Post Job Free

Resume

Sign in

Customer Service Manager

Location:
CORDOVA, TN, 38018
Salary:
85000
Posted:
January 11, 2013

Contact this candidate

Resume:

Terrence F. Griffin

**** ******** **.

Cordova, TN 38018

901-***-****

901-***-**** cell

abm9ib@r.postjobfree.com

Career Objective:

To obtain a position in management that will allow me to capitalize

on my skills and utilize them to contribute to a company's success in the

areas of cost, quality and delivery.

Education:

Middle TN State University B.S. in Electro-

Mechanical Engineering (1994)

University of Cincinnati A.S. in Electrical

Engineering (1991)

Six Sigma Green

Belt Certified

Professional Experience:

2008 - Present Plant Manager

Precision

Coils/Greenheck

. Directly manage staff of 9 salaried and 100 production

persons on daily basis. Responsibilities included:

Human Resources, Engineering, Customer Service

Production and Quality. Complete P&L responsibility.

. Responsible for 200K square feet. Specialized

manufacturing of coils involving metal punching,

welding, brazing, stamping and bending.

. Conducted 2 major Kaizen events. Increased OTD to 100%

and increased overall profitability by 30%. Major

focus of Process Improvement and Lean Manufacturing.

. In three years brought company from loss profits to

second best profitability (2 out of 8).

. SAP and SysPro Operating Systems

. Built Quality program from ground up, including

Process Documentation, Work Instructions, and

Certifications.

. Drove returns from 6% of sales down to .5%.

2008 Plant Manager

Umicore Autocast

. Directly manage staff of 4 salaried and 50 production

persons on daily basis. Responsibilities included:

Human Resources, Engineering, Customer Service

Production and Quality. Complete P&L responsibility

and Process Improvement throughout entire plant.

2007 Plant Manager

Kele Distribution / Precon

Manufacturing

. Directly manage staff of 4 salaried and 60 production

persons on daily basis. Responsibilities included:

Human Resources, Engineering, Customer Service

Production and Quality. Complete P&L responsibility.

. Responsible for 100K square feet. Specialized

manufacturing of electronic circuit boards and

containing humidity and temperature sensors. Intuitive

Warehouse Management Systems.

. Conducted 2 major Kaizen events. Increased OTD to

99.5% and increased overall profitability by 10%.

Major focus of Process Improvement and Lean

Manufacturing.

2006-2007 Team Leader (Assistant Ops Manager)

Johnson and Johnson Medical Systems (logistics)

. Directly manage all aspects of three technical persons

and 100 production persons on a daily basis.

Responsible for continuous improvement, and overall

success of shift operations.

. Responsible for 450K square feet. High volume pick and

package operations, including yard management.

. Marc and AS400 Warehouse Management Systems.

. Currently served as second in charge of major Kaizen

event and implementation of new WMS to new business.

1999-2006 Operations

Manager

(Eng/Production/QA/Field

Service/Maintenance/Distribution)

REINHAUSEN MANUFACTURING (power and

distribution- load tap changers)

. Directly manage all aspects of ten technical persons

and thirty production persons on a daily basis.

Responsible for capital expenditures, P&L, and 80% of

company's overall budget. Member of R&D, responsible

for time tables, action items, ROI, and overall

success of project

. Designed components from plastics, sheet metal, steel

and glass. Designed and machined prototypes using

mill, lathe, portable and surface grinders.

. Responsible for scheduling of the production, and

processes of the overall company.

. Responsible for scheduling and managing field service

representatives and preparing proposals.

. Implemented ISO program from ground and achieved

certification with in 6 months. Also certified as an

ISO 9001Quality Lead Auditor. Served as supplier

auditor. Maintained all controlled documents,

internal and external.

. Project led several new line(s) of product to current

maturity in terms of Eng., QA, and manufacturability,

utilizing F.E.M.A., and D.O.E.

. Global Customer service duties included -

specifications, troubleshooting, product knowledge and

quoting after market and new sales.

. Responsible for building additions (capital

expenditures), Maintenance and Shipping/Receiving.

. Experience with WMS, Cost to Serve, ABC Costing, MRP,

VMI, JIT, Lean Manufacturing, 5s, Process Maps, One

Piece Flow, Kaizen, and Benchmarking.

1999

Manufacturing Engineer

HENNESSY INDUSTRIES/DANAHER CORP (automotive-

tire changers, wheel balancers and lifts)

. Initializing Kan-Ban procedures, to maintain a lean,

customer focused manufacturing environment.

. Utilizing Kaizen and 5s processes to achieve one piece

flow in a truly cellular manufacturing environment.

. Implemented new product line and product development.

. Experience in sheet metal fabrication and machining

(press, stamping, nibbling, notching, CNC, mill,

lathe, polishers).

1991-1999 Cell

Manager/ Product Engineer

CAMPBELL HAUSFELD (consumer goods- air

compressors, water pumps, generators and

pressure washers)

. Directly managed all aspects of six technical persons

and seventy production persons on a daily basis. High

production environment. Responsible for P&L for

business.

. Assisted with the start up of two highly productive

now established businesses; Wayne Pumps and Campbell

Hausfeld Generators.

. Designed generator units and wrote all pertaining

literature for both businesses.

. Designed and managed the Gas Powered Lab with

automated processes.

. Initiated and implemented CEA's, time studies and Led

Process Certification Team, which had to meet

ergonomical parameters.

. Utilized Computer Aided Design to design efficient

layout of product, equipment, and work space - CAD

R13&R14 & 2000, Mechanical Desktop, and Pro-E, MS

Office proficient, data base programming-Access,

Numerous time line programs, Flow charts, PLC

programming experience with AB and Square D.

. Evaluated and maintained incoming sheet metal

machinery for precision for parts at project start up

and for quality and capability. Sheet metal stamping,

forming, bending, cutting, riveting, nibbling.

Machining various metals using mills, lathes, CNC.

Vast knowledge of injection and cast moldings

. Instructed technical classes including GD&T, ECN

procedures, blueprint reading.

. Leader of Production Team and Safety Team, member of

Design Team, and Business Product Improvement, adhock

for Business Steering Team.

. Numerous implementations of cost savings and cost

reduction plans, through new fixtures and line

layouts. 50% output increase and a 30% overall plant

efficiency increase.

1990-1991 Senior

Service Associate

CIRCUIT CITY

. Service representative and protest analyst for

consumer products.

1987-1990 Aviation

Electrician

UNITED STATES NAVY

. Quality check all electronic equipment on the T-2, A-

4 and F-14 aircraft.

. Night shift supervisor in production deadline oriented

environment.

. Quality Assurance Officer - Honorable discharge in

1990.



Contact this candidate