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Customer Service Quality Assurance

Location:
Atlanta, GA
Posted:
January 25, 2015

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Resume:

Nicholas A. Mann

**** ****** ****, ******, ** ***82

678-***-****; abmf2e@r.postjobfree.com

PROFESSIONAL EXPERIENCE:

Inventory Control, Piedmont Healthcare, April 2010- Present

• Responsible for ensuring inventory production quality and efficiency levels and implementing corrective

action as required

• Performs data entry duties into operational systems and performed inventory control on all activities related to

warehouse operation, shipping / receiving

• Produce daily reports to ensure key critical areas of the stock system are controlled and any discrepancies

addressed and resolved.

• Update and Maintain data in People Soft (warehouse management tool- purchasing/tracking inventory, cycle

counts, building item master)

• Manages to minimize inventory and carrying cost

• Research to determine discrepancies in inventory (check packing slips, create cycle counts/recounts, pulled put

away plans to make sure product was placed in correct location,

• Implements inventory control procedures (Return Products, expired products, lost product)

• Manages data and process settings in WMS (PeopleSoft, Elite)

• Monitor the Minimums and the Maximums in PeopleSoft (warehouse management system) to cut down on stock

outs and overages

• Maintains data for each item to support methodologies (Unit of measures, frequency of ordering location in

warehouse).

• Currently supervise first and second shift associates on daily operations

Machine Operator, Nampac, Indianapolis, IN, July 2009 – December 2010

• Evaluated and implemented quality assurance measures to ensure products met corporate and customer driven

standards

• Performed correction and analysis to misaligned machines in order to improve performance

• Prepared machines for specific scheduled production processes and made necessary adjustments or enhancements

given process requirements

• Determined and maintained raw materials availability to guarantee efficient uninterrupted production process

while minimizing waste

Order Selector, Fastenal, Indianapolis, IN, July 2008 – June 2009

• Generated additional corporate revenue through cost savings in shipping and handling process via packing,

weighing and pricing orders for LTL and corporate shipping

• Provided exceptional customer service via order fulfillment process, averaging 8 orders per day

• Ensured accuracy and deadlines were met for multi-unit, critical orders

• Evaluated on the correctness and maintained 98 % accuracy of all orders filled

Stocker/Team Leader, Target, Indianapolis, IN, October 2007 – July 2008

• Managed hiring process from recruiting to orientation and training of new associates

• Trained associates on proper handling and stocking of inventory to reduce costs of misappropriation of stock

and/or damaged inventory

• Coordinated cross-functional labor arrangements with team leaders in other departments to ensure cost savings

and strong customer service through scheduling and labor management

• Authenticated the quality of received goods for quality assurance compliance

EDUCATION:

Georgia State University, Atlanta, Georgia, BS in Supply Chain Management

Spring 2016 expected

APPLICABLE SKILLS:

• Computer Literacy: MS Office Suite (Excel, Word, Outlook, Visio), Gmail, Elite (WMS)

• PeopleSoft (WMS)

• Participated in and familiar with 6 Sigma Projects and methods

• Participated in Rapid Improvement Workshop (RIW) and Knowledgeable of applicable practices

• Participated in Target Leadership Program



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