Customer Service Representative
Resume:
Tan, Daniel ILustre
Experience
FRAUD ANALYST *
JPMorgan chase
April 30, 2014 to October 21, 2014
To pass card members through verification. Wether High Level or Level Verification. Depending on which is needed. To verify all Account Take Over and Fraud Application Identifiers. Such as change of address, phone numbers or credit cards sent to alternate address. To determine if accounts were fraudulently applied for or not. To review notes for the past 60 days. To assist Bankers with customers that walked into the Bank. To verify transaction as valid or note as fraudulent. To process Point of Sale Calls from Facilitators. To close accounts due to fraudulent activities. To clear, block, setup for account for review. To process Travel Notifications Local or International. To request for approved zones and Security Foreclosure with Continuous Use.
Customer service representative
customer contact channels
November 08, 2012 to April 29, 2014
To assist customer inquiry regarding feature, rate plans and phones. Process rate plan changes and upgrades. To provide customers with phone installment plan, if eligible. Advise customer of possibility of migrating to lower rate plans. Offer additional features that will be beneficial to customers. Provide balances and explain bills thoroughly. Provide outstanding balances and payments. Explain current or previous bills. Setup Proof of Payment for a maximum of 10 days. Assist customers with phone settings. Unblock phone for PIN, PUK, phone or application lock. Provide assistance in requesting for Subsidy Pin Lock. Provide assistance with signal and phone issues. Setup trouble ticket or send in phone for repair to local dealer or send phone in for repair. Provide and offer information on the latest Handset available. Provided information on upgrade.
TECHNICAL SUPPORT REPRESENTATIVE
HARTE-HANKS
July 12. 2011 to July 08, 2012
To assist customer in trouble shooting Nook Tablets. Assist with downloading e-books. Assist customer in connecting to a Wi-Fi hotspot. Help customers with settings. Resolve functional issue issues. Help customer with their online account. Assist with processing orders online.
CUSTOMER SERVICE REPRESENTATIVE
CONVERGYS
February 9, 2009 to July 11, 2011
Receive inbound calls and make outbound calls. Review accounts for fraud. Check account for suspicious transactions. Block, clear or close accounts for fraud. Account Take Over or fraudulent Applications. Take note of Customer’s Travel. Make outbound calls to verify transactions.
CUSTOMER SERVICE REPREENTATIVE
SITEL
September 16, 2006 to May 15, 2008
Process customer’s payments and Top Ups. Process application from Stage 1 to Stage 2. Assist customers with phone settings. Add and remove features, change rate plan, change ownership. Troubleshoot phones, determine whether it is a signal issue of phone issue. Process repair or replacement of phone.
CUSTOMER SERVICE REPRESENTATIVE
HINDUJA GLOBAL SOLUTIONS
August 15, 2003 to September 15, 2006
Assist customers in downloading pictures. Wether on PC or Mac Environment. Provide technical assistance with Camera settings. Provide basic information about cameras. Troubleshoot and determine if there an issue or not. Provide information to send camera for repair.
Education
College De San Juan De Letran
BSBA Computer Management
Graduated October 1994
References
Eugene Tomeleden
Team Leader, Customer Contact Channels
Marol Domingo
Fraud Analyst 1, JPMorgan Chase
Nick Lorilla
Customer Service Representative, CSS
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