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Customer Service, Management, Manager Maintenance, fleet maintenance d

Location:
Winnipeg, MB, R2V 3X7, Canada
Salary:
75,000 - 85,000
Posted:
January 11, 2013

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Resume:

Dennis Dyck

204-***-****

** ******** ****,

Winnipeg, MB, R2V 3X7

abm82g@r.postjobfree.com

Professional Profile

Goal-driven, repeat achiever offering 20 + years of management experience in; operations, logistics and fleet management including maintenance in the over the road transportation industry and construction industry. History of driving quality, efficiency improvements and eliciting cooperation from management, vendors, customers and employees to improve profits, control cost, and improve customer service. Recognized for excellent leadership talents in inspiring sizable teams (up to 73), building productive employees ranging from entry level to management representing diverse cultural backgrounds, and attaining results in seemingly impossible situations.

• In excess of 15 years dealership experience in positions ranging from technician to manager/director roles

• Budget management and accountability

• Labour agreement negotiations and management

• Policy & procedure creation

• Customer service

• Create and implement technician training process from first level apprentice through to Journeyman continuing education

• Personnel hiring & training

• Fleet safety program

• Fleet maintenance program

• Lease & rental maintenance management & maintenance sales

• Fleet lifecycle planning & management

• Fleet maintenance, routing, & dispatch software implementation

• Accident investigation

• Fleet warranty management

Professional Accomplishments

Fleet Maintenance Director

• Managed fleet lifecycle down from 9.7 years down to 4.2 years producing 6 figure maintenance savings

• Created a centralized fleet maintenance management team

• Developed & implemented mobile maintenance trucks for on-site customer service

• Created standard fleet specifications to improve customer options and resale values. Improving resale values by 20%

• Developed report structure to identify under performing equipment

• Instituted a Customer Orientation process providing improved uptime for customer

Operations/Truck Department Manager

• Managed fleet lifecycle down from 17.8 years to 4.7 years and producing 6 figure maintenance savings

• Achieved the first ever City of Winnipeg Turnpike & Rocky Mountain Double permit to operate within the city confines. Won the company President’s Award of Achievement

• Implemented fleet maintenance, fuel dispensing, trip recorder, routing & dispatch software connectivity to support improved fleet operations management. Captured 6 figure annual fuel savings

• Reduced fleet size down from 77 power units & to 33 power units saving 7 figure capital cost

• Developed an owner-operator group to support company seasonality and minimize the need for part time employees

Mechanic/Shop Supervisor

• Initially hired as a HD Mechanic subsequently promoted to Shop Supervisor

• Supported LTD to Drivers Supervisor position

• Managed salvage warehouse

• Managed a team of 14 mechanics, and 1 parts position

• Responsible for the maintenance and safety inspection program for the combined truck trailer fleet of 210 units

• Structure shifts to support dispatch timelines while working within the guidelines of the labour agreement

• Manage inventory cost control

• Reduced tire cost/mile down from $0.035/mile to $0.017/mile

• Red Seal Automotive Mechanic

• Red Seal Heavy Duty Mechanic

• Red Seal Truck Transport Mechanic

• Valid Class 1 with air endorsement driver license

Work History

Fleet Maintenance Director

Bayview Construction Ltd & Rocky Road Recycling Ltd, Winnipeg, MB

January 2012 – November 2012

Fleet Maintenance Director

Maxim Truck & Trailer, Lease & Rental Division, Winnipeg, MB

July 2003 – December 2012

Truck Department Manager

Canada Safeway Ltd, Winnipeg, MB

December 1999 – April 2002

Shop Superintendent

Canada Safeway Ltd, Winnipeg, MB

March 1985 – December 1999

Education

Microsoft Project Manager

CDI Business Development Center,

Winnipeg, MB

09/2000

Truck Transport Mechanic Red Seal Certificate

Red River Community College,

Winnipeg, MB

12/1998

Microsoft Excel

CDI Business Development Center,

Winnipeg, MB

10/1998

Team Building

Canada Safeway Ltd,

Winnipeg, MB

06/1998

Time Management Canada Safeway Ltd,

Winnipeg, MB

07/1997

Certified Wheel Off Instructor

Manitoba Trucking Association,

Winnipeg, MB

07/1997

C.P.R.

Bayview Construction Ltd,

Winnipeg, MB

04/2012

Accident Investigation

Manitoba Trucking Association & Manitoba Motor Transport Board,

Winnipeg, MB

11/1996

Alcohol Substance Recognition & Intervention

Addictions Foundation of Manitoba,

Winnipeg, Manitoba

06/1996

Maximizing Human Resources & Building Effective Teams

University of Winnipeg,

Winnipeg, MB

11/1994

Logistics Management

University of Manitoba,

Winnipeg MB

04/1995

Managing Time for Optimum Productivity

University of Winnipeg,

Winnipeg, MB

03/1994

MUST 3 Food Handler

Canada Safeway Ltd,

Winnipeg, MB

05/1993

Frontline Leadership

Canada Safeway Ltd,

Winnipeg, MB

06/1991

Effective Written Communication

University of Winnipeg,

Winnipeg, MB

01/1991

Human Resources Management

Red River Community College,

Winnipeg, MB

04/1990

Manitoba Safety Inspection Signing Officer

Vehicle Standards, Province of Manitoba,

Winnipeg, MB

11/1986

Class 1 With Air Endorsement Driver License

Vehicle Standards, Province of Manitoba,

Winnipeg, MB

06/1985

Heavy Duty Mechanic Red Seal

Assiniboine Community College,

Brandon, MB

02/1983

Automotive Mechanic Red Seal

Red River Community College,

Winnipeg, MB

03/1978

References

References are available upon request.



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