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Customer Service Engineer

Location:
Longwood, FL, 32750
Posted:
June 27, 2010

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Resume:

Henry Benejan

*** *.******* ***. *** Rd Allen TX 75013

Tel: 214-***-**** E-mail: abmdlt@r.postjobfree.com

Objective: To secure a challenging position in the technical field

and utilize my expertise in the following

areas: servicing complex technical issues, electro-

mechanical systems, effectively performed troubleshooting

skills to the component level, reading schematics/diagrams,

and etc.

Experience:

Mar. 2007 - Mar. 2010 Talaris, Inc. Field Service

Engineer Florida

Customer service oriented Traveling

within Central Florida

Servicing electronic banking equipment.

Jan. 2006 - Oct. 2006 Green Technical Svcs. Customer Service

Engineer Florida

Customer service oriented Traveled

within Central Florida

Serviced the following Maintain service

stock inventory

Conveyor belts, automated carpet storage racks, wire

racks, carpet cutting machines,

and space master layaway storage systems

July 2004 - April 2005 DecisionOne Customer Service

Engineer Florida

Customer service oriented Traveled

throughout the U.S.

Upgrade software Maintain service

stock inventory

Installed and repaired equipment photo labs. Training

customers on new equipment

Operated office from place of residence Troubleshoot,

read schematics, etc.

1999 - 2003 Vazquez Communications Operations Manager

Puerto Rico

Customer service oriented Coordinating

installations

Negotiating with sub-contractors Inventory

control

Scheduling routes (payphones)

Troubleshooting

Receiving quotes from various suppliers

1997 - 1999 ChoiceTel Communications Operations Manager

Puerto Rico

Customer service oriented Negotiating

with sub-contractors

Coordinating installations Scheduling

routes

Troubleshooting Installed 850

phones in fourteen months

Receiving quotes from various suppliers

1996 - 1997 X-Pert Document Services Service Technician

Puerto Rico

Territory: United States Virgin Islands

Customer service oriented Inventory

control

Installing / maintaining Xerox copiers,

Troubleshooting

fax machines, laser printers. Reading

schematics

Fault isolation procedure to the component level

1986 - 1992 Polychrome Service Technician

Connecticut

Territory: New England States including New York and

Connecticut.

Customer service oriented

Installing / maintaining pre-press equipment

Troubleshooting

Familiar with large format film processors Reading

schematics

and their chemistry. Inventory control

Service and maintenance of chillers

Servicing printing equipment

& blenders. Folders, Guillotine

Cutter, etc.

1979 - 1986 Xerox Corporation Service Technician

Connecticut

Territory: New England States including New York and

Connecticut.

Customer service oriented.

Installing / maintaining Xerox copiers

Troubleshooting

high-speed (1075 / 1090) Reading

schematics

Familiar with Xerox graphics process, Electrical

components

chillers & blenders.

Education: University of Hartford Ward Tech.

Connecticut

Major: Electronics CT State High

School Diploma

Certificates: Xerox Training Courses

Virginia____

Training on new Xerox equipment. Customer service course.

Languages: Fully Bi-lingual English / Spanish

Computer & Microsoft Word, Excel, Lotus Notes, Internet, Pagemaker,

Corel Draw and Adobe Shop.

Electronic Tools: Volt meter, Oscilloscope and Densitometer, etc.



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