Customer Service Manager

Dear Sir/Madam,

I am a highly trained security officer looking for opportunities to

increase security and safety.

My background spans over the years in information technology right up to

the core of great customer service and managerial skills.

I believe my past experiences have embedded in me great sense of vigilance

at all times to monitor and increase security.

My present job at Office Depot also demands increased vigilance and

monitoring in so many aspects of the business at all times as manager on

duty in the day to day running of the store.

I have helped and continue to help my company reduce shrinkage by observing

and exposing dishonest employees, as well as observing and delivering great

customer service to prospective shoplifters to unable them execute their

plans.

I am very confident I will be a great addition to your team. I have a great

interpersonal skills, good communication skills (oral and written), as well

as task oriented individual.

Please find enclosed my resume that resonate my abilities.

I will appreciate the opportunity to meet and discuss my qualifications in

more details with you.

Thank you for your time and consideration.

Sincerely,

Joseph Owusu

Objective: Highly trained security officer seeking opportunities to

increase security and safety.

Security Training: D&D Security / Training Academy, Inc.

Unarmed Security Officer Certificate

Arrest Authority Certificate

Handgun Certificate

Security Licenses: DCJS licensed unarmed security officer

DCJS licensed armed security officer

Education: IPMC Institute Accra - Ghana :( 1999-2001)

Diploma in Systems Administration.

Legon Presbyterian College, Accra - Ghana (1995-1997)

West Africa Examination Council Advance Level Certificate.

Chemu Secondary School, Tema - Ghana (1989-1994)

West Africa Examination Council Ordinary Level Certificate.

Professional Skills:

. Excellent ability to detect problems and report

information to the appropriate authority.

. Great communication, telecommunication, as well as

technology skills needed from the 21st century

labor force.

. Profound ability to resolve customer complaints

and concerns.

. In-dept ability to gather data, compile

information and prepare reports.

. Task oriented individual and team player with

great interpersonal skills.

Work Experience: Technology Department Manager (Dec.2009 - Present)

Office Depot - Leesburg. VA

. Responsible for the entire technology department.

. Ensure the entire technology department's Plano

gram is up to date, priced right and fully

stocked.

. Ensure all customer's computer repair work orders

are completed on a timely manner.

. Double up as MOD (manager on duty).

. Responsible for the running of the entire store

during my period of shift.

. Taking care of all MOD reports.

. Responsible to hold and secure the store(building)

key at all times

. Responsible to opening and making sure store is

ready for business.

. Prepare all cash registers and making sure they

have the necessary funds prior to start of

business.

. Responsible to secure and arm the building

whenever closing.

. Respond to all burglary alarm call by our security

company during off business hours.

. Making sure all kinds of department reports are

worked on and completed such as real out report,

discontinued items report, out of stock reports

etc.

. Making sure associates are given task cards to

work on during their period of shift.

. Training associates.

. Using of two way communication radio to direct and

coach associate to drive sales.

. Managing and making sure all associates are

productive.

. Resolving and taking care of all customer

complaints and issues.

. Making sure the entire store is clean and safe to

shop.

. Responsible to do register audit and to

investigate if any shortage.

. Closing down all registers during close of

business and count all registers to reconcile

sales numbers for the day.

. Sending of all required reports to the DISTRICT

MANAGER.

Systems Administrator (Nov 2005 - Aug. 2008)

AltecSystems (Java Internet Caf ) Accra - Ghana

. Responsible for about 50 computers and other

information technology infrastructure of the

business center to ensure smooth daily business

operations.

. Responsible for setting up, maintaining and

upgrading computers for daily business use.

. Responsible for maintaining and upgrading the

Local Area Network infrastructure.

. Troubleshooting, diagnosing and ensuring network

connectivity for all clients' machines.

. Configure computers and users account on the local

area network and ensure appropriate domain access.

. Responsible for managing and training the business

support team to offer the needed assistance to all

customers.

. Offer suggestions in terms of the operations of

the business on how best to meet growing customer

needs.

. Documenting and logging every daily activity into

the log book.

Help Desk and IT Support (March 2003 - Nov 2005)

Tropical Business Solution Accra - Ghana

. Setting up, configuring and maintaining computers

for businesses as well as individuals.

. Setting up computer networking for Businesses.

. Setting up servers, active directory and security

enhancements

. Providing technical solutions both on site and on

phone.

. Documenting and logging every daily activity

undertaken into the log book.

Computer Instructor (Oct 2001 - March 2003)

IPMC Institute Accra - Ghana

. Taking freshmen students through computing

fundamentals

. Teaching Microsoft word, Excel, Outlook and

PowerPoint

. Helping front desk occasionally as the need

arises.

. Helps in servicing, maintaining and upgrading

school computers and other information technology

infrastructures.

References: Mike Lerch

Store Manager

Office Depot, Reston VA

Tel: 703-***-****

Michael Huestis

Store Manager

Office Depot, Leesburg VA

Tel: 703-***-****

Samuel Andrews - Egyir

Support Engineer IT

Chemonics International (

Washington DC -U.S

Tel: 646-***-**** (Mobile)

202-***-**** (Work)

Contact this candidate