Customer Service Manager

Marisela Anna Ramirez Figueroa

*** ***** * ******

Rogers, Arkansas 72756

Email: *************@*****.***

Phone/voice mail/text 479-***-****

Profile: Expertise in customer service with over a decade of experience.

Proficient on computer including all Microsoft Office programs, attended

extra classes in excel; Creative and learned computer graphic art design

while attending CSU; detailed oriented, proactive, attained Arkansas state

notary public stamp while working with attorneys.

Skills: Bilingual fluent speaking, reading & writing Spanish. Learned a

third language Romanian while living in 5 years in Phoenix, Arizona

Experience:

Ozark Mountain Poultry, Rogers, Arkansas

Executive operations assistant to VP of operations

2009-2010

Create, enhanced and send reports to management. The CEO and wife

originally offered work before completing bachelor's degree. Started

working with supervisors to create and present training session for

production workers how to utilize new production monitors.

Created power point training session and actively trained workers in

Spanish and English while consulting with VP of operations on changes of

training. Compared excel production sheets with electronic production

sheets and within five months moved forward with electronic system.

Alongside production supervisors I monitored the new system's changes to

find errors while notifying computer programmer. The electronic pound

tracking system was created especially for this company's production

records in order to increase reliability of production records.

Accomplishments: Completed training sessions for others to utilize for

future reference

. Cross trained with payroll clerk, human resource clerk, and logistics

Bella Artie Fine Dining Italian Restaurants, Rogers and Hot Springs,

Arkansas

Assistant Manager 2007-

2009

Started as part time server, continued working with the catering department

at Rogers Little Theater and trained new hires on etiquette of wine service

presentations.

Accomplishments: obtained and increased new cliental with promotional

marketing for private functions such as weddings, company dinners, and

other special occasions

Clinique at Dillard's, Rogers, Arkansas

Retail sales associate and beauty consultant

2006-2007

Learned retail techniques, recruit new and retain previous cosmetic

clients; operate as surrogate business manager, attended state wide

conference calls with other counter business managers.

Accomplishments: as a team competed against other Clinique counters across

the United States and won a nationwide contest, which included 3 days in

New York City, staying across central park, attending broad way show "Mama

Mia", dinner with the president of Clinique, and gifts from the VP sales.

Zabana Night Club, Springdale AR

Part-time marketing manager 2006-

2007

Manage schedules for employees, create policy book, actively review hiring

documents, created marketing strategy for new restaurant inside of night

club, star in local commercials as waitress

H & R Block, Rogers AR

Customer Service Coordinator (Temporary)

2006

Greet clients, answer 3 line multi phone lines, translate for some clients

or tax preparers, take payments

Keith, Miller, Schneider and Pollack, Rogers, Arkansas

(Formerly Keith, Miller, Butler & Webb)

Receptionist

2004-2005

Answered 7 telephone lines, screen phone calls for attorneys including

their assistants; coordinate office supplies, notary public stamp,

transcriptions for attorneys, verbal and written translations for clients

during meetings.

Mortgage Investors Corporation, Phoenix, Arizona

Assistant loan officer

2003-2004

Recruit new clients for VA loans, including refinancing, mortgage reduction

and other financial services. Competed against others within the office to

make appointments while receiving monetary and personal rewards from the

company

Accomplishments: during one shift, made 7 appointments for refinancing

Education

University of Phoenix

Phoenix, Arizona

Bachelors of Science in Business Management Graduated December

2008

Started classes in Phoenix, Arizona

Completed degree with hybrid or online classes while living in Rogers,

Arkansas and walked ceremony in Oklahoma City

North West Arkansas Community College

Bentonville, Arkansas Winter 2000-Summer 2008

Fulfilled undergraduate courses during summer breaks and winter sessions

California State University

Fresno, California Fall

1998-Spring 2001

Started general studies a semester early before my high school class

graduated 1998

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