Customer Service Manager
Resume:
Wendy Renee Macleod
*** ********* ***. ********, ** 93210
abmbyf@r.postjobfree.com
Objective To bring knowledge, personality, and professionalism
Profile Over ten years experience as professional manager.
Ability to direct complex projects from concept to fully
operational status.
Goal-oriented individual with strong leadership capabilities.
Organized, highly motivated, and detail-directed problem
solver.
Proven ability to observe, evaluate, train, coach, and
discipline employees.
Education University of Phoenix, Associate's Degree Criminal Justice
College of the Sequoias, 08/08 certificate pc 832 Laws of
Arrest and Firearms
Bret Harte High, diploma
Relevant Experience & Accomplishments
Management/Supervision
Directed recruitment and retention of supervisors and staff
Trained, supervised, and evaluated staff, coached improvement
management skills.
Managed and developed every aspect of my business
Successfully refined and implemented new projects.
Sales and Marketing, purchasing, inventory control, working
with budgets
Implement all rules and regulations according policy
Employment Center Manager, Advance America, Coalinga, CA November
Provide excellent customer service, control 2008-
costs, budget, payroll, profit and loss reports, March 2009
accounting, financial reports, sales, marketing, 40hrs.per wk
schedules, following all rules and regulations
according to policy, filing, answering phones,
accounts payable, collections, data entry,
Manage 1-2 employees, on the job training for
employees, coach and develop, weekly coaching
reports, develop teamwork skills among
employees, discipline employees, verbal or
written, review job description, probation, and
evaluation periods, teach employees the
importance of customer service at a higher
level, teach employees how to resolve conflicts
and gain problem solving techniques
Correctional Officer, Claremont Custody Center, May 2008-
Coalinga, CA October 2008
Provide a safe environment for inmates and staff
40 hrs per
Supervision of inmates, evaluation of work wk
ethics of inmates, inventory, contraband
searches, proper counts, reports, radio
dispatch, surveillance, pay close attention to
detail, following all laws and regulations,
maintaining inmates records, filing, answering
multiple phone lines, routine inspections of
window bars, locks, and gates for any signs of
tampering, detailed report writing, supervision
during visitation, settle disputes among inmates
Branch Manager, Hertz Corporation, Sonora, CA August 2000-
Managing a fleet of seventy-five vehicles,
profitability, budget, accounting, answering April 2008
multiple phone lines, filing, payroll 50 hrs per
preparation, coaching and developing employees, wk
customer service, financial reports, sales,
marketing, schedules, following all rules and
regulations according to policy, accounts
payable, collections, data entry, purchasing,
public relation, Manage 3-5 employees, on the
job training for employees, coach and develop,
weekly coaching reports, develop teamwork skills
among employees, discipline employees, verbal or
written, review job description, probation, and
evaluation periods, teach employees the
importance of customer service at a higher
level, teach employees how to resolve conflicts
and gain problem solving techniques, teach
employees that there is an open door policy,
employee relations, recruitment, safety
procedures
Inventory Manger., CPD Wireless Inc. Sonora, CA June 1995-
Control inventory on a daily and monthly basis, August 2000
customer service product knowledge, accounting, 40 hrs per
sales, marketing, filing, answering phones wk
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