Shelley Kimmerling

**** * ***** ***** ****** Apt B, Anderson IN 46012

Cell: 765-***-**** - abmf2y@r.postjobfree.com

Accomplishments

While working at Xerox I received an Agent of the Month Award for outstanding stats and customer service feedback from

the customers surveys taken after our interactions on the phone calls.

Experience

Account executive

July 2014 to Current

Comcast - Fishers, IN

I handle calls for the Comcast residential customers handling mainly the billing inquiries, some basic troubleshooting,

and sales.

Customer service representative

November 2012 to November 2013

Xerox - Anderson, IN

At Xerox I was responsible for handling customers calls for our client Verizon Wireless. I learned how to run client

specific software, handled billing questions and corrections, sales, a basic tech support troubleshooting, taking payment

information, changing a customers services and/or pricing, and the first level of escalation calls.

Team member

August 2010 to May 2011

White Castle - Daleville, IN

While working at White Castle I would worked multiple different shifts, and was very flexible in scheduling. I was

responsible for doing any tasks they would assign at anytime. These tasks included cooking, cleaning, running registers,

taking orders, running both drive-thru and front line, and stocking.

Education

Will be an Associates : General Studies, 2018

Ivy Tech Community College - Anderson, IN, USA

I started my schooling with Ivy Tech Community College in January of 2014 for my first semester. I took both online

courses and had one class on campus during that time. I will be re-enrolling for the summer semester, however I will

only be taking a half load and they will all be online courses as to not effect any employment schedules.

GED : GED, 2007

Ebbert Education Center - Andeson, IN, USA

I completed my GED in October of 2007, and graduated with an honors GED diploma.

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