KAREN A. CARNEY

*** ***** ******* ******

Pittsburgh, PA 15224

412-***-****

abmc6w@r.postjobfree.com

EXPERIENCE

EDUCATION MANAGEMENT CORPORATION (EDMC) 09/2007 – Present

Pittsburgh, PA

Network Analyst I

• IT Operations Center (ITOC) - Proactively monitor the telecommunication network for alarms and other defined conditions that require special attention to avoid impact on the network's performance.

• Monitor all locations for power failures, communication line alarms, down circuits, and other performance issues. Analyze network devices and proceed with prescribed actions.

• Initial troubleshooting and triage of network related equipment regarding incidents, problems, device

ports, BGP flaps, etc.; Escalate problems to the appropriate personnel when necessary, using the ServiceNow ticketing system. Utilize monitoring tools such as HP Network Node Manager (NNM), HP Business Service Management (BSM), APC StruxureWare, and Automated Logic WebCTRL

• Cisco TIDAL Enterprise Scheduler Operator - Monitor TIDAL for job scheduling, managing, and performing all scheduling processes for the Business Intelligence Team

IT Support Analyst III – Team Lead 09/2007 – 07/2011

• Access Management - Processed a high volume of system access requests, created Active Directory user/email accounts, and access to approved EDMC applications and services, requiring the utmost accuracy

and attention to detail

• UARF Agent Trainer – Conducted training for all new User Account Request Form (UARF) Agents, allowing them to become authorized submitters of User Account Requests for their location

U. S. AIR FORCE RESERVE – 911th Airlift Wing Communications Squadron

10/2001 – 11/2011

Coraopolis, PA

Computer Operations Technician - Tech Sergeant (E6)

• Unit Deployment Manager – Responsible for readiness and training of all squadron personnel insuring the availability to be deployed at any time on short notice

• Performed management, control, and administration of information flow in Network Management, Help Desk, Information Protection Operations, and Network

Administration

• Provided core network services configuring, installing, and managing data services at the network hardware and software operating systems level

• Implemented software patches, security fixes, and tests and validates modified system configurations

• Installed new hardware, software, peripherals, and/or upgrades on Windows PCs

WTW ARCHITECTS 12/2006 – 09/2007

Pittsburgh, PA

Assistant Network Administrator

• Installed, supported, and maintained PCs and servers in a Novell and Windows

2003 Server network

• Analyzed, set up, installed, upgraded, and maintained all computer equipment and peripherals, troubleshoot networked computers

• Added, removed, or updated user account information, and reset passwords in

Active Directory, NW Admin, and Microsoft Exchange

• Built new custom PCs, installed and configured all required software for individual users’ requirements

• Responded to individual users’ difficulties with PCs, printers, and software

• Provided instruction and training, diagnosed and solved computer hardware

problems

PORT AUTHORITY OF ALLEGHENY COUNTY 07/2005 – 12/2006

Pittsburgh, PA

Bus Operator

• Operated a bus along a defined route, picked up and discharged passengers,

collected fares, completed daily paperwork, and safety check documentation

• Maintain a Commercial Drivers License B with Air Brake and Passenger

endorsements

PRO CABLE SERVICES 04/2000 – 04/2004

Pittsburgh, PA

Project Supervisor

• Planned, organized and supervised cable television service audits,

residential and commercial installations, system rebuilds, multiple

dwelling unit (MDU) surveys and wiring upgrades, and data base

projects; liaison between contractor and client

• Determined crew size required for each project, assigned and monitored daily

work, and submitted weekly billing and payroll information for assigned personnel

• Participated in all aspects of planning, ordering and inventory of project

materials

• Trained and supervised field technician staff; implemented projects for

customers such as Comcast, Adelphia, and Charter Communications

• Created and updated reports as required by client system managers and

marketing departments

EDUCATION

Community College of the Air Force, Montgomery, AL

Associates Degree Program - Information Systems Technology

Computer Tech, Pittsburgh, PA

Associates Degree - Computer Information Management

GPA: 3.89

United States Navy Reserve- NMCB 23 Detachment 1223 – Construction Electrician Second Class

Construction Management School, Gulfport, MS

Gulf War Veteran – Operation Desert Storm

Fiber Optics Certification - Penn State University

TIDAL Enterprise Scheduler Operator, Intermediate Student, and Administrator Courses

CSME ITIL Foundation Course and HDI Support Center Analyst Course

CompTIA Security + Certification

Contact this candidate