JUAN A. DIEGUEZ

PO Box **** Cellular: 423-***-****

Bristol, TN 37621 Email: ablz97@r.postjobfree.com

PROFILE

A Service and Operations Professional with 25 years experience. A proven leader in Technical Operations, Field

Operations, Multi-site and Multi-program management, Quality Control, Customer Service and Safety. Top

performer recognized for building top performing teams that exceed customers’ expectations. Strengths include:

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Proactive Leadership Style LEAN implementation Success

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Hands On Strategic Thinker Facilities Expansion and Consolidation

• Experience

Multi-task Management Skills

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• Experience in Fulfillment to Distribution

Fully Bilingual (English/Spanish)

Centers or directly to consumers.

• P&L and Budgeting Experience

• Customer Service Leader and Innovator

• Mentoring & Employee Development

• B2B Sales and Support Experience

• NPI Experience

Delivered strong revenue and profit gains, tangible cost reductions and sustainable yield improvement;

creating true competitive advantages through operational excellence.

PROFESSIONAL EXPERIENCE

Touchstone Wireless LP 6/06 to Present

Director of Operations - TN

Responsible for providing high volume remanufacturing of wireless product, and reverse logistics services to

Wireless Carriers, OEMs and Insurance Providers. Managed over 600 employees at 2 plants across multiple

programs; achieving revenues of over $5M a month with the best profit margin in the company for two years in a

row.

Radio Shack Services 2/01 to 6/06

Site Service Manager – TX

Primary responsibilities were to manage a wireless remanufacturing facility imbedded within a corporate client’s

distribution center, and to manage the relationship with said client. Managed over 200 employees across

multiple programs; achieving revenues of over $1M a month, profitably.

Service Manager – FL

Complete responsibility for a Regional Center servicing the computer and consumer repair needs of Radio

Shack stores and their customers across 5 districts in South Florida, to include carry in and field service.

Recipient of “Manager of the Year” award in 2002, and 4 time recipient of “Manager of the Month” award in 2003

before being promoted to the wireless service division.

Regional Account Manager – FL

Responsible for developing assigned territory in Southern Florida for AmeriLink, a cabling and wiring subsidiary

of Radio Shack. Successfully grew the company’s presence in the region with local government entities as well

as corporate clients before being promoted to management within the service division.

Agro-Media Publishing Co. 9/99 to 2/01

Operations Manager – FL

Primary responsibility was for the readiness of trade shows and membership drives. Broad scope of

responsibility included the support of office and field operations, as well as company publications and sales

support. Initially hired as a part time consultant, until March 2000 when I was hired on a full time basis.

Have 20 additional years of previous technical expertise at the technician, supervisory and management

levels; as well as B2B sales, within the medical equipment, office equipment and computer industries.

EDUCATION

• Corllins University - Bachelor’s in Business Administration.

• US Army Communications School.

• Additional Professional Development through OEM and Management courses.

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