Customer Service Manager

LOURDES S. ESTRADA SILVA

Street ** #*** ******* * * Gardens

Bayam ó n, Puerto Rico

787-***-****

************@*****.***

OBJECTIVE

A position as an Administrative Assistant for a major corporation

Manager, Customer Service, Accounts Payable clerk, Accounts

SKILLS PROFILE

• Ability to operate Model 5000 copy/collating machine

• Knowledge of and experience with corporate mailroom proced

• Good filing and organizational skills

• Experience in handling confidential paperwork

• Ability to take accurate phone messages and deliver messag

Good customer relations background

Knowledge of Microsoft office word, excel, power point, internet

Excellent typing skills

Payroll cycle

ACCPAC program

Bilingual; English and Spanish

EMPLOYMENT HISTORY

Human Resource Manager

Montebello Meat Processing, Inc.

• Running the payroll cycle

• Writing memos to employees

• Management of vacations and sick days

• Record keeping of all employees

• Meetings with employees to establish good working skills

• Petty cash management

• Planning meetings of the President

• Keeping Agenda of the President

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Statistical Typist

Kevane, Peterson, Soto & Pasarell

• Writing all the statements and compilations for the clients

Making balance sheets, special copies, and binding them for

clients

Filing all clients documentation

Colegio Universitario de Bayamon

Business Administration 1984 1988

E DUCATION

Colegio Santa Rita, Bayam ó n

High school diploma

Colegio Universitario de Bayam ó n

“Business Administration”

Colegio Universitario de Bayamon

Business Administration 1984 1988

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