Customer Service Manager
Resume:
Catherine A. Jeffrey
Plymouth, MI
abma7x@r.postjobfree.com
Qualifications
Extensive staffing, recruiting and sales and service experience
Excellent problem resolution and organizational skills
Excellent collaboration skills
Strong written and verbal communication skills
Proficient in Microsoft Office: Word, Excel, Publisher
Database software experience: PCR
Strong work ethic
50+ wpm accurate typing
Work History
February 2010 - Present
Therapy Staff, LLC
705 South Main Street
Plymouth, Mi
Position: Staffing Manager
Duties:
Staff Contract Occupational Therapists, Certified Occupational Therapist
Assistants and Speech-Language Pathologists to hospitals and skilled
nursing facilities.
Responsible for placing over 60 therapists weekly to full- and part-time
positions.
Maintain positive relationships with rehabilitation directors at hospitals
and skilled nursing facilities.
Monitor compliance with HIPAA; state and federal credential requirements.
Coordinate the work of internal Therapy Staff associates to ensure
credentials are updated.
Extensive recruiting and marketing skills.
Locate housing for travel therapists.
June 2008 - September 2009
Ann Arbor Art Center
117 W. Liberty St
Ann Arbor, Mi
Position: Teacher
Duties:
Conducted four daily classes of 20 age 4-11 students each for summer art
program.
Developed lesson plans and activities related to learning objectives and
weekly theme.
Used flexibility and innovation to serve the needs of a diverse student
body.
Responsible for after care program; directing activities for up to 30
children.
November 2004- December 2007
Norton's Flowers and Gifts
2900 Washtenaw Ave
Ypsilanti, Mi 48197
Position: Lead Sales Clerk
Duties:
Assisted customers with floral purchases in person, over the phone, by fax
and via e-mail. Key holder responsible for opening and closing stores,
counting cash drawer, writing up bank deposits, locking up the safe and the
stores. Provided customer service including cashiering, giving care
instructions for flowers and plants, and maintaining the appearance of the
stores. Worked with customers to assist them in making orders for events,
such as weddings, parties and funerals, and to resolve questions about
their orders. Knowledgeable about plant care, floral design and flower
arranging.
Education
Bachelor of Fine Arts (B.F.A.)
Graduated April 2009
Eastern Michigan University
Ypsilanti, Michigan
References
Kellae Shropshire, Former Manager, 248-***-****
Linda Laney, Coworker, 248-***-****
Donna Marie, Mentor, 248-***-****
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