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Manager Customer Service

Location:
Philadelphia, PA, 19147
Posted:
July 09, 2010

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Resume:

*** ***** ******* ***.

Linwood, NJ, *****

Telephone: 609-***-****

Email:

abmeo0@r.postjobfree.com

William Appenzeller

Objective:

Innovative theater management professional, highly experienced

on all levels of management and operations, from basic staffing to

advanced company level strategic planning, with a proven track

record. Seeking to be a manager, general or district, for a movie

theater company with a strong presence in the industry.

Experience:

March 2006 to Present

A&C Transport, Linwood, NJ

Owner and Manager

• Owner and operator of a luxury, livery car service,

operating in multiple states (NJ, NY, PA, Maryland, and

Washington DC).

Corporate account management, strategic business partnerships, advertising

(print and internet based), and all daily operational issues.

January 2003 to January 2006

Frank Theatres, Egg Harbor Township, NJ

Assistant General Manager of Company

As AGM of Frank Theatres duties included, but were not limited to,

the daily oversight of all company field operations.

• Screening, hiring and training of general managers, and their

assistants.

Implemented guest retention and tracking plans.

Compiling and maintenance of financial data, including P&Ls.

September 2001 to December 2003

I.A.T.S.E. Local 534, New Brunswick, NJ

Job Title

• Projection booth technician for International Association of Theater

and Stage Employees.

• Projection maintenance, refurbishing and installation.

Employee training of basic, moderate, and advanced projection operation and

maintenance.

July 1997 to August 2001

Loews Theaters, New Brunswick, NJ

Supervisor, Assistant General Manager

• Brought in to overhaul projection booth operations and

staff.

• Promoted to assistant general manager and supervised

general staff operations.

Increased customer retention and return rates with newly implemented

customer service tracking programs.

*At the time the highest grossing movie theater in the state of New Jersey, and

one of the ten highest grossing theaters in the country.

April 1994 to June 1997

Frank Theatres, Egg Harbor Township, NJ

P rojectionist, General Manager

• Training operating and maintenance of audio/visual

equipment before being moved to management position.

Hired and trained new staff in order to drastically increase the level of

customer service.

Inventory controls and loss prevention measures.

July 1989 to April 1994

New World Pet Center, Somers Point, NJ

S ales Associate, General Manager, Assistant General Manager

• Floor sales at exotic pet retail store.

• Promoted to general manager. Responsibilities included

staffing, scheduling, inventory management, advertising,

and managed business accounts.

Promoted to assistant general manager of company, overseeing multiple units.

Responsibilities including staffing at the manager level, growing local area

market share, designing advertising schemes, and compiling and managing

financial data.

Education:

Fall 1997 to Spring 2003

Rutgers University, New Brunswick, NJ

Major: Philosophy, Dual- Minor: Political Science and Religion

• National collegiate honors society.

3.65 GPA



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