NANCY J. COOPER

**** **** ******; King of Prussia, PA 19406

H 610-***-****; C 518-***-****

Email: abmbli@r.postjobfree.com

WORK EXPERIENCE:

**** - **** ******* *** / *** INDEPENDENT

PHILADELPHIA, PA REVENUE/RESERVATIONS MANAGER

Work with Convention and Visitors Bureau for city wide conventions.

Input all group blocks, manage the third party sites. Provide

weekly and monthly forecasting. Create room reservations and

all FIT reservations. Maintain house availability and monitor

overbookings. Perform audits for local accounts to ensure

contracted number of room nights.

2005-2009 Radisson Valley Forge Revenue/Reservations Manager

King of Prussia, PA

Managed the third party internet sites and rates for the Radisson

Hotel and Valley Forge Scanticon which is attached to the Valley

Forge Convention Center. Worked with group contacts, Service

Managers and Sales Managers for this 479 room property.

Provided

the 10 day forecast, monthly forecast and yearly rooms budget.

Attended daily and weekly yield meetings. Worked with rooms

controller to keep availability open and overbookings to a

minimum. Managed an office of four reservation agents using the

Opera/Fidelio Front Office System.

1998-2005 THE SAGAMORE RESERVATIONS MANAGER

BOLTON LANDING, NY

Managed an office of 12 people, handled new sales promotions and

trained employees on how to sell them. Worked with group

contacts before conferences to finalize room assignments.

Interviewed, hired, trained and counseled associates. Worked

with Director of Marketing on revenue management and

forecasting. Created a 'one stop shop' for Central

Reservations. Arranged to incorporate the dining, tennis and

golf reservations.

1995-1998 THE SAGAMORE FRONT OFFICE SUPERVISOR

BOLTON LANDING, NY

Started as Front Office Associate before moving into a Front Office

supervisory position. Duties included check in and check out of

the guests. Processing all checks and credit cards for guests

stay. Assisting guests with room problems by setting up room

changes and coordinating this with the proper staff. Moved into

the Group Rooms Coordinator position within reservations then

promoted into Reservations Manager.

1991-1995 HOWARD JOHNSON LODGE ASSISTANT MANAGER

ALBANY, NY

Managed front desk operations, handled guest complaints and requests.

Worked with direct billing files and commission reports for

sales manager. Made up schedules, interviewed, hired and

trained employees for all shifts of property. Reviewed,

reprimanded and terminated employees when necessary. Worked

with housekeeping supervisor.

1990-1991 SUPER 8 MOTEL MANAGER

LEE, MA

Responsible for the operation and management of a newly opened 49

room motel. Hired, trained and supervised a staff of 12.

Handled accounts receivable and accounts payable, payroll, sales

and marketing. Worked extensively on the motel's computer

system.

1987-1990 SUPER 8 MOTEL FRONT DESK/MANAGER

TROY, NY

Managed front desk operations and closed books at end of shift for a

77 room motel. Assigned rooms, handled complaints and was

responsible for daily deposits. Worked up from front desk

duties to manager. Responsible for coordinating installation of

new computer system.

1986-1987 KEYSTONE JUNIOR COLLEGE RECEPTIONIST

LA PLUME, PA

Receptionist for Keystone Junior College on a part-time basis.

Duties included cataloging messages for faculty and

administration, locating college staff and students and alerting

security.

EDUCATION:

1985-1987 KEYSTONE JUNIOR COLLEGE

LA PLUME, PA

Received an Associates degree in Hospitality Management. Studied all

phases of hotel/motel and restaurant operation. While attending

- played on the field hockey and varsity softball teams.

ACCOMPLISHMENTS:

2001 - 2003 SPRINGER MILLER SYSTEMS HOST USERS GROUP Board of Directors

Secretary for the Host Users Group Board of Directors. Meet with

Owner of Springer Miller Systems to discuss new ideas for

computer technology that would enhance performance within the

Hospitality industry.

2001 THE SAGAMORE

Awarded 'Manager of the Quarter' for the creation of the Central

Reservations 'One Stop Shop' Office. Voted by my peers at The

Sagamore.

Awarded 'Manager of The Year' for my role in the completion of the

Central Reservations Office.

2000. PREFERRED HOTELS & RESORTS

Certification for Reservations Manager by completing courses

about the GDS, marketing and yield control and knowledge of the

hospitality industry and how technology affects it.

2000. HOSPITALITY SERVICES OF AMERICA INTERNATIONAL

Certified in 'Train the Trainer'. This course taught me how to

facilitate a training session about any subject that is needed.

Contact this candidate