *. ********** **. **********, MI 48111

313-***-**** abmfim@r.postjobfree.com

Career Objective

Through individualism and leadership, my objective is to guarantee business

solidity through constructive impact on performance. I am seeking a full-

time opportunity within an established organization focused on customer

service that encourages a medium between independent and team-oriented

results.

Summary of Qualifications:

Work well under pressure ? Excellent communication skills (written &

verbal) Proficient in the Microsoft Office Suite ? Great interpersonal

skills ? Excellent problem solving skills ? Team orientated and with the

ability to work with cross-functional departments.

Formal Education:

Davenport University (Presently)

Associate of Arts ? Wayne County Community College (2008)

Diploma ? Hamilton J. Robichaud High School (2003)

Employment:

March-2013-(Presently) Genpact

Adwords Specialist- Assist customers with questions concerning their

online advertisement accounts. Discuss optimization options with each

client whereas affording the best advertisement experience. Serviced

and supported sensitive information on client's accounts, while also

assisting and analyzing their spending habits with the best

advertisement strategies.

Account Recovery Specialist- Handle highly sensitive information in

high security areas. Support customers at the same time facilitating

the recovery of their accounts. Work with teams to develop product

policy data bases for entire department.

Google My Business Specialist- Assisted customers setting up Google

maps pages for businesses. Ad customers to guarantee their pages were

optimized to provide the best visibility on maps. Support multiple

systems while providing excellent customer service.

Jan - 2012 - Jan 2013 Walgreens Specialty Pharmacy

Patient Care Coordinator- Customer service, refill patients medication

orders, answer insurance question, navigate multiple systems at once,

solve complex system and patient issues, process payments, handle

sensitive patient information.

Sept - 2008 - Jan - 2012 T-Mobile

Call Center Technical Support Agent- customer service, handled

sensitive customer information, navigate multiple systems at once, and

solve complex customer issues, process payments.

May - 2007 - June -2008 Staples

Cashier- Customer Service and Store Maintenance

Aug - 2007 - March-2008 Cash Land

Assistant Manager- Account Processing, insurance sales, supervised 4-5

employees, support customer service, set-up/ maintain filing system,

data entry, tax preparations, serviced accounts, set-up employees

schedules

Nov - 2006 - Jan-2007 JC Penny

Cashier- Seasonal

Oct - 2004 - Oct-2006 All Star Grill

Shift manager- Stock, inventory, cook, bartend, train new employees,

customer service, and managed 2 to 4 employees, cashier, store

maintenance.

Honors and Activities:

Graduated with Honors GPA 3.8 ? Trained Office Assistant ? Trained

Librarian Assistant ? Certified Pharmacy Technician (2006).

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