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Customer Service Management

Location:
Los Angeles, CA
Posted:
January 25, 2015

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Resume:

Eric D. Klein

P.O. Box *** Beverly Hills, California 90213 310-***-**** Mobile abmeu8@r.postjobfree.com

I.T . SY ST EM S ADM IN IS TR ATION D ES KTO P SU PP ORT SY S TEM S D EP LOYM E NT & M AN AGEM EN T

Innovative, meticulous and forward-thinking professional who has a diverse knowledge base in a variety of technologies (data centers, cloud;

premise/off-premise, I.T. systems administration, desktop support, CRM deployment & management, software/hardware deployments) as well as

other industries.

25+ years of technology, operations, business/technical project management, business/corporate development and corporate advisory of privately-

held companies in various industries.

Provide superb client management, while demonstrating a keen ability to multitask, produce tangible results, analyze data and resolve business

and technical situations.

Decisive, detailed solutions-focused professional who works effectively in demanding environments requiring attention to detail and superior

organization skills.

Core Competencies

I.T. Systems Administration Deployment, Upgrades, Implementation & Management

Desktop Support (PC based) - Customer Relationship Management (CRM)

Operations & Business Management - Software (Operating Systems, Applications)

Business & Corporate Development - Hardware (Workstations, Laptops, Printers, Scanners, VOIP

Client & Project Management N.A.S, R.A.I.D, VOIP Phone Systems)

Corporate Infrastructure Management - Security protocols

Operational Systems Design - Procurement; IT Equipment and Supplies

Technical Skills

Operating Systems: Microsoft Windows Professional (7, 8.0, 8.1, XP), NT (3.51 & 4.0), Linux

Servers: Microsoft Windows Small Business Server (SBS) 2000, 2003, 2008, 2010, MS Exchange Server

Software: Office 365 Professional (cloud/on-premise); Lync, Word, Excel, Powerpoint, Access, OneNote, Publisher, Outlook,

Outlook Web Access (OWA), Visio, MS Sharepoint (cloud/on-premise), Firewalls, VMWare, Acronis, OneDrive

(Business), DropBox, Office XP Pro, Quickbooks, SAP, EVOERP, MAS90, Customer Relationship Management (Zoho

[Cloud], Sage, Salesforce, Maximizer, Goldmine, Act).

Networking: 802.11, TCP/IP, VPN, LAN/WAN, DNS, DHCP

Online Data Services: CapIQ, PitchBook, AxialMarket, Bloomberg, Deal Logic, Deal Aptitude, CapLinked, MergerMarket, DealGate, PE

Nexus, Global BX

Hardware/ Peripherals: Windows Desktops, Laptops, IPads, Dell Servers, Memory, Routers, Hubs, Switches, Monitors, Audio/Video

Equipment, External eSata and Solid-State Hard Drives, Memory, Network Printers, Scanners, Network Attached

Storage (N.A.S), Redundant Array of Independent Disks (R.A.I.D)

Professional Experience

I.T. Systems Administrator/Desktop Support & Partner VANTERA PARTNERS LLC Newport Beach, California 2009 - Present

Corporate Advisory & Merchant Banking

Desktop PC support (Phone & In-Person; software, hardware, and installations), I.T. Network/Email administration, software/hardware

deployment and network/desktop security monitoring; Office 365 Pro (Cloud & Premise based), Microsoft Exchange/Outlook, Kaspersky,

MS Sharepoint, PC workstations (installation, maintenance and configuration), android mobile devices (integration & troubleshooting),

Anti-Virus management/support, manage/maintain/provision user accounts.

Responsible for business development, project management, execution of corporate advisory and merchant banking projects.

Evaluating corporate advisory and merchant banking opportunities of privately-held companies via my corporate network.

Negotiating and drafting engagement agreements for a variety of advisory and merchant banking assignments

Director of Operations & I.T. Systems Administrator ALPHA INDUSTRIES INC. Los Angeles, CA 2006 - 2008

Manufacturer/Importer

Managed and directed the overall operational activities that included; operations, general management, I.T. systems administration ( LAN networking;

wired & wireless), telecommunications, financing/banking, human resources, payroll, customer service, new product/packaging development concepts,

and accounting/bookkeeping requirements. Evaluated office space leasing markets, negotiated corporate lease, designed efficient office space,

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purchased/negotiated Furniture, Fixtures and Equipment (FF&E) to accommodate immediate and long-term operational requirements of the new

headquarters after operating for over 10 years at the manufacturing facilities in Compton, CA.

Managed, educated and mentored a staff of 20-25 employees.

Managed and supported the ongoing administration of the I.T and VOIP telecommunications infrastructure. Spearheaded the purchase,

implementation and managed the installation; Microsoft SBS 2003 Server, 25 PC workstations and VOIP telecommunications system.

Ensured on-going proper functioning and maintenance of various databases (M.S. Access & EVOERP 2.0) and the customer relationship

management (CRM) software for sales/operations and networking equipment (i.e. N.A.S, R.A.I.D, routers and switches).

Maximized the capabilities of EVOERP and QuickBooks Pro (Manufacturing/Distribution version) accounting software to establish budgets

and financial reporting.

Directed the implementation and maintained continuous flow of accounting and general administration functions to include A/P, A/R, vendor

relations, financials, on-going personnel matters, customer credit approvals, set -up sales order processing/customer service activities,

inventory levels, cost controls and budgets.

Streamlined operational efficiencies and overall operating costs (including COGS) by approximately 26%.

Collaborated with the CEO and the Company’s overseas contract manufacturer as well as outside vendors on new product development.

Managed and maintained 500+ business-to-business customers located throughout the U.S and overseas.

Assisted the CEO with the interviewing, hiring and terminations of employees as well as outside professionals.

Structured, collaborated and developed corporate policies, operational procedures and proactively updated employee handbook.

Established and sustained relationships with a variety of vendors (overseas contract manufacturer, Warehousing/Shipping/Logistics, Custom

Brokers and interfaced with outside professionals; Accountants, Lawyers, Consultants).

Additional Professional Experience

C.T.O/Founder KLEIN & ASSOCIATES Beverly Hills, CA

I.T. & Technical Consulting Services

Project Company (Client) Location Industry Period

Project Manager BCBG Max Azria Inc. Vernon, CA Apparel/Footwear 1999 - 2000

Technical Assessment/Deployment Specialist TRW Corporation El Segundo, CA Aerospace/Defense 1998 - 1999

Jr. Database Developer & Technical Analyst InterRep, Inc. Hollywood, CA Software Developer 1996 - 1997

Software Beta Testing & Reporting Specialist CGR Culver, CA Software Developer 1996

End-User D esktop Support Walt Disney Company Burbank, CA Entertainment/ Media 1996

Gaming Beta Testing & Quality Assurance Veritest Inc/Activision Santa Monica, CA Gaming Developer 1996

Software, Database & I.T Administrator S & W, Inc. Van Nuys, CA Human Resources 1996

Position Company Location Industry Period

Vice President Hunter Wise Financial Group LLC Irvine, CA Investment Banking 2009 - 2013

Investment Banker Camden Advisory Partners LLC Beverly Hills, CA Investment Banking 2008 - 2009

Investment Banker Capital Growth Resources El Cajon, CA Investment Banking 2005 - 2006

Vice President Westpark Capital Inc. Los Angeles, CA Investment Banking 2003 - 2004

President International Venture Group Beverly Hills, CA Corp. Consulting 2000 - 2006

President California Energy Group Beverly Hills, CA Energy Consulting 1998 - 2001

Director of Marketing & Buyer E.M.E Enterprises Ltd. Van Nuys, CA Music Dist./Producer 1995 - 1996

Marketing Manager & Assistant Buyer Athena Div., Kittrich Inc. Vernon, CA Manufacturer 1992 - 1995

President Ultimate Performance Ltd. Beverly Hills *See below 1990 - 1992

Managing Director PDCP Holdings Group L.A. & Philippines Importer/Exporter 1986 - 1990

*Ultimate Performance Ltd; Managed and operated a variety of business es; Import/Export, Wholesale/Distribution and closeouts of consumer products including durable

and non-durable goods (e.g. Food Stuffs, Apparel, General Merchandise).

Licenses Education Professional Development Affiliations Philanthropic

FINRA - Series 7, 63 & 79 Securities Licenses

Completed Continuing Education FINRA Regulatory Elements

UCLA (EXTENSION), Los Angeles, California

Business Management & Administration Financial Analysis Corporate Finance Accounting Marketing

ITT TECHNICAL INSTITUTE OF TECHNOLOGY, West Covina, California

Bachelor of Applied Science Electronics Engineering & Automated Manufacturing

CTECH Microsoft, Glendale, California

Windows 2000 Professional and Advanced Server

LOS ANGELES VALLEY COLLEGE, Van Nuys, California

Continuing Education – Business Management

AFFILIATIONS (PAST MEMBER)

National Investment Banking Association (NIBA) Association for Corporate Growth (ACG)

NON-PROFITS

Make-a-Wish City of Hope LA Food Bank Jewish Federation

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