Dannette DeBrill

**** *. ********** ****

Apt. **22

Murfreesboro, TN 37130

615-***-****

abma01@r.postjobfree.com

OBJECTIVE:

To secure employment in the field of customer service where my skills would mutually benefit

both the company and me.

SKILLS:

• Type eleven thousand numeric keystrokes per hour

• Experienced in Database Management, Advanced knowledge of software include

Microsoft Word/Works, Excel, PowerPoint, Windows 98 and XP, Group Wise and

Microsoft Outlook email, Peachtree 2007 and the Internet

• Experienced in the Cisco and Avalia phone systems

EDUCATION:

Dunbar High School, Dayton, Ohio; graduated 1981.

• Diploma specializing in Accounting and Data Entry.

• Graduated honors with a 3.2 G.P.A.

• A member of “Who’s Who Among Americas High School Students”

EXPERIENCE:

Customer Services Verizon Wireless, Murfreesboro, TN (October 2007- Present)

• Account Collections, collecting over $100,000 per month

• Aid in customer billing inquiries and equipment troubleshooting

• Responsible for customer satisfaction and loyalty

Customer Service The Berry Company, Kettering, OH (October 2005-

September 2008)

• Keyed several Internet Yellow Pages including Alaska and Rochester, NY

• Sales support to the sales representatives including keying the pay of the sales reps into

the Spartan system.

• Handle billing reconciliation and different sales reports including the 5250 and

Disconnect/Reconnect reports.

Administrative Assistant Spherion, Dayton, OH (October 2005-

February 2006)

• Worked for The Berry Company in the Focus Department where I eventually was hired

on permanently

• Handled the monthly billing reconciliation for several Internet Yellow Pages directories.

• Trained and certified in the position of Focus and Account Maintenance.

Administrative Assistant Manpower, Vandalia, OH (January 2001-

May 2003)

• Liaison between the plant manager of Delphi and his employees.

• Charted employees’ overtime hours, daily scrap, and customer quality issues via

database spreadsheets.

• Coordinated the traveling needs of the plant manager such as car rentals and hotel

accommodations.

REFERENCES

• Available Upon Request

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