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Customer Service Manager

Location:
Chicago, IL
Posted:
January 25, 2015

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Resume:

Marie E. Natzke

**** *. ******** *** *******, Il 60641 1-773-***-****

abmd9e@r.postjobfree.com

Work History

Flexan Corporation June 1981- April

2014

Department Supervisor (Molding-Wabash/Small Parts Department) 2011 – 2014

2004

-2008

• Provided supervision and remedial training to existing employees as needed. Upheld all company

policies and procedures.

• Created daily production schedules for multiple shifts. Made adjustments as necessary to

maintain product output.

• Attended daily supervisor production meeting, and worked with other departments to ensure

deadlines were met.

• Reduced pressline rejects on the Wabash line from 6% to 1.2%.

• Performed and facilitated mold changes and press set-ups upon completion of orders.

• Trained, initial orientation and company on-boarding of new employees on molding procedures,

ERP Visual transaction, and company policy.

• Monitored and maintained quality control of the ERP Visual system to ensure accuracy for

Wabash Department.

Shipping and Receiving Supervisor 2008-

2011

• Implemented a “live inventory” to help customer service and sales departments see what was

available to ship.

• Reconcile incoming merchandise against invoices to ensure all items were accurately received.

• Created and documented customer specific work instructions for the packing of parts.

• Completed cycle counts and physical inventories to ensure on-hand counts were accurate.

• Prepared invoices and statements for billing.

• Coordinated and processed all outgoing shipment via UPS, FedEx, and scheduled all truck

shipments.

Finishing and Inspection (QA) Departments Supervisor 2008-

2011

• Created daily production schedules for multiple shifts.

• Updated part counts in the AS400 system as parts moved through their specific process.

• Worked with the shipping department to ensure that orders would be ready to ship.

• Oversaw the checking of parts at the presslines.

• Supervised the QA/FAQL inspectors to ensure parts met customer specs before parts were

shipped to customer.

• Supervised the finishing department to ensure parts were finished to customer specs.

QA Department Supervisor 1991-

2004

• Met daily with the QA Manager to discuss general updates, questions, concerns and customer

complaints.

• Supervised 100% sorters, FAQL Inspector, rounds inspectors, in-coming inspector, in addition to

creating their daily inspection schedule.

• Compiled a weekly scrap/rejected parts report for Inspection and Finishing Department and

Molding Departments for the Plant Manager.

• Supervised the creation of files for incoming inserts, as well as their inspection against blueprints.

Communicated with Engineering Dept and QA manager when they did not meet required specs.

• Created work instructions for the Inspection Department when registering for ISO compliance.

Rounds/Incoming Inserts Inspector 1986-

1991

• Inspected parts at the presslines and reported the results to Press and QA Supervisor

• Measured parts against blueprints and recorded data into computer programs for SPC charting.

• Created incoming inserts blueprint files to ensure inserts meet specs. Communicated with

Engineering and QA supervisors when the inserts did not meet spec.

Insert Prep Associate

1981-1986

• Prepared inserts for rubber to metal, plastic and or fabric bonding.

• Loaded/unloaded postcure ovens. Set them to appropriate time and temperature.

• Performed a physical inventory on a monthly basis of all inserts within the department.

• Washed and dried parts according to their specific process.

Education

Madonna High School

1977-1981

Chicago, Il

• High school diploma

Northeastern University

1981-1983

Chicago, Il.

33/hrs

Volunteering

Currently volunteering at Our Lady of the Resurrection July

2014

Working at the Information Desk



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