Alicia A. Hooker

**** *. ******

Chicago IL *****

708-***-****

abmemb@r.postjobfree.com

Objectives & Goals: To obtain a sturdy and dependable position that challenges my current talents while

presenting me with an opportunity to grow within a company as well as with my own career.

Skills

Proficient in all Microsoft office programs (Excel, Word, PowerPoint, Access), Time Management Expertise,

Highly organized, Management expertise, Customer Services expertise, Skip Tracing with general internet

engines and Fast Data, FDCPA Trained and Experienced. & Experience in managing team of 10-15 people.

Experience

Meramed Revenue Group April 2014 – Current

Job Title: Collector

Collecting payments for medical billing accounts, Set up payment plans with clients, Take incoming Calls from

clients and Make Outgoing Calls on outstanding accounts regarding balances

Phoenix Accounting August 2012 - December 2013

Job Title: Accounting Clerk

Responsible for providing clerical support to accountants. Compiled and sorted invoices and checks. Issued

checks for accounts payable. Recorded business transactions. Scheduled appointments. Input vouchers and data

into database. Answered telephones and responded to customers inquiries.

Van Ru Credit Corporation December 2011 - July 2012

Job title: Collector

Determining payment plans with debtors & taking payments voluntarily or involuntarily

Call on outstanding accounts regarding balance (US Department of Education, Federal Student loans)

Skip Trace Accounts with no points of contact

Financial Management Systems May 2008 - December 2011

Job title: Collector

Evaluated and ascertain borrowers’ situation to enter into Income Based Repayment Plan and obtain all

appropriate documentation

Called on outstanding accounts regarding balance (Private loans & CC, US Department of Education, Federal

Student loans)

Determined payment plans with debtors & taking payments on the accounts

Made assessments on account weather is can be resolved voluntarily or involuntarily.

Skipped Trace Accounts with no points of contact.

Balanced transfer program.

Banctac July 2006 - May 2008

Job title: Check Processor

Processed checks submitted from clients for payments towards accounts

Posted payments and data onto internal accounts systems to show accurate records

Processed 100 to 200 checks daily

A&D Laundry June 2002 - July 2006

Job title: Owner

Planned & implemented day to day operations

Responsible for training, managing & directing personnel

Managed & analyzed business data to determine corrective action for company and personnel

Maintained of supplies and equipment of business.

Communications Depot May 1997 - June 2002

Job title: Manager

Managed & coordination of daily sales activities

Analyzed of sales stats to determine best way to fulfill customer needs

Product research & development director

Staffer, trainer and performance evaluator

Education

John Marshall High School

Murdock Business Institute

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