Customer Service Engineer
Resume:
Charles Gardner
Anderson, SC 29625
abm176@r.postjobfree.com
CG Mortgage Solutions - Anderson, SC
Systems Administrator - March 2007 to Present
Support of networked PCs and software
o Performed regular maintenance of all assets
o Installation of new assets
o Software support including training of personnel
o Maintain inventory levels including the ordering of parts
o Support LAN connectivity
CompuCom - Ft. Myers, FL
Service Engineer - June 2006 to March 2007
Mobile desktop support, servicing the Wachovia Bank contract.
o Performs corrective and maintenance actions either remotely or at the end
user's location to resolve problems
o Installs, maintains, troubleshoots and upgrades computer hardware,
software, and peripheral equipment
o Assists in the support of backups and troubleshooting of servers
o Coordination and involvement with facility moves and/ or equipment moves
o Maintain inventory levels including the ordering of parts
o Resolves user requests within time frames required in regards to contract
requirements, tracking all requests and their resolutions within call
tracking database
BancTec - Ft. Myers, FL
Service Engineer - August 2005 to June 2006
Mobile desktop support servicing contract accounts including Wachovia,
Dell, HP, and Lexmark
o Performs corrective and maintenance actions either remotely or at the end
user's location to resolve problems
o Installs, maintains, troubleshoots and upgrades computer hardware,
software, and peripheral equipment
o Assists in the support of backups and troubleshooting of servers
o Coordination and involvement with facility moves and/ or equipment moves
o Maintains inventory levels including the ordering of parts
o Resolves user requests within time frames required in regards to contract
requirements, tracking all requests and their resolutions within call
tracking database
Sony - Ft. Myers, FL
Help Desk Coordinator II - May 2005 to August 2005
o Monitor help desk tickets through to resolution
o Assign incoming tickets to technicians
o Analyze the ticket queue for trends and work load balance
o Generate reports on help desk activity
o Set the response priority, assign the request and carry out the required
follow-up with the users and the suppliers
o Analyze improvement opportunities and propose actions or recommendations
in order to achieve a greater effectiveness
Electronics Boutique - Ft. Myers, FL
Manager - January 2003 to March 2004
o Supervision and training of store staff
o Preparation of schedules and payroll
o Implementation of corporate marketing plans and sales goals
o Provided superior customer service
Pet Supermarket - Sebring, FL
Asst. Manager - April 2002 to December 2002
o Supervision and training of store staff
o Preparation of schedules and payroll
o Implementation of corporate marketing plans and sales goals
o Provided superior customer service
o Maintained inventory control and logged in deliveries
o Responsible for store security
Education
Southwest Florida Public Service Academy - Fort Myers, Florida
o Law Enforcement Certification
Edison College - Fort Myers, Florida
o Associates Degree - Criminal Justice
o Currently enrolled in Bachelor's program for Management
Contact this candidate