Swati Verma

**** ****** ******, ***********, **- 43085

813-***-****

abm1cb@r.postjobfree.com

Open to relocation

Summary

. Experience in Lean projects at Susquehanna Health

. Experience in PDCA/PDSA methodology at Susquehanna Health

. Six Sigma Green Belt Certified

. Experience in Advanced Product Quality Planning (APQP) and New Product

Introduction (NPI)

. Experience in New Product Development at Caterpillar

. Experience in a Green belt Six Sigma project at USF Health, (Mentored by

a Master Black Belt)

. Experience in a Lean project at the University Hospital (based on TPS -

Toyota Production System)

. Experience in statistical software like SAS, and SPSS

. Certification and experience in Project Management (worked with MS

Project, Primavera)

. Certification in Total Quality Management

. Trained in Change Management (ADKAR) principles.

. Working knowledge of mySAP, CRM applications, and Peoplesoft's HR Module

. Excellent oral and written skills

. Strong analytical and interpersonal skills

Education

Masters in Industrial Engineering and Engineering Management

Dec 2007 University of South Florida, Tampa, Florida. GPA:

3.7

Bachelor of Engineering in Chemical Engineering

June 2003

Vishveswariah Technical University, India.

GPA: 3.5

Professional Experience

Susquehanna Health, Williamsport, PA

Feb 2009- Present

Management Engineer/ Performance Improvement Engineer

. Establish and optimize Value stream maps for Same Day Services, PAT,

OR, Endoscopy, Clinical Lab areas.

. Analyze capacity, workflow, volumes, efficiencies and facility layout

and improve workflow in different departments.

. Determine work capacity (productivity) and identify waste

opportunities (Lean) in the health system.

. Worked on reducing Wrong patient events in the health system.

. Worked on reducing the cycle time of clinical quality data submission.

. Worked on creating a Lean layout for the clinical lab area.

. Worked on reducing the cycle time of completing the medical records in

eHIM.

. Currently working on information flow-mapping for OR Electronic Record

implementation.

. Currently working as a Project Manager to lead the health system into

a "paperless" state by 2012.

. Currently working on the layout and design for a new facility for

Women's Health Center.

. Worked with Thomson Reuters on statistical analysis of benchmarking

data for Nursing.

. Currently being trained as a "labor coach" to work with high-

opportunity departments in the system.

. Developing the training material for Lean, Six Sigma and other quality

improvement methods.

. Provide education and training in quality improvement, operational

efficiency, labor productivity management to teams, managers, and

supervisors as requested.

. Educate corporate staff on Change Management (ADKAR) principles.

. Work as an internal consultant and project manager for the health

system

Caterpillar Inc, Mossville, IL (through CGN & Associates)

Feb 2008- Feb 2009

Quality Engineer / Consultant

. Supporting the purchasing and supplier collaboration function in the

Six Sigma based New Product Introduction (NPI) process in CAT

Electronics for North American and European product groups

. Actively engage in supplier selection for the new products

. Coordinate Advanced Product Quality Planning (APQP) with the suppliers

for the new products

. Facilitate Design and Supplier Risk Assessments for the new products

. Manage suppliers for assigned programs including cost reductions, long

term purchasing agreements, and quality reviews

. Experience with APQP, FMEAs, Control Plans, Design Verification Plans,

and PPAPs

. Liaison between plant, supplier, engineering, and quality departments

. Identified opportunities in savings related to material surcharges and

coordinated it with commodity managers and buyers

. Tracking and managing 6 Sigma Strategic Sourcing projects, ideas,

savings, and resources

University of South Florida Tampa, FL

Aug 2005 - Dec 2007

Graduate Research Assistant

Master's Thesis: Defining Service Quality in an Outpatient Clinic with

Complex Constituency

. Analyzed patients' perception of quality using statistical software

programs like SAS, Excel, and SPSS

. Analyzed statistical data gathered through patient satisfaction survey

. Employed statistical methodologies like factor analysis, regression etc.

for analyzing the quantitative data

. Part of Continuous Improvement Team at USF Health, Tampa, FL

USF Health Tampa, FL

Jan 2006 - July 2006

Six Sigma Consultant (Equivalent to Green belt)

. Analyzed process requirements in consultation with the involved

stakeholders

. Used DMAIC approach to design, measure, analyze, improve, and control the

process under consideration

. Conducted FMEA (Failure Mode Effect Analysis) and Cause and Effect

Analysis to improve the process and for cost reduction.

. Used tools like Thought and Process Map, SIPOC, and VOC.

University Community Hospital Tampa, FL

Jan 2007- July 2007

Lean Engineering Consultant

. Application of Lean Principles to conduct a root cause analysis of the

process

. Streamlining the process based on TPS - Toyota Production System

Principles

. Value Stream Mapping (VSM)

. Knowledge/Application of tools like 5S, 5 Whys, process mapping, Heijunka

box, Kanban, Poka-yoke, One piece flow, etc.

USI Inc. Bangalore, India June 2004-

July 2005

Business Development Manager

. Generated leads and new business opportunities for the organization in

North American market

. Managed marketing campaigns for Peoplesoft as a PeopeSoft specialist

. Business development for ERP packages like Oracle and PeopleSoft

Talisma Corporation Ltd. Bangalore, India June 2003 -

June 2004

Business Developer

Product and sales development of CRM applications.

Generated quality leads by interacting with potential clients over Talisma

chat, cold calling, marketing events, and marketing campaigns.

Contributed to the knowledge bank and white papers through content

research.

Took responsibility of building Talisma's potential client database.

Was a part of marketing and brand building efforts for Talisma at events

like Microsoft Partner's Meet

National Aerospace Laboratories (NAL) Bangalore, India June

2002- June 2003

Trainee Intern

. Worked with a research group with focus on composites for aircraft

manufacturing at Fibers and Reinforced Plastic (FRP) department.

. Project on "Effect of Toughner on Moisture Absorption and Glass

Transition Temperature of Glass/Phenolic Laminates".

Skills

. Programming languages: C, SAS, and Mat Lab.

. Software: MS Office: Excel, Word, Project, and PowerPoint, SAS, SPSS,

Peoplesoft, mySAP, CRM.

Honors

. Member of the Institute of Industrial Engineers (IIE)

. Member of American Society for Quality (ASQ)

. Presented research paper at INFORMS Annual Conference in Seattle in Nov.

2007

REFERENCE

Available on request

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