Benson O. Ogola

**** ***** ** **, ********* Terrace, Wa. 98043 425-***-**** abme66@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Over 10 years working with customers

Personable skills in dealing with customers from all walks of life and different economic levels

Proven skills in resolving PC, Laptop as well as mobile devices technical issues

Self motivated and capable of making own decisions

Dependable team player and able to meet deadlines

Experience in a help desk and call center environment

RELEVANT EXPERIENCE

Technical Support

Resolved wide range of end users computer system problems

Expertise in computer hardware and software troubleshooting, data migration, security and

support

Repaired, installed, adjusted and tested personal/ laptop computers, printers as well as mobile

devices

Able to assist wireless device customers with better utilization of their devices, configurations

and connectivity

Configured internet connections

Printer repairs and maintenance

Customer Service

Answer telephone inquiries from customers

Personable and persuasive in communicating proactively with customers one on one or via

remote means

Proven experience in persevering to solve problems

Team player

Organization

Organized logistics for various events both at the workplace and in my community

Successfully involved in fundraising for different causes

EMPLOYMENT HISTORY

Oct 2009 - Current - Corestaff technologies group Technical assistant

May 2008 - Sep 2009 - WDS Global, Kirkland, Wa. Data technical support

technician (tier 3)

Apr 2008 - Jun - RGIS, Lynnwood, Wa. Inventory taker

Mar 2008 - May 2008 - Menzies Aviation, Seatac, Wa. Ramp Agent

Jul 2007 - Jan 2008 - Veecom Systems, Nairobi, Kenya Information Technology

Support Consultant

Oct 2006 - Jun 2007 - CFC Life Limited - Nairobi, Kenya. Data Entry Clerk

Oct 2004 - Sept 2006 - Ultimate System decisions, Kenya. Self employed - Technician/

Sales

Jan 2001 - Sept 2004: Health Management Solutions, Kenya. Claims Assessment

Aug 1997 - Nov 2000: Kenya Airways Ltd, Nairobi, Kenya. Customer Service

Representative

Jan 1996 - Jun 1997: Digital Systems Solutions, Nairobi, Kenya Systems Technician

Nov 1994 - Dec 1995: Laboratory and Allied Ltd, Nairobi, Kenya Store clerk

EDUCATIONAL BACKGROUND

2000 Centre for Effective training - Certificate in customer service

1996 Digital Systems Solutions -Computer repairs and maintenance

course

- Software Support course

1992 - 1993 St. Joseph’s College - Nairobi, Kenya - Certificate in computer operations

Contact this candidate