CARLO ENRICO M. JAVIER

E: abmbkl@r.postjobfree.com M: 718-***-**** River Edge, NJ 07661

www.linkedin.com/pub/carlo-javier/17/2b6/ab5/

OPERATIONS MANAGER/CONSULTANT

Meticulous operations manager that undertakes complex assignments meets deadlines and delivers outstanding performance. Possess

practical knowledge in restaurant management and people development. Applies high standards and strong operational management

and analytical skills. To inform restaurant owners of key trends and reduce company expenditures by 2%-3% based on annual sales.

Operates with a strong sense of urgency and thrives in a fast paced setting. Fluent in English, Tagalog and some Arabic. Core

competencies include:

Operations and facilities management, Project management and implementation, Financial Analysis, Financial statements,

Market Analysis, Strong client relations, Strategic Planning and Forecasting, Facilitation and Presentation Skills.

PROFESSIONAL EXPERIENCE

JJ Wong Management Corp. Upstate NY Jan, 2014-June 2014

One of the multi-unit franchisee of McDonald's producing products and services that support the dining and service needs of

customers from Peekskill to Poughkeepsie NY.

STAFFING and DEVELOPMENT MANAGER

Select Hire, Train and Develop new staff to replace non-documented employees. Implementation of best practices in selection and

hiring and using it as a template for the entire organization. Training and development for all employees and management.

McDonald's Corporation New York Metro Region 1999-2013

One of the largest Quick service restaurant globally, delivering consistent quality, service and cleanliness at a high level. A mission

to become the restaurant of choice in delivery of the most fun place to go with the family.

OPERATIONS CONSULTANT/ SUPERVISOR 2003-2013

Consults and collaborates to assigned owner/operators to deliver QSC superiority in order to maximize sales and profit. Condu cts

restaurant operations assessments with assigned company stores. Consistently demonstrates company values and leadership

behaviors to build positive business relationships with key customers including owner/operators, company leadership, peers,

restaurant teams and customers.

Within 3 months of my first patch assignment, I have increased sales up to 8% within the boroughs of Brooklyn, Bronx,

Queens and some parts of Nassau County.

Improved employee retention to 67% from 130% through targeted training development for managers and succession

planning.

Reorganized franchisee management structure to deliver improved sales, profitability, customer satisfaction and mystery

shop results.

TRAINING MANAGER/CONSULTANT 1999-2003

Design, develop, implement and manage job skills, product, compliance, leadership and on-boarding education enterprise-wide for

managers, mid-level staff, company leadership, owner/operators and suppliers.

Ensure learning initiatives align with strategies and support business goals.

Employ adult learning theory and methodologies to analyze needs, design, develop, implement and evaluate learning

programs that drive business results.

Leverage technology to design e/blended and traditional instructor led education and deploy through instructor led, virtual

instructor-led and self-paced web based venues.

Facilitated off-site management convention in support to business goals.

Designed In-transition training curriculum for changing instruction for management development. (Legacy training to web

based management development.

COUNTRY OPERATIONS and TRAINING MANAGER Cairo, Egypt 1994 -1998

McDonald's Egypt is a joint venture partner with McDonald's International developed to establish business to deliver outstand ing QSC

and provide brand recognition. Create positive ambassador image through local country in-sourcing of employment, product

development and business development.

Served as a resource to support organizational development initiatives to include assessments of QSC standards in

operations, knowledge, skills, asset and facilities.

Project support and selecting, hiring, training and development of ALL employees and conducting team building activities.

Promoted and implemented new management curriculum from basic to advanced; qualifying and incre ase of 100% HU

completion by managers.

EDUCATION

Bachelor of Arts: Major in Political Science and Bachelor of Commerce: Major in Business Management

DE LA SALLE UNIVERSITY Manila Philippines 1986

TECHNICAL SKILLS

Proficient in Microsoft Office Suite Excel Word PowerPoint Outlook Access In house proprietary Training software

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