Elliot B. Marcus

*** ***** ******* *** ? Apex, NC 27539 ? 919-***-****

abmdyt@r.postjobfree.com

OBJECTIVE

To obtain a challenging position that will maximize my service, management,

training, and personal interactive skills that will build upon my 26 years

in the Medical Imaging industry utilizing my Asset Management and Service

experiences

PROFESSIONAL EXPERIENCE

Siemens Medical Solutions (Cary, NC)

Sr. Technical Support Engineer

September, 1998 - November, 2009

Performed Emergency, Reactive, and Planned Maintenance on all models of GE

CT's

Troubleshot and maintained connectivity of CT's and MRI's to various PACS

units within hospitals internal and external networks

Experienced in Multi-Vendor service solutions including Service Contract

negotiations with OEM's and ISO's

Performed on-site training and technical support at various ISM Asset

Management sites

Performed Diagnostic Imaging and BioMed Project Implementations and On-Site

Project Inventories

Key developer in establishing Multi-Vendor Remote Service connectivity to

GE MRI's and CT's at all ISM Projects where those devices existed and are

under an ISM agreement consistently achieving over 95% connectivity rates

across CT and MRI modalities

Acted as a Project Manager in several new ISM Asset Management and BioMed

Projects

Developed Windows and Web based Help Files for integration into Archibus

Developed GE HiSpeed/CTi CT and HiLight Advantage Course manuals

Experienced in the use and deployment of Ekahau RTLS Software and Hardware

solutions for Biomedical Devices

Trained VIP Account Liaisons in the use of Archibus

Developed Archibus Training and Reference Manuals for Siemens ISM Client

Service Managers, Regional Operations Managers, and Administrative Staff

Trained Client Service Managers, In-House BioMedical Engineers, and mid to

upper level management in the proper use of Archibus

R-Squared Scan Systems / InnoServ Technologies (Arlington, TX)

National Technical Support Engineer, Training Coordinator and Administrator

October, 1992- September, 1998

Co-Developed GE HiSpeed and HiLight Advantage course manuals

Technical Instructor - HiSpeed Advantage, HiLight Advantage, ProSpeed, CT

PACE, Sytec, CT 9000, CT MAX, and CT 9800

Technical Support Web Page Designer

Audio and Video Production Specialist

Northern California Area Engineering Coordinator- S.F. Bay Area

Field Service Engineer- S.F. Bay Area

ReMedPar, Inc. (Goodlettsville, TN)

Service Manager, Field Service Engineer, Technical Writer/Training

Specialist

June, 1990- October,1992

National and International Technical Support Engineer

CT Training Specialist - Developed and taught GE 9800/Quick CT Systems

course

Component level board repair and system level QA

General Electric Medical Systems. (Nashville, TN)

CT / X-Ray Installation and Field Service Engineer, Middle Tennessee

Technical Support Engineer January, 1984 - June, 1990

Performed Service and Periodic Maintenance on CT Scanners

Performed Area Technical Support for local Field Service Engineers

EDUCATION

Louisiana Tech University (Ruston, LA)

Bachelor of Science Degree, Electrical Engineering Technology (1983)

MEDICAL EQUIPMENT TRAINING

2004 GE LightSpeed Plus Training

1998 Picker PQ/IQ Premier CT Maintenance

1996 HiSpeed/CTi CT Maintenance (UNIX, SUN, and Silicon Graphics

based)

1995 Picker 1200SX CT Maintenance (Perkin-Elmer based computer

system)

1995 HiLight Advantage CT Maintenance (UNIX and SUN microcomputer

based)

1993 4.X Advantage MRI Maintenance (DOS/AOS, Data General computer

based)

1990 GE SYTEC 3000 Service (VersaDOS based)

1989 GE CT 9800 Image Analysis for Field Staging GMP

1989 GE Customer Satisfaction Skills

1988 GE CT MAX Service (VersaDOS based)

1988 GE CT PACE Service (VersaDOS based)

1986 GE CT 9800 Service (DOS, Data General Computer based)

1984 GE CT 8800 Service (DOS, Data General Computer based)

COMPUTER OPERATING SYSTEMS AND OTHER TRAINING

2006 PMI Training

2002 GE YMS Prospeed CT Training (OJT)

2002 GE LightSpeed CT Differences Training (OJT)

2002 GE DXi/LXi CT Differences Training (OJT)

2002 Crystal Reports Intermediate and Advanced Training, Atlanta, GA

2001 Sytec Synergy CT Differences Training (OJT)

2001 Archibus Training and International Conference, Canada

1997 Adobe Digital Video Imaging Invitational Conference, Dallas, TX

1995 Managing Technical People, Fred Pryor Seminars

Windows 95, 98, 2000 Professional, Windows XP, Windows NT, Unix, Linux,

Irix

PROFICENT COMPUTER APPLICATIONS

Archibus/FM TIFM/CAFM

Ekahau RTLS

RoboHelp

Visio

Office 2000, 2003, 97 Professional

Adobe Acrobat 5.0 & 6.0

Micrografx Designer

Corel Graphic Suite

Adobe Premier Video Editing/Capture

FrontPage '98 Web Page Design

Adobe Photoshop 7.0

HelpScribble

Archibus FM/11, A/FM 14

Sybase Adaptive Server Anywhere 6.x, 7.x. 8.x, 9.x, 10.x

Seagate Crystal Reports

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