Carl Gardner

SUMMARY

Detail oriented IT professional with excellent interpersonal skills ready to provide solutions for a company to

aid in its goals.

Carl Gardner 724-***-**** abme69@r.postjobfree.com

Carl Gardner

TECHNICAL SKILLS

Operating Systems: Windows 2000/XP/Vista/7, Windows Server 2000/2003, Android, OS X, iOS,

Ubuntu, Fedora Core

Software: Active Directory and Group Policy, MS Office, Remote Access Tools, Citrix, HP

Service Center, Open Office, Solarwinds, Telvent

Hardware: Implementation and management of routers, bridges, hubs, switches, various media

(twisted pair, coaxial, fiber), servers

Install, Configure, & Manage Operating Systems

Practical Skills:

Configuration of DNS & Active Directory

Setup & troubleshooting of Shared Files

Knowledge of TCP/IP, IPX/SPX, FTP, SNMP, SMTP, NNTP, IMAP & POP

Design & implementation of LAN/WAN Network topologies

Building, maintenance, and repair of Desktop and Laptop Computers

Skills in Microsoft Office Word, Excel, PowerPoint, Access, FrontPage, Project, InfoPath,

and Visio

Troubleshooting and Configuring Cisco Routers, Switches, and Access Points

EMPLOYMENT HISTORY

March 2014- August EQT, Pittsburgh, PA

• Associate Scada Analyst

2014

o Update Scada displays for Telvent and Cygnet Systems

o Worked on multiple Time Sensitive projects

o Provide support to Telvent and Cygnet users

o Shadowed Gas controllers to support their Scada and Telvent needs

July 2011 – March Innosource Contract at FedEx, Moon Township, PA

• Network Operations Center Shift Manager

2014

o Troubleshoot Cisco Routers, Switches, and Access Points

o Supervise the creation, escalation, and resolution of all tickets within

N.O.C.

Manage the Vacation, Sick time, & Holiday schedule

o

Distribute Awards, Warning forms, & Disciplinary forms as necessary

o

Share an on call schedule with VPN access & Laptop

o

Trained new N.O.C. employees at Pittsburgh, Colorado, and Memphis

o

Datacenters

Carl Gardner 724-***-**** abme69@r.postjobfree.com

Carl Gardner

July 2009 – July Innosource Contract at FedEx, Moon Township, PA

• Network Operations Center Engineer

2011

o Troubleshoot Cisco Routers, Switches, and Access Points

o Monitor all Federal Express network WAN & LAN links from the Network

Operations Center

Respond to network alarms from Network Monitoring Program

o

Coordinate with venders for onsite, intrusive, & afterhours testing

o

solutions

Create, Update, Escalate, & Resolve network & hardware trouble tickets

o

January 2000 – July United Industrial Group, Meadowlands, Pa

• Mechanic/ Truck Driver

2009

o Repair & delivery of industrial electric motors

o Develop & maintain positive customer relationships

January 2000 – Carl’s Custom Computer Repair, Home Business

• Entrepreneur

Current

o Repair Desktop, Laptop, and Notebook computers

o Custom Build Desktop Computers

o Install, Troubleshoot, and Maintain home networks

3 of 4

917 Oak St, Marianna, PA 15345 724-***-****

abme69@r.postjobfree.com

Education ITT Technical Institute, Pittsburgh, PA

Associate Degree in Specialized Technology – Computer Network Systems

Graduated September 2006

SCAN TO CALL

Carl Gardner 724-***-**** abme69@r.postjobfree.com

Carl Gardner

Carl Gardner 724-***-**** abme69@r.postjobfree.com

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