Tonya W. Williams

*** *** ****** *****

Phenix City, AL 36869

706-***-**** / email@ablyhh@r.postjobfree.com

Seventeen years customer service experience including handling large sums

of currency, great facilitator of owner and tenant relationships, customer

focused, goal oriented, with excellent verbal, written, communication and

interpersonal skills.

Core Strengths

Detail Oriented Problem Solving

Customer/Client relations Organizational Abilities

Computer Literate Event Planning

Professional Experience

Cotton Run Apartments, Phenix City, AL, February 2008 - March 2010

. Leasing Assistant - Responsible for showing apartments, worked on

files from start to finish, which included, getting employment and

residential verifications, keying in deposits and move-ins into E-Site

computer system, keying in credit application, assign apartments and

work up lease according to HUD guide lines, get final approval from

compliance department and work directly with Section 8 office.

Supervised children of residents at quarterly community activities.

TIC Federal Credit Union, Columbus, GA, March 1996 - May 2006

. Vault Teller - (April 2004 - May 2006), balanced cash box and vault,

balanced general ledger accounts, received and disbursed money to and

from the Federal Reserve Bank, operated and balanced cash dispenser

machine

. Member Relations Assistant - (June 1999 - March 2004), served as

Assistant Supervisor to tellers and customer service representatives,

keyed in monthly reports using Microsoft Word and Microsoft Excel,

attended several workshops and training classes on supervision and

customer service

. Communication Center Clerk - (June 1998 - May 1999), answered members'

questions by telephone, keyed in Western Union transactions and bank

to bank wires

. Customer Service - (June 1997 - May 1998), assisted members with

account questions, opened new accounts, ordered debit cards, served as

IRA specialist

. Teller - (March 1996 - May 1997) cashed members checks, made deposits,

processed withdrawals

Wal-Mart, Columbus, GA, October 1989 - April 1996

. Customer Service Representative, worked Customer Service Desk,

received returned merchandise for customers and issued refunds,

stocked customers lay-a-ways and retrieved merchandise

Education

Troy University, Phenix City, AL, Bachelors of Science Degree focused in

Business Administration - General Management, December 2009

References Available upon Request

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