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Customer Service Manager

Location:
Eden Prairie, MN
Salary:
38,000-45,000
Posted:
January 25, 2015

Contact this candidate

Resume:

theresa therriault

***** ****** **** ** #*** . eden prairie, mn 55344

. CELL PHONE 952-***-****

. E-MAIL abmbwu@r.postjobfree.com@GMAIL.COM

OBJECTIVE

CAREER MOTIVATED INDIVIDUAL SEEKING AN

ADMINISTRATIVE/OFFICE POSITION TO UTILIZE

WRITING/TYPING, ORGANIZATIONAL, AND

LEADERSHIP/MANAGEMENT SKILLS.

EXPERIENCE

JULY 2011-PRESENT CARIBOU

COFFEE GLEN LAKE, MN

Concept Store Manager

Responsible for the growth of sales and traffic

Cleaning (general and detail)

Managing guest satisfaction

Ordering and managing par levels

Inventory control

Managing store financials (product, labor,

controllable profit, cash flow, P&L, etc.)

Data entry

10-key

Typing 40+ wpm

Audits

Scheduling

Hiring, training, coaching, and development of

employees

Terminations

Quality assurance

Cash handling

Maintaining a clean, organized work environment

Filing

Use of Microsoft Office products (Excel, Outlook,

and Word)

Communication with all levels of management, in the

field and within the Support Center

Manage a staff of roughly 15+

November 2007-July 2011 Leeann Chin, Inc.

Plymouth, MN

General Manager

Responsible for the growth of sales and traffic

Cleaning (general and detail)

Managing guest satisfaction

Ordering and managing par levels

Inventory control

Managing store financials (product, labor,

controllable profit, cash flow, P&L, etc.)

Data entry

10-key

Typing 40+ wpm

A/P and A/R

Audits

Scheduling

Hiring, training, coaching, and development of

employees

Terminations

Quality assurance

Cash handling

Maintaining a clean, organized work environment

Filing

Use of Microsoft Office products (Excel, Outlook,

and Word)

Communication with all levels of management, in the

field and within the Corporate Office

Manage a staff of roughly 10+

June 2007-October 2007 Four Seasons Eye Care

Plymouth, MN

Technician

Administrative/clerical duties (filing, record

keeping, organization)

Gathering test results

Pre-examination tests

Assisting Doctors with whatever was needed

Appointment setting

Contact lens classes

Customer service

Data entry

January 2007-June 2007 Bada Bing

Kihei, HI

Assistant Kitchen Manager

Prep.

Assisted Kitchen Manager in running the line and

managing the kitchen staff.

Quality Assurance.

Ran the kitchen during nightclub hours.

Training.

November 2006-January 2007 Greek

Bistro Kihei, HI

Line Cook

May 2006-November 2006 Four Seasons Hotels &

Resorts

Palm Beach, FL

Culinary Intern

Worked along side the Line Cooks, Sous Chefs, and

Executive Chefs, as well as learn from the Saucier,

Pastry Chef, and had the pleasure of working in

banquets

Education

2005-2006 Le Cordon Bleu Mendota Heights, MN

A.A.S., Culinary Arts

Graduated with High Honors

4.0 GPA

Interests

I enjoy spending time with my husband and our

puppy, as well as our families. I enjoy camping,

frisbee golf, playing nerdy board games with

friends, going to movies, scrapbooking, long walks,

reading, shopping, drinking raspberry iced tea,

cooking/creating new dishes, and watching hockey.

I like organizing get-togethers with friends and

family for special occasions or just for fun. I

enjoy cleaning my house and staying busy. I feel

especially accomplished when all my tasks, chores,

and errands are complete. I prefer deadlines and

and am competitive by nature. I enjoy winning and

the thrill of succeeding.



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