Customer Service Home Health

MICHELLE FISHER

*** **** **** ******

Brooklyn, New York 11226

347-***-****

*****************@*****.***

Summary of Qualifications:

• Completion of Occupational Health and safety Administration (OSHA) General Industry training course

• Strong customer background, with excellent, attentive listening skills

• Certification in OSHA Fire Safety and Infection Control, Universal precaution HIV/AIDS and HBV confidentiality

• Certification for Home Health Care/Personal Care Aide - Alpoe Health Care

• Certification in Medical Billing/Coding - Career Institute of Health and Technology

• Knowledge of Microsoft Excel, Word PowerPoint and Internet (type 30 wpm)

Experience:

Personal Touch Queens, NY

Personal Care /Home Health Care 10/06-01/12

• Cared for patients with medical and disability needs in their homes

• Prepared patients for doctor’s appointments; accompanied patients according to schedules

• Aided patients with ambulatory needs

• Purchased and prepared meals for patients; helped patients follow special diets

• Performed light housekeeping such as changing bed linens, laundry and shopping for household supplies

• Ensured patients applied and followed daily medication schedules

Bedford Medical Company Brooklyn, NY

Receptionist/Medical Biller (Internship) 03/06-08/06

• Took patient insurance information for doctors, entering information into office Excel database

• Filed and maintained records; forwarded patients’ insurance for billing via Internet

• Kept lobby and reception area clean

• Answered multiple phone lines and scheduled appointments on office software

George A. Johnson Realty Brooklyn, NY

Receptionist 06/05-02/06

• Answered all calls and directed them to the correct agent

• Filed paper work, photocopied and faxed documents

• Obtained caller information and made appointments for customers

• Answered inquiries from customers to establish business relationship

V.I.P. Health Care Queens, NY

Home Health Aide 10/02-03/05

• Cared for patients in their homes

• Performed miscellaneous duties as requested

• Administered prescribed oral medication under written direction of home care nurse

• Performed miscellaneous duties as requested, such as obtaining household supplies and running errands

• Maintained records of services performed and observed condition of patients

Education:

The HOPE Program Brooklyn, NY

Career Enhancement - 12 week training 11/12-present

• Computer literacy: Microsoft Windows, Word, Excel, PowerPoint, and Internet

• Courses in: Customer service, interpersonal communications, workload management, critical thinking problem solving, written communication, and public speaking

• OSHA safety training

• Also includes a minimum 200 hours of on-the-job training

• Working towards GED achievement

Career Institute - Health Technology Brooklyn, NY

Medical Billing/Coding Certification 02/04-06/07

Alpoe Health Care Brooklyn, NY

Certification for Home Health Care/Personal Care Aide 06/01-08/01

Chelsea Vocational High School New York, NY

Academics Received - Business Management

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