SUMMARY

Tom

Positions Desired: Service Manager

Papish To your organization, I bring my innovative and award winning service

management strategies. For your consideration, I offer an extensive track record

in top-ranked customer service satisfaction, operational efficiency and maximal

20378 Sandalwood Lane

profitability. Given the opportunity, I will bring to your organization enhanced

Strongsville OH 44149

profits, productivity and record numbers of satisfied customers.

440-***-****

EXPERIENCE: Job Title, Company Name

abmcza@r.postjobfree.com

Service Manager, Fred Martin Nissan, Akron OH 2013-present

Accomplishments: Four-time award winner: Nissan’s

CEE-Customer Excellence Award for meeting

extensive customer quality and satisfaction

Standards.

● Service Manager, Honda of Mentor 2009 - 2012

● Service Manager, Jay Honda 1999 - 2009

● Honorable Discharge United States Air force

Accomplishments:

● Recognized by American Honda Corporation as the #1 Service Manager

in my Zone.

● Created new pay plans for all department employees to enhance

employee productivity as well as the bottom line.

● Pioneered a partnership between new car department and service

department resulting in an increase in new car sales and increased

profits for entire dealership.

● Number one in Customer Service, 94% + customer satisfaction scores.

● JD Powers and Associates leadership recognition in customer service.

● Consistently increased department profits every year.

● Assisted and trained new and existing service writers in customer

service and profit enhancing strategies.

● Created a marketing system that resulted in record-breaking sales.

● Facilitated dealer and factory legal solutions to minimize liability costs

SKILLS: Professional Record: Management, Marketing and

Administrative Skills

● Proficient and innovative on the P.C. Used extensive computer

background to implement a marketing strategy resulting in increased

sales and new customer business.

● Excellent verbal and writing skills.

● Experienced in Reynolds and Reynolds and ADP automotive

applications systems.

REFERENCES: Available upon request

Contact this candidate