Wilbert R. Keel, Jr.

**** * ***** *****, *******, GA 30339 Cell 770-***-****

abmdzf@r.postjobfree.com

Computer Skills . DOS and Windows 3.1/95/98/NT/2000/XP Professional/Vista/

Windows 7 Installation, Configuring, and Troubleshooting;

Hardware/Peripheral Installation, Configuring, and Troubleshooting; MS Word

97/2000/2003/2007/2010, PowerPoint, Outlook, Access, and Excel, Lotus

Notes, VPN installation, configuring and trouble shooting, Wireless Access

Points installation, configuring and setup; Experience with backup software

such as VERITAS, installing, configuring and monitoring; Experience

creating accounts in Active Directory . A+ Certified Core Module and

Windows/DOS, MCP Windows 2000/NT

Areas of Expertise . Personal Qualities: excellent communication skills,

effective team member, demonstrates leadership, proficient at supervising

and training, organized and detail-oriented, manages time effectively,

strong help desk experience on connectivity and hardware and peripherals

issues. . Technical/Construction: strong background in construction, ISO-

9000-01, operations management, material management, forklift operation,

and safety.

08/2014~Present~ Team Lead Technical Operations with Brooksource for

Wellstar XP retirement Project 3098 Piedmont Rd NE #330, Atlanta, GA

30305678-***-**** Team Lead Technical Operations working a Windows XP to

Windows 7 migration for Wellstar. Installation of all types of computer

hardware and peripherals that is typical of a hospital or clinical

environment. Coordination with Wellstar staff on implementation of

applications utilizing Altiris, HPDM and other repositories. Configuring,

troubleshooting and support of end users and device sessions for Epic.

Understanding of Active Directory best practices. Assist with Global Policy

administration. Troubleshoot Local Area Network (LAN) connectivity issues.

Troubleshoot workstation and application issues. Represent Wellstar

Infrastructure for onsite activities. Work with Wellstar to configure

hardware and client applications. Provide support to local facility IT

department, end-users, project staff and corporate resources.

05/2014~08/2014~ Desktop Analyst II with Ettain Group 5901 Peachtree

Dunwoody RD NE, Atlanta, GA 30328 100 % Traveling Desktop Analyst working

a Windows XP to Windows 7 migration for Community Health Systems.

Installation of all types of computer hardware and peripherals that is

typical of a hospital or clinical environment.

Coordination with CHS staff on implementation of applications utilizing

SCCM and other repositories. Configuring, troubleshooting and support of

end users and device sessions for AS400. Understanding of Active Directory

best practices. Deployment of third party applications. Deployment of

Single Sign-On solution (Vergence). Assist with Global Policy

administration. Troubleshoot Local Area Network (LAN) connectivity issues.

Troubleshoot workstation and application issues. Represent CHS

Infrastructure for onsite activities. Work with CHS to configure hardware

and client applications.

Provide support to local facility IT department, end-users, project staff

and corporate resources.

09/12~05/2014~ GBS Mobility Center Desktop Engineer with IBM 7100 Highlands

Ridge Pkwy Smyrna, GA 770-***-**** Install and test desktop software

applications and internet browsers with Windows XP/7/8 and Linx platform.

Test computers to ensure proper functioning of computer systems. Train end

users on usage of computer hardware and software. Adhere to policies as per

corporate manuals and directives. Extend computer support for systems'

software and hardware. Setup computers and install software for various

applications and programs. Interact with staff on desktop problems and

their resolution. Network and connect computers within organization to

better communication. Maintain computer peripheral devices like printers

and resolve associated problems.

07/11-09/12~ TSCC Support Analyst with DS Waters 5660 New Northside Drive,

Atlanta, GA 770-***-****, Provides technical assistance via phone/e-mail

to computer and terminal users. Communicates needs and alerts to ITS

administrators and management. Troubleshoots network connectivity issues

and communicates with external service providers and DS Waters

administrators. Maintains ticket tracking system and service issues,

monitors status of technology issues and maintains contact with

users/vendors as required. Provides phone support for computer hardware

and approved software. Assists in updates, upgrades and troubleshooting

client hardware/software issues. Assists administrators and management in

communications, documentation and enforcement of DS Waters computing and

network procedures and policies.

3/09-07/11~ Desktop Support Technician with Raleigh General Hospital 1710

Harper Rd. Beckley, WV 25801 304-***-****, Desktop Support Technician,

Install, configure and network pcs and printers and other devices. Install

images using Symatec's Ghosting Software. Supporting Meditech and other

Medical Software. Deploying updates VIA SCCM. Provide tech support to help

with connectivity issues, pc and laptop support both remote and in-house.

Proving 24 hour on call after hour support.

7/08- 03/09~ Desktop Conversion Technician with Tek Systems 200 South

College St. Charlotte, NC 28202, Working on a HP project for Domtar,

desktop conversion of their locations, install, configure and network pcs

and printers and other devices. Install images using VB scripts. Provide

tech support to help with connectivity issues, pc and laptop support,

Windows Outlook and other proprietary programs. Pushing Windows updates VIA

SCCM.

3/07 - 7/08~ Desktop Support Technician with GMAC Insurance 500 W. 5th

Street Winston Salem, NC 27102 336-***-****, Desktop Support Technician,

Install, configure and network pcs and printers and other devices. Install

images using Norton's Ghosting Software. Provide tech support to help with

connectivity issues, pc and laptop support both remote and in-house.

4/05 - 3/07~ PC Technician with TAC Worldwide Companies 888 Washington

Street, Dedham, MA 02027, PC Technician, Install, configure and network pcs

and printers and other devices. Work on large refresh and reimaging

projects using such software as Altiris and Norton's Ghost. I have worked

for Dell and HP installing, configuring and networking 500+ pcs on these

projects. After projects are done, been able to provide tech support to

help with connectivity issues.

1/05 - 7/06~ Field Service Tech with Premier Technology Group 13900B South

lakes Drive, Charlotte, NC 28273, 704-***-**** Field Service Technician,

responsible for installing, maintaining and repairing printers copiers and

fax machines. Mainly dealing with Xerox and HP printing devices.

8/04- 1/05~ Network Operation Center Technician Georgia State University

103 Decatur Street, Atlanta, GA 30303, 404-***-**** Assists in providing

specialized technical maintenance and recovery support and services for the

campus-wide network. Assists with network problem resolution activities in

the multi-platform environment and ensures that all outage procedures are

relevant and correctly followed by the shift personnel. Ensures network

status is being monitored in accordance with UCCS and University

procedures. Anticipates emergent situations and assists in the contacting

of essential/critical personnel as required.

3/02 - 8/04~ Field Service Tech with Pitney Bowes 3350 Breckenridge Blvd,

Duluth, GA 30096, 770-***-**** Field Service Technician, responsible for

installing, maintaining and repairing mailing equipment. Provide customer

training in mailing and presort.

2/00 - 3/02~ Technical Support Analyst with KWC Faucets/HANSA America 1770

Corporate Drive, Suite 580, Norcross, GA 30093, 678-***-**** Post-sales

technical and customer support including development of installation

instructions; develop and implement training using PowerPoint for

employees, sales representatives, and customers; bench technician for

kitchen and bathroom fixtures; QC/QA of products; input into product

development and cost control; design and installation of trade show booths;

representative at trade shows; help desk support of in-house computer

network on connectivity and hardware issues.

3/98 - 2/00~ Senior Group Leader with Zep Manufacturing 1310 Seaboard

Industrial Blvd., Atlanta, GA 30328, 404-***-**** Supervise seven

packaging lines; schedule work for and manage ten employees; quality and

inventory control; troubleshoot machinery and computers; serve on safety

and waste management committees.

Contact this candidate