Ayanle Ahmed

**** ***** ****** ***** ** APT ***W. FALLS CHURCH VA, 22041.

abmfbh@r.postjobfree.com CELL 703-***-****

An experience Technical Support Specialist with a wide-range of

experience in supporting software and hardware issues across various IT

Platform's. I am looking to obtain a career with an organization that

will utilize my expertise in, Technical Support and wireless security.

Technically savvy, adept at solving network, electronics, and computer

technology problems.

TECHNICAL QUALIFICATIONS

HARDWARE: CISCO HUBS, SWITCHES, ROUTERS, FIREWALLS, RAID, SERVERS

Operating Systems: Microsoft Windows Vista, Microsoft Windows 2003

Server, Microsoft Windows 98/2000/XP

Software: Microsoft ISA Server 2004, QuickBooks, Microsoft Office Suite,

Java and Adobe.

Networking Skills: Windows Vista client installation, configuration and

maintenance; Windows Server 2003 installation,

configuration, monitoring, change management, hardening,

fault tolerance, disaster recovery and remote management;

Active Directory; Group Policy; DNS; DHCP; VPN, routing,

RRAS and remote access protocols; network design,

configuration and troubleshooting; TCP/IP sub-netting and

troubleshooting; firewall and proxy server configuration;

emphasis on adherence to Microsoft standards and

maintaining network documentation

PROFESSIONAL EXPERIENCE

AVAYA GOVERNMENT SOLUTIONS CONTRACTOR FOR MARCH

2008 - PRESENT

U.S Patent and Trademark Office, Alexandria, VA

EFS-Web Help Desk / Offside Field Network Engineer

Responsible for inbound phone and emails related to the Electronic Business

Center at the United States Patent and Trademark Office. Provided help desk

support via telephone or E-mail with end-users. Assisted applicants by

troubleshooting Java, Adobe, and windows 7 platform performed diagnostics

and troubleshooting of system configurations in order to meet USPTO minimum

system requirements. Create service request tickets for every call and

email answered. Process digital certificates requests using internal

databases and associate customer numbers to the PKI certificate.

DJA Incorporated Contractor for

U.S Patent and Trademark Office Arlington, VA

January 2005 - Dec 2007

Senior Document Support Tier 2/Team Lead

Provide scanning services for the United States Patent and Trademark

Office, responsible for all technical aspects of the scanning process and

business services.

Scan documents for new and existing applications using Kodak high speed

scanners.

Review documents for possible rejections and informed internal examiners

of defects. Performed quality control on newly scanned documents, and

prepare daily reports.

Johnson Controls Contractor for

U.S Patent and Trademark Office Arlington, VA

June 2003 - Dec 2004

Senior Document Support Tier 1

Provide assistance and training to new hires on the scanning process and

hardware systems. Performed quality control directive with the new hires

and provide feedback. Scan documents for new and existing applications

using Kodak high speed scanners. Review documents for possible rejections

and informed internal examiners of defects. Performed quality control on

newly scanned documents, and prepare daily reports. Correct and update

data into company's proprietary software, and created reports.

Habon Computers Inc. Falls Church, VA May

2000 - June 2003

Sr. Data Entry Tech and Sales Associate

Senior-level Technology Business professional with advanced skills in

Programs/Project Management, Go-To-Market program development and Strategic

Business Planning.

. Provided technical support for laptops, desktops, cellular phones

and other electronic devices

. Provided excellent customer service

Responsibilities and activities included:

Project Management

Research & Development for New Products, New Opportunities, New Hardware &

Software Release Management Version Control, New Feature and Product

Distribution,

Control Internal Systems support and maintenance

Prep Centre Planning and Management

Technical Support Consulting and problem solving

Security Clearances

Low Level, Current (Public Trust)

Education

Stratford University, Management Information Systems

May 2015

References are available upon request

Contact this candidate