Michelle B. Brent, PMP

**** ********** *****, *******, ********** 95765

Home: 916-***-**** Cell: 916-***-**** abm5l0@r.postjobfree.com

IT Manager – Project / Program Manager

Hands on Manger and Project / Program Manager (PMP Certification) with 15+ years experience leading diverse business

and IT teams and projects using PMI and DMAIC (Six Sigma) methodologies. Have led large virtual teams spanning multiple

geographies to implement large technical and/or business processes. Successful track-record of strong organizational,

operational, administrative, budget management, project management, people management and negotiation skills.

PROFESSIONAL EXPERIENCE

StrataScale a Subsidiary of Raging Wire Enterprise Solutions (2009- Present)

Sr. Technical Project Manager – Product Development: July 2009 – Present

Responsible for managing the overall project timeline and deliverables for the overall StrataScale program, including both

technical and business deliverables (project team of 30+ technical and business resources). StrataScale offers a web-based

portal (utilizing Java, JSP, AJAX, web services) that allows users to manage ‘bare metal’ and VM servers remotely via a web

portal. Clients purchase the services and Stratascale owns, builds and manages the related hardware (servers, network gear,

storage).

Key Accomplishments:

• Within 7 weeks of joining team, managed team to deliver incremental product release on schedule and as committed.

First time since product was launched in January 2009.

• Worked across organizations to define Work Breakdown Structure, build project deliverables, prioritize product

features, and build detailed project plan that defines work packages for all organizations impacted by launch. Manage

change requests, contingency planning and risk management. For the first time in start-up’s history delivered product

launch on-time, in scope and on budget through timely risk assessments and risk mitigations.

Sun Microsystems (2007 – 2009)

Sr. Program Manager - Business Intelligence: March 2007 – July 2009

Program Manager / Business Alignment Manager participating in the corporate implementation of Oracle 11i. Manage the

overall relationship with key stakeholders in Finance to ensure satisfaction and managing expectations. Partner with Sr.

Members of Finance for requirements and metric architecture definition.

Key Accomplishments:

• Led the design of solution of Sun’s EDI/XML order processing capabilities in Oracle 11i (leveraging Six Sigma

methodology), representing approximately $4B of Sun’s annual revenue.

• Led cross-functional project team to collect and document business requirements across four large legacy data

warehouses for financial reporting on schedule leveraging SCRUM techniques.

• Partner with Finance to develop BI Metrics Architecture for financial metrics.

• Work with Business Readiness Lead in the development and delivery of communications to the business.

• Drive strategic change management activities including assessing stakeholder engagement and adoption and developing

activities and messaging to further stakeholder adoption.

Cisco Systems (1998 – 2007)

Manager, Business Operations - Advanced Services: July 2004 – March 2007

Strategic functional owner / decision maker and Program Manager Lead (30 direct and indirect reports) to implement Oracle

Projects in an organization with 3,000+ users. Managed team of Project Managers and Business Analysts in the delivery of

processes, applications and tools to support the Advanced Services Organization.

Key Accomplishments:

• Led team in defining new business processes and requirements documentation in preparation for Concept Commit.

• Led cross-functional team responsible for the strategy and implementation of the Advanced Services Portal Strategy

(leveraging web services) across our employees, partners and customers (internal and external facing).

• Part of global operating committee that drove the implementing of business process re-engineering of how Cisco services

are sold, ordered, booked and supported.

• Worked with Operations Management leadership to define and develop standard reports utilizing Business Objects.

• Received Promotion in 2006

Manager, Information Technology - Internet Business Solutions Group: July 2003 – July 2004

Partner with IBSG Business and Manage team responsible for the development and implementation of web-based

applications using J2EE, Oracle, Web Services, Portal Frameworks, PERL, HTML

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Key Accomplishments:

• Streamlined team by leveraging existing IT tools and moving maintenance & support activities off-shore. Obtained

annual savings of $240k / year by moving 5 small to moderate size applications off-shore and improved response time

from 2-5 days to 1 business day.

• Built strong business partnership with IBSG executive team to develop long-term IT strategy leveraging 3rd party

software capabilities for pipeline management.

• Worked with business to define quarterly review process for budget and project prioritization utilizing Portfolio

Management strategies defined by parent organization.

Solutions Consultant – Internet Business Solutions Group: January 2003 – July 2003

Development rotation supporting the building of Customer Partnerships by working with client Senior Management to assess

organization’s internet capabilities in the area of Customer Care and presenting findings and potential opportunities.

Key Accomplishments:

• Documented Cisco's IP Call Center Story to present to Cisco Customers.

Manager, Information Technology – Customer Advocacy Software Center: April 2000 – January 2003

Partner and collaborate with internal business partners to coordinate, define and implement electronic software and license

distribution solutions and tools to aid customers in the software selection process. Manage large team with budget in excess

of $3 Million annually.

Key Accomplishments:

• Defined long-term strategy for Software Center together with business partners from Manufacturing, Engineering and

Customer Advocacy to create a distributed ftp architecture with staging and production layers. New tools and processes

developed in order to facilitate the automation of software publishing once software released.

• Managed tools and processes of publishing of over 52,000 unique images at any given time to external customers

and manufacturing systems supporting the download of approximately 1.4 million images per month.

• Improved overall client satisfaction scores from 4.6 to 4.93 (on a 5.0 scale) by holding team members accountable

for achieving high individual scores as well as improving overall processes for incoming support cases.

• Promoted 2001

IT Project Manager – Customer Advocacy Software Center: September 1998 – April 2000

IT Project Manager of multiple concurrent projects that build, maintain, and support, the Software Download Center area of

Cisco.com and related ftp infrastructure used by external customers and manufacturing to download software.

Key Accomplishments

• Led cross-functional team in the design and implementation of a centralized automated software license key

generation system leveraging 3rd party software that is integrated with Manufacturing and ERP Systems. Co-author of 3

patents issued by US Patent Office (6,959,289, 7,031,943 and 7,506,244) providing Cisco a competitive advantage by

being one of the first to offer eFulfillment.

• Led team as part cross-functional programs to support new platform upgrades and Year 2000 seamlessly.

• Worked with internal product teams to develop and launch new applications to be used by customers on Cisco’s external

web site to ensure time to market.

• Handled the management of day-to-day activities associated with the publishing and removal of software releases as

predicated by product management teams as well as security escalations.

Intel (1997 – 1998)

Supervisor/Project Scheduler and Manager – Project Controls Group: April 1997-September 1998

Manage global team to develop tools to assist Project Schedulers to develop and maintain chip design project plans

leveraging the waterfall development methodology. Maintain project plans for major chip development projects. Work with

numerous engineering and program managers to maintain project interdependencies and keep plan up-to-date.

Key Accomplishments:

• Led team in evaluation and selection of server-based project management software to replace legacy system. Providing

global access to all chip-design projects and improved timeliness of project plan updates by eliminating manual

processes.

• Led developers in the design and development of java-based time-card tool to replace legacy system.

• Project Analyst supporting Merced (64 bit processor) program.

Visa International (1995 – 1997)

Senior Business Analyst/Project Manager – Internet Based Commerce: July 1995 – April 1997

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Manage out-sourced development component and internal acceptance testing of large program to implement on-line security

application for credit card transactions.

Key Accomplishments:

• Part of team that developed technical and business specifications and business process model for overall application

design.

EDUCATION

Master of Business Administration: Management Information Systems – California State University, Chico

Bachelor of Arts: Liberal Studies and German - California State University, Chico

Eberhardt-Karls University, Tuebingen, Germany: German Language and Culture Studies

ADDITIONAL CERTIFICATIONS

Certificate of Project and Program Management - University of California Santa Cruz Extension

PMI Project Management Professional (PMP) Certification (#327769)

Courses from Stanford University Professional Studies: Advanced Project Management

Patents Issued:

Model-driven software publishing system and method – Patent #7,506,244

Digital License Agreement – Patent #7,031,943

Digital Rights Framework – Patent #6,959,289

Additional Skills: Excellent knowledge of Oracle Analytics, Business Objects, Visio, MS Office Suite, MS Project, Oracle

Projects, DMAIC (Six Sigma) Methodology, Project Management. Familiarity with SCRUM, Agile and Waterfall development

methodologies.

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