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Customer Service Sales

Location:
Altamonte Springs, FL, 32701
Posted:
July 11, 2010

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Resume:

STEPHEN TAYLOR WERNER

PMB *** *** E. Altamonte Drive #108 Altamonte Springs Florida

32701

713-***-**** abmd42@r.postjobfree.com

An Operations and Finance professional with over 14 years experience in

global markets, operation optimization, financial reporting, management,

marketing, customer service, and supply-chain logistics. Known for

increasing profits and creating cost efficiencies with a strong knowledge

of financial reporting, implementing benchmark systems and procedures, and

effectively operating cross-functionally. A reputation for reliability,

innovative problem solving, interpersonal skills, and as an adaptable team

player. Multi-lingual with a Masters Degree in international business and a

detailed

understanding of overseas management requirements.

Professional Experience

Stephen Werner, Consultant Operations & Finance Jan 2007 - Pres

. Consulted on operations, financial, and accounting assignments for a

variety of organizations including: Resources Global, Direct Energy,

Mitsubishi Corporation and Anheuser-Busch Company/Sea World.

. Established financial reporting and created financial metrics tables,

mapping reports within Business Warehouse SAP Systems. Developed new

policies for commission payouts, and ensured revenue recognition rules

were in compliance with SAB 101 and SAB 104 requirements.

. Optimized inventory, pricing and sales approach, with special emphasis

on maximizing positive customer experiences.

Hewlett-Packard Company Business Finance and Operations Lead 2002 -

Jan 2007

. Led finance, operations, and accounting for a Global Services division

of HP, achieving largest revenue growth at 48% within region, and 2nd

highest gross margin results at 55% growth.

. Responsible for all financial and delivery aspects within territory,

ensuring projects were closed within budget. Achieved consistent

forecast accuracy in both revenue and cost at 94-99%.

. Reduced warranty expenses 28% developing lower-cost labor reimbursement

model.

. Ensured operations were in strict compliance with SAB 101 and other

audit control measures.

. Served as Team Consultant during merger, resulting in streamlining

systems and processes. Reconciled balance sheet items of both pre-

merger companies.

. Managed logistics and supply-chain functions regarding customer

services business; maintained a new product development schedule, and

supply-chain matrix dashboard.

Compaq Computer Corporation Business Operations Manager - Global Services

1999 - 2002

. Managed operations, finance and accounting of global services for CSRG;

responsible for budget and monthly forecasting, supervising order and

contract administration, planning and managing inventories, and

ensuring proper financial reporting and legal compliance.

. Helped discover new revenue streams and up-sell services creating a 53%

increase in services sales growth. Reduced accounts receivable in

Central America by 75%, and 45% in Caribbean.

. Implemented benchmark supply program for Partners reducing freight

charges by 31% and expediting delivery time while improving Partner and

client satisfaction. This highly successful program was widely adopted

and is now in operation in 8 other countries.

. Core management team member for group SAP implementation, facilitating

overall financial reporting through elimination of several Legacy

systems.

. Created pay-per-performance table generating measurable increase in

customer satisfaction.

Hewlett-Packard Company 1992 - 1999

Regional Finance Manager (1996 - 1999)

. Managed $20M budget successfully including cost of equipment,

personnel, projects and third party contractors in connection with

information technology needs for Latin America Region.

. Coordinated regional financial and accounting reporting data to upper

management, consolidating for first time results of 8 distinct Latin

American entities. Initiated and managed special projects directed

towards enhancement of sales growth. Prepared information technology

service contracts for region and monitored projects throughout phases.

. Established regional budget for internal and contractor expenditures

and reported third-party contract services based on phases of

completion, ensuring proper tracking of costs for each project.

Assisted in Brazil information technology consolidation implementation

project, saving 32% in I.T. costs.

Regional Financial Analyst (1994 - 1996)

. Regional Finance Lead for Medical and Analytical groups, responsible

for P&L reporting. Managed monthly financial closes, ensuring

integrity of results, and coordinated regional pricing of medical and

analytical products, enabling profitable margins while maintaining

competitiveness.

Financial Analyst, LA Controllership (1992 - 1994)

. Handled Latin American controllership functions including general and

sales admin, treasury, credit and collections. Performed financial

reporting of all business unit P&L activity by region, assuring

legitimacy of revenue and costs. Responsible for analyzing and

reporting inventory and accounts receivables by regions to aid in

management decision-making.

Education

University of South Carolina Masters of International Business (MIBS)

Dickinson College Bachelor of Arts in International Studies

Reynolds International Internship in Brazil - local subsidiary finance

department (LATASA)

COMPUTER SKILLS

MS Office, SAP R/3, Business Warehouse, Hyperion, Microcontrol, Prophecy,

MPC Project system, CATS, Scorpio, Lotus 1-2-3, Freelance, Ami Pro,

Netscape

LANGUAGES & CULTURES

Fluent in Portuguese. Well versed in Spanish & French. Resided in

England, Belgium, Portugal

and Brazil.

EXCELLENT REFERENCES AVAILABLE UPON REQUEST



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