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Manager Technical Support

Location:
Orlando, FL
Posted:
January 25, 2015

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Resume:

R OBERT E. ORDOSGO I T T I BSCS, SE

Cell: 419-***-****

abmepw@r.postjobfree.com

Seeking a challenging position to broaden my skill set, utilize my technical and lead experience,

Objective

and enhance my troubleshooting abilities, as well as to have opportunities for creative input and

advancements.

Education

IUPSM (Polytechnic University Santiago Marino) - BSCS - Bachelor's

degree, Computer Software Engineering SE - 1994 – 1997

University Institute Antonio Jose de Sucre - Associate's degree, Computer

Science, Cum Laude Honor 1990 – 1994

IESA - PROJECT MANAGEMENT (PMP BASIC) PROJECT ADMIN.,PMP

2002 – 2003

• • •

Relevant JDEdwards development Programming Languages : PMP Basic

Toolset: World A73, One World A BAP OOP

Coursework Interfaces – Data

Xe, 8.x Enterprise One 9.1

• SAP Solution manager BPO Conversions

• SQL – Embarcadero - A nalytics and Metrics

• Solution Manager

RapidSQL

• Clarity – minor enhancement Documents Management

• System Design and Analysis p roject manager

• SAP SOA Concepts

• MS Excel / Powerpoint

Extraction – Transform –

• Agile and Scrum

Load

• Knowledge of automated development Concepts

• SAP ABAP Development testing tools HPQC

• Service Virtualization

• SDLC

SAP Architecture Concepts

• ServiceNow IT Tickets

management and resolution /

S LA

Personal Ability to treat others with dignity, respect, and courtesy.

• Ability to interact with individuals in a positive, professiona

Summary

and productive manner.

• Ability to interact with individuals from diverse cultures and

backgrounds.

• Ability to follow procedures and policies and practices to

ensure the highest level of productivity.

• Ability to act professionally and remain calm in stressful

situations.

• Ability to work and problem solve independently as well as

a n integral part of a team.

• Ability to manage time effectively and meet deadlines.

• Ability to adhere to punctuality / attendance standards.

• Ability to quickly learn new concepts and skills.

• Bilingual (English and Spanish)

Work

Senior JDEdwards Analyst Developer & I T

Experience B usiness Analyst - O wens I llinois Inc.

- J uly 2010 – Present P er rysburg, Ohio

• Work with internal customers on their

requirements and convert them in solutions

using IT resources

• JDEdwards enterprise one (One world)

development and support.Toolset, OMW,

U BE, NER, Tables and structures design,

report development (RDA), forms (FDA),

Table conversions, application design, NER

and Business function debug,cross

references, PL/SQL, RapidSQL, JDEdwards

Security workbench and others tools

• JDEdwards Xe, 8x, and 9.1 Enterprise one

Development/Tech Support

• JDEdwards Security and I T Tech Business

A nalyst. Order to Cash and

P rocurement and Inventory.

• Quality Assurance – Development Quality

Review

• Create Functional Design support and

Technical Design documentation and

t raining

• Work closely with the business analysts to

a ttend their requirements to improve the

p rocesses on the JDEdwards system, and to

convert their vision in actions

• Other JDE E1 and SAP technical supports

• Distribution, Financial, OTC,

P rocurement, Inventory : K nowledge for

p roviding of technical support and resolve

issues/problems. Not as a functional analyst,

but have knowledge of several JDE modules

t hat help me to find solutions, make

development, solve problems, etc. I have

worked as liaison between the business and

IT to design to convert the user's

requirements in solutions. I know most of

t he tables/data structures of Distribution

and also Financial modules, and I know how

and from where to extract the information,

make reports, interfaces, applications, table

conversion, and in some cases some

configurations as : Price, Cost, Advanced

p rice, UDC tables, etc.

Owens I llinois Inc –Sr. JDEdwards Developer

Feb. 2008 – Present (5 years 2

months)Per rysburg, Ohio

• JDEdwards developer - One World). Xe, 8.x,

E nterprise one

• JD Edwards E1 Support in GES project –

I nterfaces

• I T Tech Business Analyst. Order to

C ash and Procurement

• Develop JDE sales and AP interface from

J DE E1 to SAP FICO.

Owens I llinois Inc - J DEdwards I T Analyst

D eveloper One World Enterprise One

January 2004 – Present (9 years 3 months)Toledo,

Ohio

• JDEdwards Development and tool set

• Technical business Analyst - Liaison

between I t and Business (Sales and

d istribution – Financial – Procurement)

• Application developer in E1 and PL/SQL :

D B2 and Oracle

• E1 Report Writer (E1 Former JDEdwards

One World). Xe, 8.x, Enterprise one

• Interface programs between E1 and

Smartstream and workbrain system

• Security and administration

• Minimize consultants dependence

• JDEdwards world/As400 support to LA

Owens I llinois Inc – Venezuela - I S Coordinator

( Total analysts reporting to this

position 8)

June 1990 – January 2004

Responsibilities include supervising software

developing and set up computer software with

p roviding users support and solutions using

J DEdwards World A73 Software, Main/Tracker, (a

BPCS Module), PowerBuilder, RPG400 and AS400

Tools with MRPII / ERPII Methodologies, Project

Leader in development system areas and automation

solutions. Leader on Technical implementation with

software DCLINK by DSI (PalletTracking and

T ranscollector). Bar Code Solutions and Inventory

control directly to JDEdwards. Management bar code

p roject with RadioFrecuency.

Designing and developing other programs around

J DE.

Provide technical support to other Owens Illinois

P lants/countries to GO L IVE with JDEdwards in LA.



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