Gregory Duran

863-***-**** (( *** Magnolia Court (( Davenport, FL 33837 ((

abmb6g@r.postjobfree.com

Qualifications

Efficient, detailed-oriented Telecommunications Technician, highly

Skilled in analyzing customer network products and services. Experienced

in using MS Office suites and other PC applications as required.

Exceptional quick learner, setting the standard for customer service,

product delivery and service trouble resolutions. Accustomed to working

independently and performed Team Leadership duties in resolving network

and customer service issues. Knowledgeable in conducting customer site

surveys and developing vendor contract proposals. Showing statistical

success meeting the company's business objectives.

Areas of Expertise Include:

Fiber Optic OC48, OC12, OC3, DS3, Gig-E, Ethernet, E1/T1/DDS, VoIP,

Hardwire Voice Frame Relay

EWSD Switch, Alcatel DXC, Cascade Switches, Nortel, Fujitsu, Cisco,

Siemens, VSAT

CPE, Cisco and Adtran Routers, Switches, HUBs, Channel Banks, CSU/DSU,

VoIP Phones, 3G

Junction/Facilities - Local Switch, Fiber Terminals/Repeaters, Co-Location

PC, MS Office, VT100 CRT, Hyperlink, Netpro, F&E, Phone systems, TCOMS,

MECA

Professional Experience

Verizon, Orlando, FL 1991 - 2010

Telecommunication Specialist III (2007-2010)

. Maintained local-switch facility, fiber optic junctions, terminals,

regenerator sites, and LEC co-location facilities to company standards.

. Increased Company revenue: by installing CPE services at over 200 new

customer locations per year.

. Use of company provided on line systems to schedule and track customer

equipment installations and service issues. Calling customers to revue

these services and verify services exceed expectations.

. Supported sales group during customer site surveys and consultations on

network engineering issues.

. Performed fiber optic electronics / cable restoration, including use of

OTDR, Fiber Match, and power meters.

. Inside wiring of high-rise buildings, offices, and residences, using

fiber optic, coax, and multi pair Cat-5 cabling.

. Mean Time to Repair of .91hrs exceeds companies' objectives of 1.5hrs.

Resolving customer premise electronics and network facility issues and

meeting customer Service Level Agreements objectives.

. On Call with over 35% availability to support off hours customer premise

electronics and network facility issues as needed.

. Maintained company-owned vehicle to safety and mechanical standards.

MCI, Orlando, FL

Supervisor III / Team Lead (1995-2007)

. Supervised 14 technicians in support of fiber optics, CPE, FAA / BTNA /

local voice, and data networks.

. Supported sales group in evaluating new and existing customer product and

service requirements.

. Coordinated installations and turn-up of fiber optic electronics that

supported local voice / data networks.

. Developed and submitted MOPs to support repairs and restorations of

electronics equipment during off hours maintenance windows.

MCI, Auburndale, FL

Facilities Engineer (1992-1995)

. Maintained HVAC, DC Power Plant, and emergency generators.

. Ensured compliance with environmental requirements and licensing

standards.

Gregory P. Duran (( PAGe Two

MCI, Auburndale, FL

Terminal Technician II (1991-1992)

. Installed and repaired voice and data services at a major switch facility

and fiber optic junction.

Additional Experience

RCA / Cylix Communications Corporation, Orlando, FL

Field Engineer

ISACOMM Communications Services, Inc., Atlanta, GA

Field Engineer.

West Coast Regional Water Authority, Clearwater, FL

Electronic Technician

United States Army, various locations

Senior Satellite Communications Repairman

EDUCATION / Licensure

Southern College, Orlando, FL

Associate of Science in Business Management

United States Army, various locations

Satellite Communications Ground Station Repair

. RCA Satellite Communications Acceptance Testing and Training

. Digital Satellite Control Subsystem Equipment Maintenance

. Satellite Communications AN/URC-55 Spread Spectrum System

. Satellite Communications Ground Terminal Equipment Repair

. Common Basic Electronics

License: FCC Radiotelephone License PG-6-27592

Training: OSHA Voluntary Compliance Training Course

Company sponsored courses in:

. CISCO ONS 15454

. Nortel PBX and OC-192

. ANDA Networks

. POLYCOM VoIP

. TELCO Systems Edgelink 300

. ALCATEL 1631SX SMC

. Digital Terminal Technician- 56 hours

. Power Systems Operation and Maintenance- 78 hours

. Fiber Optic Installation and Restoration- 107 hours

. VSAT- 5.50 hours

. IP Products and Services- 19.50 hours

. Customer Focus Management- 59.50 hours

. Safety & CPR/First Aid- 38 hours

. Defensive Driving- 8 hours

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