Customer Service Quality Control

Location:

Posted:

August 17, 2010

Brandi Rose

PROF I LE

• Over 2 experience in customer service

• Over 1 year experience in warehouse setting.

• Can use RF –gun.

SK I L LS

• Ability to maintain the highest level of confidentiality.

• Very good at prioritize, being accurate and organizing work.

• Ability to work well under pressure.

• Communicating effectively, maintaining proper working relationships

• Good hand and eye judgment, coordinating, and multitasking.

EXPER I E NCE

Health-PRO

Home Health Aide 2009-Present

• Personal care including bathing, feeding and toileting.

• Homemaking including laundry services.

• Meal planning, preparation and diet.

NCO

Collections 2009-2010

• Communicate via inbound and outbound calls with consumer.

• Provide prompt resolution to consumer’s inquires.

• Accurately document and update records.

• Maintain diplomacy and tact when dealing with upset or escalated calls.

Red Envelope

Quality Control 2006-2007

• Made close visual observation, and survey the initial shipment.

• Ensured that products were processed, stored in a sanitary manner.

• Notation on any defections on items received .

• Obseved working associates to ensure that items were being handled correctly.

E D UCAT ION

Columbus State Community College Expected Graduation June of 2011

Medical Billing and Coding Current Student